Stream UK


StreamTranscribe leverages the latest cloud technologies in machine learning, artificial intelligence and natural language processing to deliver accurate auto generated subtitles in over 30 languages in minutes rather than days. StreamTranscribe integrates seamlessly with existing video or audio libraries.


  • Fastest generated closed captions in minutes
  • HTML5 compliant
  • Fully mobile responsive
  • Pay for what you use
  • Seamlessly integrates with new and Existing Media Platform customers
  • Custom word replacement rules
  • Detailed billing and usage reports
  • Manage and download subtitles from a single interface
  • Generate subtitles and translations in over 30 languages


  • Fastest turnaround time to generate subtitles
  • Custom word replacement rules handles profanity and abbreviations
  • High accuracy - up to 99.67%
  • Built around the world-leading Amazon Transcribe service
  • Boost engagement
  • Ensure accessibility for video content
  • Enable quick turnarounds for video content


£0.25 a unit a minute

Service documents

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G-Cloud 12

Service ID

2 5 8 1 9 6 3 0 8 9 0 4 0 3 4


Stream UK Tom Harris
Telephone: 020 7419 2842

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements

User support

Email or online ticketing support
Yes, at extra cost
Support response times
StreamAMG's support response time depends on severity and on our Bronze, Silver or Gold (weekend support) support options. We aim to respond to questions with 30 minutes of submission during weekdays 9am to 5pm. Outside of this, we would respond to questions within 30 minutes of the start of the next working day.
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Screen reader support: it is accessible via screen readers Keyboard navigation: Every component can be accessed using a keyboard without requiring a mouse or trackpad. Colour contrast: all text is clearly visible when using colour with enough contrast.
Onsite support
Yes, at extra cost
Support levels
Support Levels: Bronze - £100 per month - via email/support desk weekdays 9-5pm. Silver - £250 per month - via telephone and email/support desk weekdays 9-5pm. Gold - £800 per month - via telephone and email/support desk all week 24/7.

(All support levels in include a technical account manager and support via a cloud support engineer.)
Support available to third parties

Onboarding and offboarding

Getting started
StreamAMG provides a range of resources to help users get started with our services. We provide onsite training, online training and user documentation to help users start using our services.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users can download their data via the service interface, or request a mass download from StreamAMG's client services team.
End-of-contract process
Deletion of data is included within the contract. Export of data requires an additional charge (£750 per day).

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
StreamTranscribe is mobile-responsive. We have a carefully designed mobile interface that allows you to access all features that are available on desktop.
Service interface
Description of service interface
StreamTranscribe's interface is designed to be easy to use through a browser.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We test our products with assistive technologies to meet the required standards.
What users can and can't do using the API
Users cannot set up the service through the API and they cannot make changes through the API. There are no limitations to how users can set up or make changes through the API.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
Users with full account access can set custom word replacement rules to handle profanity, abbreviations and acronyms. Therefore, they can find specific words that where generated automatically by the service and replace them with other words or characters. Alternatively, they can edit an existing rule or delete a rule.

Also, mode for auto processing new entries can be selected by the users with full account access.

All other features can be reviewed for customisation on request and at additional cost.


Independence of resources
We have auto-scaling parameters set up within our Amazon Web Services (AWS) infrastructure and regularly conduct Load Reviews. Therefore, StreamAMG can efficiently manage increased demand by other users. AWS continuously monitors service usage and maintains a capacity planning model to assess infrastructure usage and demands frequently.


Service usage metrics
Metrics types
The users can download closed captions for a video. Also, the users can download detailed Billing report. Metrics can be customised or developed at an additional cost.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can export their data via the user interface.
Data export formats
Other data export formats
Data import formats
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our standard SLA is 99.97%. Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.
Approach to resilience
Available on request
Outage reporting
Our service reports any outages via a public dashboard and email alerts.

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
StreamAMG controls access via unique user ID/password authentication. No actions are permissible without authentication.
Access restrictions in management interfaces and support channels
For management interfaces there is per user restriction. There are no restriction on support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
All services not hosted on AWS.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Security Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Our information security policies are the responsibility of our CTO.

We have ISO 9001 certification for ‘Webcasting and Associated Services’ since 19th August 2003.

StreamAMG has gained Cyber Essentials certification.

Policies are reviewed on an annual basis, or as needed, to ensure that the policy remains aligned with changes to relevant laws, contractually obligations and best practice.
Information security policies and processes
StreamAMG's security policies and operating procedures are fully compliant with regional and EU legislation and industry best practice.

We have Cyber Essentials certification. This certification tests data and application sensitivity and risk including the provision of suitable application firewalls, patch management, antivirus and antimalware tools.

All our employees are familiarised with StreamAMG's security policies.

In the event that a security incident occurs, we would immediately inform the CIO, CTO and Support teams. We have an incident management system in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is via written request and response.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We undergo penetration testing on an annual basis. Patches are deployed within one working day. Information comes from a variety of sources, but we contract with a third party for DDOS protection.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
StreamAMG has implemented a global quality control on the entire system. We have three layers of monitoring, based on: - Nagios; - CopperEgg; and - our own proprietary AudioMon. This three-tiered approach gives 99.99% precision of the monitoring system and excellent reliability.

We guarantee the availability, security, resilience and reliability of the solution and all its functionalities 24/7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
StreamAMG has an efficient incident management system and process in place for existing clients to ensure the logging and follow-up of each problem.

We have pre-defined processes for common events. All incidents are tracked within our Atlassian and HelpScout desks. Incident reports are provided within 8 working hours.

We send a full incident report to the client, which serves as an official record of the incident and all subsequent activity related to the incident is recorded in this document.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£0.25 a unit a minute
Discount for educational organisations
Free trial available
Description of free trial
60 minutes of content.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.