CDW Limited

CDW Purple WiFi

Purple is scalable, cloud-based guest WiFi software, offering users fast online access through social media login. In return, venues benefit from being able to collect contact details with real time analytical insights, customer demographic data, location and movement in venue plus an engagement tool to send targeted communications to customers.

Features

  • Guest wifi onboarding including custom splash page design
  • Location services
  • Real-time communications via email and SMS
  • Open API
  • Reporting based on visitor, network, location, demographic
  • Cloud-based software
  • Works on any wireless hardware
  • Fully compliant and family friendly.

Benefits

  • Fully customizable access journey
  • Communciate with visitors in real-time
  • Iintegrate with your existing hardware
  • Collect valuable demographic and location data about citizens
  • Publish your own content
  • Redirect visitors based on demographic to valuable conten
  • Language responsive platform in 30+ languages.

Pricing

£12 to £180 per licence per year

Service documents

G-Cloud 9

261039507888454

CDW Limited

Andy Wood

0161 837 7744

tenders@uk.cdw.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Requires wifi network and internet connection
System requirements Purple supported wifi network and internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times According to SLA based on severity between 2-24 hours. General questions could be considered low priority.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Low, medium, high and critical
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Intuitive design and training
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Via API/CSV
End-of-contract process Service reverts to free mode removing all advanced features

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Rendering of content
Accessibility standards None or don’t know
Description of accessibility N/A
Accessibility testing N/A
API Yes
What users can and can't do using the API Retrieve detailed reporting information, users cannot use the API to push information to Purple - restful
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation N/A

Scaling

Scaling
Independence of resources Cloud-based hyperscale design

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage, SLA
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Purple

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.95
Approach to resilience Multizone replication on AWS
Outage reporting Portal notification

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Radius authentication by tokenised username and password
Access restrictions in management interfaces and support channels Placed in secure VPC not accessible via internet
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 IRQAO
ISO/IEC 27001 accreditation date 17/12/2014
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N/A
Vulnerability management type Supplier-defined controls
Vulnerability management approach N/A
Protective monitoring type Supplier-defined controls
Protective monitoring approach N/A
Incident management type Supplier-defined controls
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £12 to £180 per licence per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Cut-down version of enhanced licence
Link to free trial http://purple.ai/free-license/

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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