EQGlobal

Cross Border Payments

Our service enables companies make cross border payments using our cloud based technology.
It means that the process can be controlled and managed in house. Ensuring full visibility and reducing cost.

Features

  • Upload payment beneficiaries
  • Create authorisation workflows (payment builders & authorisers)
  • Make payments in 135 currencies, 180 countries
  • Manage payment information online
  • Review FX rates
  • Receive payments to virtual bank accounts in 26 currencies

Benefits

  • Straight Through Rate of 99.7% (minimise
  • Secure
  • Fully compliant
  • Cost effective and transparent FX rates
  • Integrates with existing accounting software

Pricing

£0 to £20 per transaction

Service documents

G-Cloud 11

257693703951434

EQGlobal

Lisa Cowan

07843 413401

lisa.cowan@equiniti.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Payments need to be made during the hours of 07:00-17:30
System requirements
  • No system requirements - just access to a web browser
  • We set clients up with a multi factor authentification app

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We do not respond at weekends.
An initial response can be made within 24 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Our basic support levels are email and phone based support during office hours at no cost.
Account set ups can be supported on site as part of the onboarding process at no cost.
Each client is allocated a relationship manager who can connect the client with the required support.
We charge a day rate on support requirements which fall outside our standard service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have basic forms to collect relevant information. There are different levels of onboarding based on the compliance requirements of different risk profiles. As an FCA regulated payment processor we have to make sure we run through AML, KYC checks.
Once a business is confirmed we can provide training via conference calls and or in person. We also have user documentation to support users to start using the service.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is available throughout the time the service is provided. Users do not have the wait until the end of the contract to extract data.
At any point a csv file can be downloaded.
When a contract ends, we have a fully compliant off boarding process.
End-of-contract process Users do not pay for a contract, they pay as they use the service.
The charges come from the FX rate we charge. Which we are explicit about when we onboard a client.
The rates vary according to which currencies a client requires and which payment methods they need. ACH and SEPA payments are cheaper than urgent wire payments for example.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Our ICT is a web page and will satisfy WCAG 2.0 Success Criterion 2.4.3 Focus Order.
Accessibility testing We haven't run testing with users of assistive technology
API Yes
What users can and can't do using the API Users are issued an API key to use in conjunction with their username.
Users can submit payments for validation, can request an FX quote and submit payments. Users can also search for payments and retrieve payment status.
Permissions and workflows applied to the user account determine specific actions that can be taken with API submissions.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation In house development teams can customise the application. Requests are submitted to the Product team and evaluated. A cost may be associated with customisations.

Scaling

Scaling
Independence of resources Performance and load testing to ensure that the application can cope with high volume.

Analytics

Analytics
Service usage metrics Yes
Metrics types Uptime using Uptrends
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can download data to .csv files. Custom csv formats can be created by users.
Users can also download data via API.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • Fixed width text files
  • XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability For some clients we have a 2 hour SLA such that if the application it will be restored within 2 hours.
Approach to resilience Available on request.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Application functions are restricted by a permissions module. Management functions are further restricted in that permission to these functions can only be given by system administrators.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 KPMG
ISO/IEC 27001 accreditation date May 2019
What the ISO/IEC 27001 doesn’t cover Available on request
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Equiniti Information Security Policy is available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change must be approved by Change Management Approval board which has representatives from various IT departments including security. This is tracked in a ticketing system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach A central function manages vulnerability management and details of the process can be obtained on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring is provided by a central function, details of the process can be obtained on request.
Incident management type Supplier-defined controls
Incident management approach Compliance team manages Incident and Complaint process. This process is predefined.
Incidents are raised by email or phone and reports are provide by email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £20 per transaction
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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