Docurate - Online invoicing and contact management
Our cloud based platform Docurate allow organisations to create, share, sign and store documents from a single place.Manage all of your customer details and invoices from an elegant dashboard. User can access Docurate anywhere. Data is safe, secure and encrypted.
Features
- Create and send customer invoice in seconds
- Share invoices via email, download a PDF copy.
- Contact and document management from elegant dashboard.
- Realtime notification when customer view and accept the invoice
- Find documents at lightning fast speed
- Use social media account to register and sign in
- All of your data is safe, secure and encrypted.
- Access from anywhere
Benefits
- Save time on paper work
- Increase efficiencies in document management
- Manage contacts from a single place
- Use dashboard to manage documents
- Create and send invoices in seconds and real time notification
- Find your documents quickly
- Never loose important invoices
- Get notification when your customer open an invoice
Pricing
£50 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@pinrotech.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
2 6 1 8 8 5 7 4 1 2 6 8 0 7 1
Contact
Pinro Technologies Ltd
Imran Khan
Telephone: 02076867882
Email: hello@pinrotech.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- We regularly update the software so there might be few planned maintenance but customer will be informed before hand.
- System requirements
-
- Desktop web browsers
- Mobile browsers
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respense to any support email within 24 hours
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- We will provide email support for any technial issues in the service. A support ticket will be raised for issue and we will get back to the user as soon as possible.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Online user documentation and on demand online user training.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- User can download a CSV to extract their at the end of the contract term.
- End-of-contract process
- There will be no additional cost at the end of the contract term. User can renew the contract or end the service after the contract period.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile version of the app will be optimised for mobile screen so that user can get better experience when using in mobile.
- Accessibility standards
- WCAG 2.0 AAA
- Accessibility testing
- We tested the app with colour blind users.
- API
- Yes
- What users can and can't do using the API
- Athough the application is completely API based, we do not open the API for the users.
- API documentation
- Yes
- API documentation formats
- API sandbox or test environment
- No
- Customisation available
- No
Scaling
- Independence of resources
- Our service is hosted in elastic cloud servers where the capacity will be instantly expanded based on the demand and it will not affect any other users. Moreover we designed our system considering the scalability.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- User will download a CSV file.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- We are guanteed 99.98% availability of the service. User will be refunded for any downtime in the service.
- Approach to resilience
- Available on request
- Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User can only access to the service using registered username and password. We check each user agaist their username and password.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- We have a dedication personnel who oversee and make sure as follow correct securty procedures. Moreover if our client have any question, he will be our point of contact.
- Information security policies and processes
-
Information should be classified according to an appropriate level of confidentiality, integrity and availability and in accordance with relevant legislative, regulatory and contractual requirements Staff with particular responsibilities for information. Breaches of this policy must be reported
Pinro has a responsibility to abide by and adhere to all current UK and EU legislation as well as a variety of regulatory and contractual requirements.
It is crucial that all users of the system adhere to the Information Security Policy and its supporting policies as well as the Information Classification Standards.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
By assuring that all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
By prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
By requiring that all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
By ensuring that the configuration management system is updated to reflect the effect of any changes. - Vulnerability management type
- Undisclosed
- Vulnerability management approach
-
We perform a regular test on our service and vulnerability management process consists of five phases:
Preparation
Vulnerability scan
Define remediating actions
Implement remediating actions
Rescan
We are comitted to deploy a patch as soon as possible. Generally it can take upto 24 hours.
We monitor all the security websites for any potential threats and test our services for them. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We scan our system for any potential threats and as soon as you find any fault and valunerability we take action. Moreover we make sure our service is rebust against any potential threats.
- Incident management type
- Undisclosed
- Incident management approach
- We regularly follow our pre-defined security checks. User can inform us any incedent using a easy to use email service. After investigating any incident we prepare an incident report.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £50 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Full access.
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@pinrotech.com.
Tell them what format you need. It will help if you say what assistive technology you use.