Azavea

Raster Foundry

Raster Foundry is open source software for finding, analysing, and publishing geospatial imagery on the web. Simple, visual tools enable users to build their own custom remote sensing algorithms or search from a library of common operations to unlock hidden patterns in satellite, drone, and other remotely sensed data.

Features

• Web-based data organisation and management
• Includes NDVI, NDWI, EVI, SAVI, and other common operations
• Access to Landsat, Sentinel, Planet, and other data sources
• Ability to upload datasets from drones and UAVs
• Search tools for finding public and commercial data
• Simple visual interface for building custom algorithms
• Advanced multi-band imagery processing and analysis support
• Python client and REST API for advanced users
• Secure cloud hosting with Amazon Web Services
• White label deployment option with customer branding applied

Benefits

• Monitor areas of interest and detect change over time
• Leverage Earth observation data without analytical or engineering skills
• Combine and transform data into new information products
• Share imagery publicly as a map service
• Build, store, and execute complex geospatial models
• Cloud hosting and public data access reduce operational costs
• Minimal training requirements for administration and use
• Open API enables integration with internal tools and data
• Integration with existing systems maximizes current investment
• Customisable to address a broad range of specific challenges

£9,610 an instance a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizdev@azavea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

258231351985256

Contact

Robert Cheetham
1-215-925-2600
bizdev@azavea.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No.
• System requirements:
  • Network connectivity through modern browsers
  • Last two versions of Chrome, Firefox, or IE/Edge Chromium browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All support services are coordinated and provided from Azavea’s Philadelphia office and will include incident-based and troubleshooting support services by experienced Azavea staff. All support requests should be sent to support@rasterfoundry.com, and all issue tracking will be handled and communicated via Intercom (an enterprise customer messaging platform) during business hours, Monday to Friday, 9:00 am – 5:00 pm, ET (exclusive of designated US federal holidays). Additional support options outside of business hours are available for discussion as needed, and may be charged at a different rate.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is included in the cost of each subscription. An Account Manager is assigned to each customer, but Azavea also has Data Scientists, Software Engineers, and Cloud Operations Managers on site to assist with related needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The on-boarding process begins with a phone call or e-mail to the Azavea contact. Customer inquiries are responded to by a member of the Raster Foundry Business Development Team and/or Raster Foundry’s Product Manager, usually within forty-eight hours. Azavea provides training resources for Raster Foundry users to gain familiarity with Raster Foundry and maximize its utility. These include help documents and tutorials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers are able to download their imagery locally.
• End-of-contract process: If off-boarding occurs at the end of a subscription term, the customer will provide the Raster Foundry Product Manager with a minimum of thirty days' notice prior to the end of any subscription period if services are no longer required. Service will be shut down at the end of the current subscription period. If off-boarding occurs at any time during an annual term, the customer will provide a minimum of thirty days' notice to the Product Manager. No refunds are available to customers who end their service prior to the end of a subscription term.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• API: Yes
• What users can and can't do using the API: The Raster Foundry API allows developers to find, view, and analyse geospatial data in Raster Foundry. Raster Foundry's API identifies applications and users with JSON Web Tokens (JWT). These provide a secure means of authentication and protects our users' data---each request made to the API is signed with a recognized token to ensure appropriate permissions and access are respected.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Raster Foundry can be customised as a "white label" application using customer branding, or with machine learning and annotation tools that enable customers to apply feature extraction or change detection across designated geographic areas of interest. A self-hosted version of Raster Foundry is available on customer network/services. Customised workshops are available, as are additional packages of support hours.

Scaling

• Independence of resources: Using the Amazon Web Services cloud infrastructure, servers are automatically started to handle increased system load when needed. The elasticity of the cloud not only enables Azavea to handle increases in user traffic, but also enables us to harness large quantities of computing power necessary for handling large raster datasets.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Raster Foundry customers can share imagery publicly as a map service and integrate it into their websites or apps. They can also download imagery locally.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Azavea shall make commercially reasonable efforts to maintain the operation and availability of the application to the Customer.
• Approach to resilience: The AWS platform upon which Raster Foundry is hosted provides robust services to maintain application availability even in the face of infrastructure failure. Power and network connectivity systems are designed for redundancy with onsite backup power generation.
• Outage reporting: Azavea has implemented automatic monitoring of system uptime and incident alerts to provide timely resolution of system issues.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to system functionality is restricted based upon security roles.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Independent third-party auditor.
• ISO/IEC 27001 accreditation date: November 11, 2016.
• What the ISO/IEC 27001 doesn’t cover: This certification covers the Amazon Web Services environment and is not a certification of Azavea.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: An independent third-party evaluator certified Raster Foundry's AWS infrastructure.
• PCI DSS accreditation date: July 1, 2016.
• What the PCI DSS doesn’t cover: This certification covers the Amazon Web Services environment and is not a certification of Azavea. The AWS platform regularly passes third-party evaluations. AWS has achieved ISO 27001 certification and has been validated as a Level 1 service provider under the Payment Card; Industry (PCI) Data Security Standard (DSS). AWS annually publishes SOC 1, 2 and 3 audits. AWS is also a FedRAMP Compliant Cloud Service Provider (CSP) with validation at the Moderate level. This validation covers both the regular US regions and the GovCloud region. AWS has been successfully evaluated at the FISMA Moderate level for US federal government systems as well as DIACAP Level 2 for US DoD systems.
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Azavea's security governance is not accredited. AWS provides the environment within which all Customer data is maintained and does conform to ISO 27001.
• Information security policies and processes: By default, Azavea solely holds customer data within the AWS data center. This design minimizes the security surface of attacks. Access to this environment is restricted to cleared members of the development team and operations teams. In terms of security, the development team and product management team report to the Vice President of Professional Services and CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Each modification to the code is reviewed by a second developer to improve quality and security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Azavea Development Operations team and Product Management team keep abreast of security alerts provided by AWS and 3rd party services. Such vulnerabilities are examined for applicability to our infrastructure. When patches are necessary, the development team creates new golden images for deployment to the production environment and then deploys these new machine images. Some component services are fully managed by AWS and are patched automatically by AWS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Azavea has implemented automatic monitoring of system uptime and incident alerts to provide timely resolution of system issues. In the event of a suspected or confirmed security breach, Azavea will proactively notify the Customer of the breach in a timely manner. Further, AWS has achieved ISO 27001 certification.
• Incident management type: Supplier-defined controls
• Incident management approach: Azavea has implemented automatic monitoring of system uptime and incident alerts to provide timely resolution of system issues. In the event of a suspected or confirmed security breach, Azavea will proactively notify the Customer of the breach in a timely manner.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £9,610 an instance a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: While a free version of Raster Foundry is not available, Azavea's pilot programme enables customers to use the platform operationally with their own data for up to three months before deciding if a subscription is right for them. Azavea's Pricing document outlines the fees and associated terms for this option.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bizdev@azavea.com. Tell them what format you need. It will help if you say what assistive technology you use.