Tenshi

SBRI Innovation Platform with Brightidea

A Small Business Research Initiative (SBRI) innovation platform based on a UK hosted/supported instance of BRIGHTIDEA, the global corporate Innovation Process Management Platform used by AXA, BT, CISCO, NEILSON. Tailored by Tenshi for UK SBRI (pre-commerical trials) it includes: Ideation, Challenges, SME engagement, competitive procurement and pre-commerical trials.

Features

  • Discuss - Initiate Employee, Citizen, SME Engagement
  • Solve - Solve a Specific Problem
  • Optimize - Improve a Business Area
  • Hack - Build Prototypes
  • Incubate - Develop Opportunities
  • Pitch - Run Internal Shark Tanks
  • Monitor - Track Evolving Trends
  • Understand - Facilitate Design Research
  • Suggest - Consider Any Idea
  • SBRI process templates

Benefits

  • Digital service transformation
  • engagement with SME's
  • SBRI and pre-commercial procurement
  • open innovation platform
  • ideas management
  • community engagement
  • challenge management
  • collaborative
  • Customers: AXA, BT, CISCO, DELL, MERCK, NEILSON, PEARSON,

Pricing

£15000 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

2 6 0 4 3 0 6 7 0 4 6 6 1 1 7

Contact

Tenshi

Steve Price

07791617963

steve.price@tenshi.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints.
1 million users, 99.9% availability, 24x7, UK hosted.
System requirements
  • Only a current Browser required
  • Optional Mobile App is Apple IoS or Android or Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 -2 working days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Online 24x7 support, including access to cloud support engineer, is included in the price.
UK phone 9-5 can be provided at extra cost. Cost is dependant on the size of the account.
Onsite support is available at extra cost, on a per day basis or annual basis.
Onsite support can include: how to use the software; how to implement innovation management; setting up and running of specific innovation challenges.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
There is a wealth of online training and documentation available that is included in the cost of the product.
There is an onsite starter pack at extra cost to provide further assistance to those clients wanting to customise the solution heavily.
Service documentation
No
End-of-contract data extraction
CSV exports
End-of-contract process
Buyers can export all data and ask that their system be archived or deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The full product can be used on a mobile with a suitable browser.
Mobile Apps (Android & IOS) form part of integrated innovation management process and are configurable by the user to perform specific tasks within the workflow.
Service interface
No
API
Yes
What users can and can't do using the API
Read and write data to Brightidea application
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Buyers can adjust interface branding themselves.
The software is an innovation process management system with the ability to configure any combination of activities to meet a specific innovation requirement.
The users can specify without supplier involvement the whole running of the process including the features available to users in the mobile apps.
Single sign on is available without supplier support or with supplier support for more complex requirements.

Scaling

Independence of resources
Brightidea uses AWS with 2 configured data centres on Internet backbone for fast global access. Load balancing across 3 London data centres or the European region or Globally across 5 continents and 21 countries as required.
Capacity planning maintains 30% utilisation. CPU, Storage Memory and Network utilisation threshold alerts. Upgrades for servers, storage and network planned accordingly. New major clients are carefully tracked. Able to provision additional capacity within minutes. Full instrumentation of all URLs tracks actual server response times. Over 1,000,000 users, several clients with over 100k users, 99.9% availability.

Analytics

Service usage metrics
Yes
Metrics types
All innovation KPIs and Metrics
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
BrightIdea Inc. the leading corporate innovation process management platform provider

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Exporting a CSV file.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our SLA is 99.5% availability.
We achieve 99.9 availability, we have over 1 million users, we have geographically separate disaster recover, we have elastic capacity to easily scale with demand and we have 100's of clients, including some of the worlds largest organisations.
Approach to resilience
We use Amazon Web Services Cloud Infrastructure with redundant power, fully meshed tier1 IO connectivity with multiple internet providers, redundant internet, firewall and load balancers, automatic fire detection and suppression, independent zones in each region (e.g. UK), SOC1, SOC2 and ISO 27001
Outage reporting
Outage newsletter

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Two factor authentication all staff, all access logged and audited, encrypted VPN for all admin access, No network connectivity between corporate and Virtual Private Cloud, session validated for each request including IP matching.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
AWS: EY Certify Point
ISO/IEC 27001 accreditation date
11/11/2016
What the ISO/IEC 27001 doesn’t cover
Onsite Support
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
11/11/2016
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
Onsite support
PCI certification
Yes
Who accredited the PCI DSS certification
AWS: Coalfire Systems Inc.
PCI DSS accreditation date
11/07/2016
What the PCI DSS doesn’t cover
Onsite support
Other security certifications
Yes
Any other security certifications
  • SOC1 Type II
  • SOC2 type II
  • PCI DSS Certified
  • Cyber Essentials PLUS
  • ISO2001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC1 Type II, SOC2 Type II, PCI DSS Certified, Cyber Essentials PLUS
Information security policies and processes
Governance processes, reporting structure, ISO 27001

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Our processes is externally assessed to SSAE-16.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Our processes is externally assessed to SSAE-16.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our processes is externally assessed to SSAE-16.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our processes is externally assessed to SSAE-16.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15000 per licence per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
By request.
Full functionality, limited time period.
Link to free trial
Www.tenshi.co.uk/contact/

Service documents

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