Articulate 360

Articulate 360 is an annual subscription that includes everything you need for e-learning course development.
Articulate 360 includes both Storyline 360 and Rise 360, plus a slew of other authoring apps. Use Storyline 360 to develop custom, interactive courses that work on every device.


  • Intuitive User Interface
  • Authoring Apps
  • Course Assets
  • Project Review
  • Online Training


  • Several content creation tools offered within Articulate 360
  • Time saving
  • Increased Efficiency


£1000 per licence

Service documents

G-Cloud 11



Matt Cooper


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements
  • 2 GHz processor or higher (32-bit or 64-bit)
  • Windows 10 (32-bit or 64-bit)
  • Windows 8 (32-bit or 64-bit)
  • Windows 7 SP1 or later (32-bit or 64-bit)
  • Mac OS X 10.6.8 or later

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Same day . Weekends may be next working day.
Articulate support available 24/7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through Articulates web page.
Web chat accessibility testing N/a -
Onsite support Yes, at extra cost
Support levels Technical Support provided by our support team in our UK office.
Online support is accessible through the Articulate website.
Support costs £120 per annum
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Telephone support is available along with support online from the provider.

On site training can also be arranged
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Some allow for saving to local drives
End-of-contract process Training and Support are additional costs

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service N/a
Service interface No
Customisation available Yes
Description of customisation Creation of personalised e-learning courses


Independence of resources Hosted by the software provider - Articulate


Service usage metrics No


Supplier type Reseller providing extra support
Organisation whose services are being resold Articulate Global Inc

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Some can be saved locally
Data export formats ODF
Data import formats Other
Other data import formats Html

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please view Articulates terms and conditions
Approach to resilience Please read Articulates terms and conditions or request this information
Outage reporting Articulate via email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Please request this data
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Please request this data
Information security policies and processes Please request this data

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please request this data
Vulnerability management type Undisclosed
Vulnerability management approach Please request this data
Protective monitoring type Undisclosed
Protective monitoring approach Please request this data
Incident management type Undisclosed
Incident management approach Please request this data

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1000 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Articulate provide a free trial please refer to their website
Link to free trial

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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