Cloud Cover IT Limited

SharePoint Development

To design and tailor SharePoint to our clients' individual needs and implement the software to allow the client to use it to its best effect.

Features

  • Cloud based data storage
  • Fully cloud based workspace
  • Tailorable Client interface
  • full reporting and auditing of data usage
  • Seamless integration with external consultants/staff
  • High levels of availablity
  • Fully integrated security systems with AD

Benefits

  • Enables remote workers to work with all data available remotely
  • Full auditing of data useage
  • Documnet Colaboration with parties in different locations
  • Documnet Colaboration with parties in Real Time
  • Departmental tailoring
  • Cost effective cloud data storage

Pricing

£18 to £100 per user per month

Service documents

G-Cloud 9

261985733657863

Cloud Cover IT Limited

Lance Gauld

0141 280 2882

lance@cloudcoverit.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Subject to Microsofts' ongoing maintenance and upgrading schedule.
System requirements
  • Access to internet
  • Office365 licencing
  • SharePoint licence
  • Internet accessable device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We would acknowledge immediately that a request for support has been logged and would respond to that request within a maximum of 4 hours. Our response rates are usually much less than this.
Weekend response would depend on level of service contract.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Users can post question and be lead through solutions by online chat.
Web chat accessibility testing None.
Onsite support Yes, at extra cost
Support levels Support is provided by cloud support engineers who can access clients systems remotely to solve any SharePoint issues. Cost of support is tailored individually to each client and their IT needs.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide user documention and webinar based training. At request, onsite training is available.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Data can be archived, downloaded or destroyed as per Microsoft procedures and any legislation that binds the client.
End-of-contract process At the end of the contract the completed product will be transferred as per client instruction. We would not invisage a cost to do this unless the client requests a service not covered by their contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility We ask users to log a ticket on our website, email us a request or phone

we can setup an extra portal at extra cost for direct access to helpdesk
Accessibility testing None
API No
Customisation available Yes
Description of customisation CloudcoverIT will discuss the clients needs before the system is installed and SharePoint will be customised to fit those needs before installation.

Scaling

Scaling
Independence of resources Microsoft platform has a huge capacity so our client base are never in competition for the use of services. The biggest restraint on clients is the speed of their individual internet access.

Analytics

Analytics
Service usage metrics Yes
Metrics types Data and storage usage is provided.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported using any one of the Microsoft Office products from Access, Excel, Word etc.

The product has the availability to export into CSV product
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Excel
  • Word
  • Access
  • Powerpoint
  • Microsoft Power BI
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Excell
  • Word
  • Powerpoint
  • Access
  • Power BI

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Client data is private and secure in the Microsoft Cloud Azure and supported by the protection of Microsoft. A client's data will not be transferred to our network in any circumstances.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed availability is as per Microsoft SharePoint licence agreement.
Approach to resilience As per Microsoft Data Centre, resilience spread across at least three data centres.
Outage reporting As per Microsoft 365 portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels CCIT provides user access control to CCIT services, APIs and specific resources. Other controls include time, originating IP address, SSL use, and whether users authenticated via MFA devices.

API calls to launch/terminate instances, change firewalls, and perform other functions are signed by customers’ Amazon Secret Access Key (either the root CCIT Account’s Secret Access Key or the Secret Access key of a user created with CCIT IAM). Amazon EC2 API calls cannot be made on customers’ behalf without access to customers’ Secret Access Ke.

API calls can be encrypted with TLS/SSL for confidentiality and customers can use TLS/SSL-protected API endpoints.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Cyber Esentials
Information security policies and processes CCIT implements formal, documented policies and procedures that provide guidance for operations and information security within the organisation. Policies address purpose, scope, roles, responsibilities and management commitment.

Employees maintain policies in a centralised and accessible location. CCIT is responsible for familiarizing employees with the CCIT security policies.

CCIT has established information security functions that are aligned with defined structure, reporting lines, and responsibilities. Leadership involvement provides clear direction and visible support for security initiatives.

Policies are approved by CCIT leadership at least annually or following a significant change to the CCIT environment.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Changes to CCIT services and features follow secure software development practices, including security risk reviews prior to launch. Developer access to production environments is via explicit access system requests, subject to owner review and authorisation.
Teams set bespoke change management standards per service, underpinned by standard CCIT guidelines. All production environment changes are reviewed, tested and approved. Stages include design, documentation, implementation (including rollback procedures), testing (non-production environment), peer to peer review (business impact/technical rigour/code), final approval by authorised party.
Emergency changes follow CCIT incident response procedures. Exceptions to change management processes are documented and escalated to CCIT management.
Vulnerability management type Supplier-defined controls
Vulnerability management approach CCIT Security performs vulnerability scans on the host operating system, web applications, and databases in the CCIT environment. Approved 3rd party vendors conduct external assessments (minimum frequency: quarterly). Identified vulnerabilities are monitored and evaluated. Countermeasures are designed and implemented to neutralise known/newly identified vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach CCIT deploys (pan environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse. network/application bandwidth usage. Devices monitor:
• Port scanning attacks
• Usage (CPU, processes, disk utilization, swap rates, software-error generated losses)
• Application metrics
• Unauthorized connection attempts
Near real-time alerts flag potential compromises based on CCIT Service/Security Team- set thresholds.
Requests to CCIT KMS are logged and visible via account’s CCIT
CloudTrail Amazon S3 bucket. Logs provide request information, which CMK, and identify the CCIT resource protected through the CMK use. Log events are visible to customers after turning on CCIT CloudTrail in their account.
Incident management type Supplier-defined controls
Incident management approach CCIT adopts a three-phased approach to manage incidents:
1. Activation and Notification Phase
2. Recovery Phase
3. Reconstitution Phase

To ensure the effectiveness of the CCIT Incident Management plan, CCIT conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.

The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £18 to £100 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial SharePoint trials are available from Microsoft portal
Link to free trial https://portal.office.com/partner/partnersignup.aspx?type=Trial&id=e6f61b76-41ba-405b-b5b1-72c7bed9d8f4&msppid=3814735

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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