Experian

Professional Services - Integration Assistance

Experian Consultants will work closely with your development team to understand business and technical requirements and provide assistance on how to integrate the Experian solutions into your application or website. Consultants will ensure Experian solutions are integrated correctly, complementing your applications and deriving benefits for the business much faster.

Features

  • Knowledge of Functionality
  • Achieve Best Practice
  • Prepare for the Future
  • Support Internal Procedures
  • Prepare for Accreditation

Benefits

  • Avoid post project work
  • Reduce time to issues resolution
  • Expedited integration time
  • Increased ROI - derive benefit soon after purchase
  • Optimised user experience
  • Risk-averse approach to data management

Pricing

£1500 per instance per year

Service documents

G-Cloud 10

259843406243935

Experian

Lottie Jones

0797 1117468

Gcloud@experian.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works Experian Consultants will provide guidance on how to use the Experian Cloud Service platform purchased as part of the integration assistance
Training is tied to specific services Yes
Services the training service works with
  • Capture API - Address Validate API
  • Email Validate
  • Mobile Validate
  • Batch Web Service
  • IACS (International Address Capture Solution)
  • Match
  • Landline Validate

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works Experian will only support software we provide as hosted services, including:
Pro On Demand
Capture API
Email Validate
Mobile Validate

Service scope

Service scope
Service constraints 1. Assistance provided is limited to the number of days purchased.

2. A statement of work outlining the service scope will require signature before service start.

3. Relevant stakeholder/resources need to be available for the service dates agreed.

4. Access and permissions to relevant environments and systems must be available for the service commencement.

5. Consultants will not provide hands-on coding. If required this can be purchased as a separate service.

6. Service dates will be pre-agreed. If dates are cancelled or moved within 10 working days, you may be liable for pre-booked travel and accommodation costs.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The standard SLA to reply to questions is 1 working day. Weekend customer support is not available.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Chat via typing. No voice or video functionality.
Web chat accessibility testing None or don’t know
Support levels All product support is included in the product licence cost.

There is a 3-tier support model in place:
• First Line Support for Basic Issues
• Second Line Support for additional troubleshooting
• Escalations for in-depth code and bug issue resolution

P1 Response Time: 30 minutes; Target Resolution Time: 2 hours
P2 Response Time: 1 hour; Target Resolution Time: 6 hours
P3 Response Time: 1 business day; Target Resolution Time: 7 business days

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £1500 per instance per year
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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