Cross Border Payments
Our service enables companies make cross border payments using our cloud based technology.
It means that the process can be controlled and managed in house. Ensuring full visibility and reducing cost.
- Upload payment beneficiaries
- Create authorisation workflows (payment builders & authorisers)
- Make payments in 135 currencies, 180 countries
- Manage payment information online
- Review FX rates
- Receive payments to virtual bank accounts in 26 currencies
- Straight Through Rate of 99.7% (minimise
- Fully compliant
- Cost effective and transparent FX rates
- Integrates with existing accounting software
£0 to £20 per transaction
- Pricing document
- Skills Framework for the Information Age rate card
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||No|
|Cloud deployment model||Private cloud|
|Service constraints||Payments need to be made during the hours of 07:00-17:30|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We do not respond at weekends.
An initial response can be made within 24 hours.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Our basic support levels are email and phone based support during office hours at no cost.
Account set ups can be supported on site as part of the onboarding process at no cost.
Each client is allocated a relationship manager who can connect the client with the required support.
We charge a day rate on support requirements which fall outside our standard service.
|Support available to third parties||Yes|
Onboarding and offboarding
We have basic forms to collect relevant information. There are different levels of onboarding based on the compliance requirements of different risk profiles. As an FCA regulated payment processor we have to make sure we run through AML, KYC checks.
Once a business is confirmed we can provide training via conference calls and or in person. We also have user documentation to support users to start using the service.
|End-of-contract data extraction||
Data is available throughout the time the service is provided. Users do not have the wait until the end of the contract to extract data.
At any point a csv file can be downloaded.
When a contract ends, we have a fully compliant off boarding process.
Users do not pay for a contract, they pay as they use the service.
The charges come from the FX rate we charge. Which we are explicit about when we onboard a client.
The rates vary according to which currencies a client requires and which payment methods they need. ACH and SEPA payments are cheaper than urgent wire payments for example.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Accessibility standards||None or don’t know|
|Description of accessibility||Our ICT is a web page and will satisfy WCAG 2.0 Success Criterion 2.4.3 Focus Order.|
|Accessibility testing||We haven't run testing with users of assistive technology|
|What users can and can't do using the API||
Users are issued an API key to use in conjunction with their username.
Users can submit payments for validation, can request an FX quote and submit payments. Users can also search for payments and retrieve payment status.
Permissions and workflows applied to the user account determine specific actions that can be taken with API submissions.
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||In house development teams can customise the application. Requests are submitted to the Product team and evaluated. A cost may be associated with customisations.|
|Independence of resources||Performance and load testing to ensure that the application can cope with high volume.|
|Service usage metrics||Yes|
|Metrics types||Uptime using Uptrends|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a CHECK service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Users can download data to .csv files. Custom csv formats can be created by users.
Users can also download data via API.
|Data export formats||CSV|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||For some clients we have a 2 hour SLA such that if the application it will be restored within 2 hours.|
|Approach to resilience||Available on request.|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Application functions are restricted by a permissions module. Management functions are further restricted in that permission to these functions can only be given by system administrators.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||KPMG|
|ISO/IEC 27001 accreditation date||May 2019|
|What the ISO/IEC 27001 doesn’t cover||Available on request|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||Equiniti Information Security Policy is available on request.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change must be approved by Change Management Approval board which has representatives from various IT departments including security. This is tracked in a ticketing system.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||A central function manages vulnerability management and details of the process can be obtained on request.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Monitoring is provided by a central function, details of the process can be obtained on request.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Compliance team manages Incident and Complaint process. This process is predefined.
Incidents are raised by email or phone and reports are provide by email.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0 to £20 per transaction|
|Discount for educational organisations||No|
|Free trial available||No|