ST-FOUR Ltd

ST-FOUR High Performance Computing & Big Data services

Design, Implement, Manage & Support Cloud, Hybrid & On-Prem HPC implementations based on cost effective off the shelf hardware infrastructure & Linux systems & services such as Open Stack, Docker, SaltStack (Systems Management & Monitoring) & Hyper-Scale, object based, Block Based & File System based storage using Ceph.

Features

  • System health checks & auditing
  • System Monitoring
  • Design of data for processing storage and project storage
  • Design HPC environments
  • Design effective backup, archiving and redundancy
  • Plan an effective data redaction processes
  • Designing and implementing Automation processes
  • Integrating with existing directory services for user access

Benefits

  • Handover training & Documentation provided
  • Post work support provided
  • Experienced & fully certified engineers
  • Higher Availability, Easier Management and Higher Performance at lower cost.
  • Simple deployment, model driven configuration management and command execution framework.
  • Manage secure data using an encrypted protocol.

Pricing

£375 a person a day

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

2 6 2 7 0 5 5 2 7 7 8 0 0 4 4

Contact

ST-FOUR Ltd Adam Jones
Telephone: 01952 327327
Email: st4sales@st-four.com

Planning

Planning service
Yes
How the planning service works
ST-FOUR Business Consultancy takes a flexible approach to working with clients to translate their business needs into technical solutions and our Project Management team can work with our clients to plan the best roadmap to the Cloud.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
ST-FOUR training services can provide bespoke or certified training for our clients on all aspects of their cloud services.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
ST-FOUR Project Management staff can work with our clients to help plan the best roadmap to the cloud designing not just the migration plan but also who is best to perform each step of the plan. Our High level engineering staff will work with our clients IT team to collectively implement any migration plan and out low level engineers can help with mass changes or staffing support requirements finally our post-project support services can help with ongoing support requirements.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
ST-FOUR support contracts range from token based incident support through to flexible Managed Service contracts to support, enhance, upgrade, health-check & pro-actively monitor your cloud infrastructure and services.

Service scope

Service constraints
None

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We respond to support issues as and when they are received Mon-Fri 9-5.
Times can vary depending on workload.

We do not offer Weekend support as standard, this is bespoke.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Priority Response Time Restoration Time Resolution Time
Urgent 1 Hour 6 Hours 12 Hours
High 4 Hours 24 Hours 48 Hours
Medium 7 Hours 36 Hours 72 Hours
Low 7 Hours 48 Hours 96 Hours

Costs for different support is stated in the ST-FOUR Pricing document.
We would assign an ST-FOUR engineer to any break/fix support call logged.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Micro Focus, SEP Sesam, VMware, GWAVA, SUSE, Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£375 a person a day
Discount for educational organisations
Yes

Service documents