In-Form Solutions

IT Department / Service Reviews

We can provide skills and techniques to analyse IT departments to determine whether they are fit for purpose and taking maximum advantage of the opportunities of Cloud IT services. Our approach uses best practice IT service management models to assess performance against organisational requirements.

Features

  • Review and analysis of departmental structure, purpose and resourcing.
  • Definition of department baseline, cost, functions and objectives.
  • Identification of risks, issues and opportunities faced.
  • Benchmarking of department against relevant comparators.
  • Clarification of IT department purpose and strategy.
  • Assesses structures, outputs and performance.
  • Looks at internal and external departmental/ organisational relationships.
  • Assessment of performance against objectives.
  • Assessment of whether the organisation is fit for purpose.
  • Assessment of exploitation of cloud technology.

Benefits

  • Independent objective assessment of the IT department.
  • We understand effective IT delivery in multiple sectors.
  • We have extensive experience of IT delivery.
  • We have IT service management expertise.
  • We use industry best practice: ITIL, COBIT, TOGAF.
  • We can act as a critical friend or provide mentoring.
  • Identifies your key issues to be faced and opportunities available.
  • Provides recommendations for addressing issues and improving performance.
  • A strong foundation for IT departmental optimisation and redesign.
  • Offers shared learning from other peer organisations.

Pricing

£320 to £1,600 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@in-formsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 5 7 7 9 7 8 4 1 9 5 5 4 8 3

Contact

In-Form Solutions John Griffiths
Telephone: 01543 560 280
Email: info@in-formsolutions.com

Planning

Planning service
Yes
How the planning service works
Planning is a key part of our service. We work with customers to assess their needs, develop the best options, which is not always full Cloud straight away, and to plan the project from start to finish, ensuring that they and their staff are involved at all stages.

We support customers in the implementation of change management and monitoring to ensure the systems are achieving their stated aims and objectives and to improve performance. We also help by undertaking full evaluations of new services or schemes.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is provided through ongoing knowledge transfer and mentoring as well formal training sessions. We determine the training required through training needs analysis and develop materials to assist staff at all levels. We understand that often training needs continue beyond the initial project and offer that with assurance/ critical friend arrangements.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We provide help to customers plan and migrate to new services and systems by ensuring that they understand each step, have documentation to support it and understand we are on hand at all times. The fundamental issue is always data, where you currently have it and how easily is can be migrated.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Our support is designed for the Cloud support services provided and uses our wider team as well as those delivering the work.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£320 to £1,600 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@in-formsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.