Hosting
SA Group provide customers a hosting solution. We have experience of delivering hostings using a broad range of technologies and across a spectrum of sectors/disciplines. We provide hosting solutions from design, through development into delivery and will also support in-service as required.
Features
- Stakeholder engagement in hosting provision.
- Assessment of hosting solution.
- Requirements capture for hosting solution.
- Design of hosting solution.
- Development of hosting solution.
- Delivery of hosting solution.
- Continual development (DevOps) of hosting solution.
- In-service support to hosting solution.
- Change management support to in-service hosting solutions.
- Business continuity assessment.
Benefits
- Continual stakeholder engagement to provide best service solution possible.
- Provide a modular hosting cost model.
- Scalability - increase or decrease as required and at pace.
- Flexibility-ability to use different technologies and programming languages together.
- Better uptime compared to traditional hosting solutions.
- Value for money based against traditional solutions.
- Reduced local infrastructure investment and maintenance.
- Continual development and evergreening of hosting solution.
- Data is secured to an advanced security standard.
- Enables faster disaster recovery of services.
Pricing
£1,580 an instance
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at commercial@sa-group.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 10
Service ID
2 5 6 9 2 5 8 3 5 2 4 1 8 4 0
Contact
SA Group Ltd
Jack Osborne
Telephone: 03333 583340
Email: commercial@sa-group.com
Service scope
- Service constraints
-
Standard SAG mobilisation constraints apply.
Support response times: within 1 x business day.
Business day being Mon - Fri. Excluding Bank Holidays - System requirements
-
- SyOps must be signed and adhered to by all users.
- All details are of requirements are within SyOps.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support response times
Within 1 x business day.
Business day being Mon - Fri. Excluding Bank Holidays - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- To follow
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
As part of any organisational roll-out we follow a clear introduction process:
SOLUTION & DELIVERY PLAN
Develop a solution and delivery plan (change implementation plan) that will support the work for the way of working and processes within Buyer.
SOLUTION SIMULATION WORKSHOP
Once a process has been agreed we run a simulation workshop with selected Buyer staff .
SOLUTION REVIEW/BENEFIT CONFIRMATION
Any changes required, following the simulation, will be incorporated into the solution before being put to Buyer for approval. A training plan will then be created.
PILOT DELIVERY
A larger pilot would then be run with additional Buyer resources as typically a lot of learning for all stakeholders. Once again any learning will be captured and any solution changes agreed.
GO LIVE
Any necessary training of Buyer staff and process changes will be carried out and the solution rolled out across Buyer.
NOTE: This training may be actual class-room, E-learning help desk etc. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
-
End of contract process (KNOWLEDGE TRANSFER)
As part of SA Group (SAG) certified Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our certified ISO 22301 procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our certified ISO 27001 Information Security processes. As part of our 9001:2015 process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle
At the end of each contract there is a clear transfer of data and knowledge.
The process that is only completed on sign-off by the Buyers of:
Confirm that all data has been transferred.
Buyers have receive final report clearly describing knowledge and processes that have been followed.
This transfer of knowledge is part of the contract price. - End-of-contract process
-
End of contract process (KNOWLEDGE TRANSFER)
As part of SA Group (SAG) certified Quality Management System, we are committed to building and enhancing of services to clients through knowledge transfer throughout the business and into the client. This system is supported by our certified ISO 22301 procedures to ensure that the organisational knowledge is not lost in the event of a disaster including loss of subject matter expert and protected by our certified ISO 27001 Information Security processes. As part of our 9001:2015 process we specifically address organisational knowledge building, continuous improvement and enhancing services through knowledge management to our clients under our procedure QP 7.1.6. Organisational Knowledge (development) and QP.7.5 Control of service provision. Part of our ongoing activities will be to engage in a continuous improvement cycle
At the end of each contract there is a clear transfer of data and knowledge.
The process that is only completed on sign-off by the Buyers of:
Confirm that all data has been transferred.
Buyers have receive final report clearly describing knowledge and processes that have been followed.
This transfer of knowledge is part of the contract price.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Restricted web interface
- Web interface accessibility standard
- WCAG 2.0 AAA
- Web interface accessibility testing
- N/A
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- Through resource management and upscaling as required.
- Usage notifications
- Yes
- Usage reporting
-
- Other
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Hardware containing data is completely destroyed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- Backup controls
- N/A for this service
- Datacentre setup
- Single datacentre with multiple copies
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- SLA subject to individual contract as required.
- Approach to resilience
- Dual site resilience, within a List X organisation, exceptional physical security, compliance with many industry standards.
- Outage reporting
- Primarily via email alerts. Dependant on the service solution.
Identity and authentication
- User authentication
-
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Management interfaces and support channels will be in dedicated zones, thus separating the different channels to prevent access to the management areas from the client access channels and vice versa. There will be controlled access to the physical system, located in a List X facility, to prevent unauthorised devices being attached. Management staff will have the correct security clearances prior to be given access to the system. Management access will be locked down to allow only management tasks to be conducted, searching of and access to the client’s data, including email, will not be allowed from management devices and accounts.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 28/09/2011
- What the ISO/IEC 27001 doesn’t cover
-
A.09.04.5 - Access control to programme source code. N/A
A.14.02.7 - Outsourced development. N/A
A.14.03.1 - Protection of test data. N/A - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- World Pay
- PCI DSS accreditation date
- 12/01/2015
- What the PCI DSS doesn’t cover
- N/A
- Other security certifications
- Yes
- Any other security certifications
-
- Cyber Essentials Plus
- ListX
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- ISO 27001. GCN. PSN. NCSC standards.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
SA Group follow the ITIL process ensuring that the assets required to deliver services are properly controlled, and that accurate and reliable information about those assets is available when and where it is needed. This includes:
Ensure that assets under the control of the IT organisation are identified, controlled and properly cared for throughout their lifecycle.
Identify, control, record, report, audit, and verify services and other configuration items (CIs). Ensure the integrity of CIs and configurations required to control the services through configuration management system (CMS)
Maintain accurate configuration information
Support efficient and effective service management processes. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- See ISO27002 for full details.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Dedicated IDS/IPS combined with multiple layers of security.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
Pre-defined process in place for common events.
Users report by multiple paths.
Incident reports produced post incident and distributed to all users.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- Each organisation will have its own standalone VLAN and their own dedicated interface. However all of this will be customised to meet individual client needs.
Energy efficiency
- Energy-efficient datacentres
- Yes
Pricing
- Price
- £1,580 an instance
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at commercial@sa-group.com.
Tell them what format you need. It will help if you say what assistive technology you use.