This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Pinro Technologies Ltd are still valid.
Pinro Technologies Ltd

Docurate - Online invoicing and contact management

Our cloud based platform Docurate allow organisations to create, share, sign and store documents from a single place.Manage all of your customer details and invoices from an elegant dashboard. User can access Docurate anywhere. Data is safe, secure and encrypted.

Features

  • Create and send customer invoice in seconds
  • Share invoices via email, download a PDF copy.
  • Contact and document management from elegant dashboard.
  • Realtime notification when customer view and accept the invoice
  • Find documents at lightning fast speed
  • Use social media account to register and sign in
  • All of your data is safe, secure and encrypted.
  • Access from anywhere

Benefits

  • Save time on paper work
  • Increase efficiencies in document management
  • Manage contacts from a single place
  • Use dashboard to manage documents
  • Create and send invoices in seconds and real time notification
  • Find your documents quickly
  • Never loose important invoices
  • Get notification when your customer open an invoice

Pricing

£50 a user a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@pinrotech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

2 6 1 8 8 5 7 4 1 2 6 8 0 7 1

Contact

Pinro Technologies Ltd Imran Khan
Telephone: 02076867882
Email: hello@pinrotech.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
We regularly update the software so there might be few planned maintenance but customer will be informed before hand.
System requirements
  • Desktop web browsers
  • Mobile browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respense to any support email within 24 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
We will provide email support for any technial issues in the service. A support ticket will be raised for issue and we will get back to the user as soon as possible.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online user documentation and on demand online user training.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
User can download a CSV to extract their at the end of the contract term.
End-of-contract process
There will be no additional cost at the end of the contract term. User can renew the contract or end the service after the contract period.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version of the app will be optimised for mobile screen so that user can get better experience when using in mobile.
Accessibility standards
WCAG 2.0 AAA
Accessibility testing
We tested the app with colour blind users.
API
Yes
What users can and can't do using the API
Athough the application is completely API based, we do not open the API for the users.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Our service is hosted in elastic cloud servers where the capacity will be instantly expanded based on the demand and it will not affect any other users. Moreover we designed our system considering the scalability.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
User will download a CSV file.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
We are guanteed 99.98% availability of the service. User will be refunded for any downtime in the service.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
User can only access to the service using registered username and password. We check each user agaist their username and password.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a dedication personnel who oversee and make sure as follow correct securty procedures. Moreover if our client have any question, he will be our point of contact.
Information security policies and processes
Information should be classified according to an appropriate level of confidentiality, integrity and availability and in accordance with relevant legislative, regulatory and contractual requirements Staff with particular responsibilities for information. Breaches of this policy must be reported

Pinro has a responsibility to abide by and adhere to all current UK and EU legislation as well as a variety of regulatory and contractual requirements.

It is crucial that all users of the system adhere to the Information Security Policy and its supporting policies as well as the Information Classification Standards.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
By assuring that all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
By prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
By requiring that all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
By ensuring that the configuration management system is updated to reflect the effect of any changes.
Vulnerability management type
Undisclosed
Vulnerability management approach
We perform a regular test on our service and vulnerability management process consists of five phases:
 Preparation
 Vulnerability scan
 Define remediating actions
 Implement remediating actions
 Rescan

We are comitted to deploy a patch as soon as possible. Generally it can take upto 24 hours.

We monitor all the security websites for any potential threats and test our services for them.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We scan our system for any potential threats and as soon as you find any fault and valunerability we take action. Moreover we make sure our service is rebust against any potential threats.
Incident management type
Undisclosed
Incident management approach
We regularly follow our pre-defined security checks. User can inform us any incedent using a easy to use email service. After investigating any incident we prepare an incident report.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£50 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full access.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@pinrotech.com. Tell them what format you need. It will help if you say what assistive technology you use.