To design and tailor SharePoint to our clients' individual needs and implement the software to allow the client to use it to its best effect.
- Cloud based data storage
- Fully cloud based workspace
- Tailorable Client interface
- full reporting and auditing of data usage
- Seamless integration with external consultants/staff
- High levels of availablity
- Fully integrated security systems with AD
- Enables remote workers to work with all data available remotely
- Full auditing of data useage
- Documnet Colaboration with parties in different locations
- Documnet Colaboration with parties in Real Time
- Departmental tailoring
- Cost effective cloud data storage
£18 to £100 per user per month
- Education pricing available
Cloud Cover IT Limited
0141 280 2882
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Subject to Microsofts' ongoing maintenance and upgrading schedule.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We would acknowledge immediately that a request for support has been logged and would respond to that request within a maximum of 4 hours. Our response rates are usually much less than this.
Weekend response would depend on level of service contract.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Users can post question and be lead through solutions by online chat.|
|Web chat accessibility testing||None.|
|Onsite support||Yes, at extra cost|
|Support levels||Support is provided by cloud support engineers who can access clients systems remotely to solve any SharePoint issues. Cost of support is tailored individually to each client and their IT needs.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||We provide user documention and webinar based training. At request, onsite training is available.|
|End-of-contract data extraction||Data can be archived, downloaded or destroyed as per Microsoft procedures and any legislation that binds the client.|
|End-of-contract process||At the end of the contract the completed product will be transferred as per client instruction. We would not invisage a cost to do this unless the client requests a service not covered by their contract.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None|
|Accessibility standards||None or don’t know|
|Description of accessibility||
We ask users to log a ticket on our website, email us a request or phone
we can setup an extra portal at extra cost for direct access to helpdesk
|Description of customisation||CloudcoverIT will discuss the clients needs before the system is installed and SharePoint will be customised to fit those needs before installation.|
|Independence of resources||Microsoft platform has a huge capacity so our client base are never in competition for the use of services. The biggest restraint on clients is the speed of their individual internet access.|
|Service usage metrics||Yes|
|Metrics types||Data and storage usage is provided.|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
Data can be exported using any one of the Microsoft Office products from Access, Excel, Word etc.
The product has the availability to export into CSV product
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Other protection between networks||Client data is private and secure in the Microsoft Cloud Azure and supported by the protection of Microsoft. A client's data will not be transferred to our network in any circumstances.|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Guaranteed availability is as per Microsoft SharePoint licence agreement.|
|Approach to resilience||As per Microsoft Data Centre, resilience spread across at least three data centres.|
|Outage reporting||As per Microsoft 365 portal.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||2-factor authentication|
|Access restrictions in management interfaces and support channels||
CCIT provides user access control to CCIT services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.
API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root CCIT Account’s Secret Access Key or the Secret Access key of a user created with CCIT IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.
API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security accreditations||No|
|Named board-level person responsible for service security||Yes|
|Security governance accreditation||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Esentials|
|Information security policies and processes||
CCIT implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.
Employees maintain policies in a centralised and accessible location. CCIT is responsible for familiarizing employees with the CCIT security policies.
CCIT has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.
Policies are approved by CCIT leadership at least annually or following a significant change to the CCIT environment.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Changes to CCIT services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
Teams set bespoke change management standards per service, underpinned by standard CCIT guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.
Emergency changes follow CCIT incident response procedures. Exceptions to change management processes are documented and escalated to CCIT management.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||CCIT Security performs vulnerability scans on the host operating system, web applications, and databases in the CCIT environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
CCIT deploys (pan environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse. network/application bandwidth usage. Devices monitor:
• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts
Near real-time alerts flag potential compromises based on CCIT Service/Security Team- set thresholds.
Requests to CCIT KMS are logged and visible via account’s CCIT
CloudTrail Amazon S3 bucket. Logs provide request information, which CMK, and identify the CCIT resource protected through the CMK use. Log events are visible to customers after turning on CCIT CloudTrail in their account.
|Incident management type||Supplier-defined controls|
|Incident management approach||
CCIT adopts a three-phased approach to manage incidents:
1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase
To ensure the effectiveness of the CCIT Incident Management plan, CCIT conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.
The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£18 to £100 per user per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||SharePoint trials are available from Microsoft portal|
|Link to free trial||https://portal.office.com/partner/partnersignup.aspx?type=Trial&id=e6f61b76-41ba-405b-b5b1-72c7bed9d8f4&msppid=3814735|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|