EACS Limited

Privileged Access Management (PAM)

Privileged Access Management (PAM) solution which provides real time detection in email and other business critical applications.

Features

  • Provides real-time detection of data breaches
  • Log Audit for all Users
  • Protection of SaaS and Business Critical Applications
  • Monitoring & Real Time Alert Management

Benefits

  • Real-time alerting to breaches
  • Detect compromised credentials and abuse of admin platforms
  • Users become partners in Cyber Security
  • Completely safe and quick to install
  • User Centric Design

Pricing

£500 per unit

  • Education pricing available

Service documents

G-Cloud 10

260504623634941

EACS Limited

James Oxley

01480 425651

James.Oxley@eacs.com

Planning

Planning
Planning service Yes
How the planning service works EACS provide both high and low level design services.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works EACS have a dedicated Training and Education service to provide suitable training for customers needs.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works EACS delivers Business value assessments or Proof of Concepts to help customers understand the benefits of the proposed solution. As part of this process, EACS will test the solution to ensure effectiveness of solution prior to production deployment.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works EACS have a well established and experienced technical team who are able to provide fast and cost effective, dedicated or shared 1st, 2nd and 3rd Line Telephone Support, as well as remote monitoring. In addition we also have a number of specialist support technicians who are experts in specific technology sets and able to provide more in depth remedial advice.

Service scope

Service scope
Service constraints Non-applicable

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response 8 to 6 Monday to Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing EACS has experience of providing support to mixed ability organisations, specifically adults with learning disabilities.
Support levels EACS Core business hours are defined as 08:00 until 18:00 GMT, Monday to Friday. During these hours EACS will offer coverage for all support related events. Service Desk Primary Contact Number 0845 601 4941 1.2. Extended Hours of Support / On-Call Extended or On-Call hours start from 18:00 until 22:00, Monday to Friday, for some customers this can include 24*7 support. Weekend support can start from 07:00 and run until 14:00 and is defined within the specific support contract. Extended Hours of Support is also known as On-Call as calls are routed to a member of the EACS Support Team wherever they are at that time. EACS Support Personnel are not expected to be in the office during Extended Hours of Support coverage at this time. It is expected that all EACS Support Personnel have all the relevant tools and technologies to provide support during Extended Hours of coverage. Pricing for support services varies by solution.

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold IDECSI

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑