Atlassian Consulting
Our accredited Atlassian consultants have extensive practical experience in Agile, DevOps and ITSM and work with you to deliver best practice solutions (Jira, Confluence, Service Desk, Bitbucket, Bamboo). Our consultants implement, upgrade, integrate, migrate, customise and undertake health checks ensuring you get the absolute best value from your investment.
Features
- Expert consultancy and delivery from seasoned practitioners
- Health-checks and optimisations of existing implementations
- Implementations of all products including Jira, Confluence, Bitbucket and Bamboo
- Dedicated technical account management from our team of accredited consultants
- Bespoke training to on-board teams and align them to ways-of-working
- Integrations with existing systems and migrations to new
- Security and permissions implementation including third party access
- Advice on best practice from real practitioners
Benefits
- Faster implementation and problem solving
- Low risk implementations
- Cost savings
- Improved performance of systems
- Improved performance of teams
- Improved user satisfaction
- Improved collaboration
- Improved adoption and productivity
Pricing
£950 to £2,050 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
2 5 8 2 6 7 1 1 9 2 2 9 5 8 5
Contact
Catapult CX Limited
Alex Fishlock
Telephone: 020 3457 1374
Email: info@catapult.cx
Planning
- Planning service
- Yes
- How the planning service works
- We have an initial meeting to get to know the customer and understand their requirements. From there we will collaborate on defining the scope building up to creating a proposal. Implementation follows.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Sonatype, Jira (Software, Service Desk, Align), Confluence, Opsgenie, Statuspage
Training
- Training service provided
- Yes
- How the training service works
- We provide bespoke training for users and admins. Our expert consultants are real engineers and experienced practitioners of Agile and DevOps and can advise on best practice. Our model is to focus on transferring skills and capabilities so these stick within the clients organisation.
- Training is tied to specific services
- Yes
- Services the training service works with
- Atlassian software
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- If your current toolset is not fit for purpose we are able to migrate you from the existing tools to the new. This will include users, data and configuration. We have a separate migration service that relates to this in more detail.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Catapult uses a Test Driven Development approach to implementation to ensure the highest quality of results. We perform detailed requirements capture and write automated tests to ensure these are met. Tests will include functional and non-functional requirements such as performance testing. Every Catapult account has a customer assurance manager assigned to ensure the best quality is delivered to the client.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Security testing
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Catapult provide support via our Support Hub service. This includes delegated admin and consultancy from our accredited Atlassian professionals.
Service scope
- Service constraints
- None.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Aim to respond within 24 business hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We assign a Technical account manager to each customer. Our minimum level of service is 9-5 Monday-Friday, and we can tailor this based on your business requirements.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Atlassian
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £950 to £2,050 a person a day
- Discount for educational organisations
- No