Experis Limited

IPAAS - Integration Platform as a Service

Experis Project Solutions offers open ITSM solutions for multi-sourced IT services. Through a suite of technology, we can deliver rapid and seamless ITSM Switching and Service Integration with value streams of real-time tickets and machine operations across a wide range of platforms and detectable business events.

Features

  • Open ITSM
  • ITSM Switching
  • Service Integration
  • Security Operations
  • ITIL Process Automation
  • IT4IT Value Streams
  • Integration Platform as a Service
  • Cloud Services
  • Internet of Things
  • Robotics

Benefits

  • Seamless Information Flows
  • 30 Day ITSM Switching
  • Instant Service Integrations
  • Process Simplicity
  • Pay-As-You-Go Pricing

Pricing

£0.10 to £1.00 per transaction

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

256283699952871

Experis Limited

James Cook

07515325519

james.cook@experis.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Wide ranging ITSM, event management and security event platforms e.g. ServiceNow, Remedy, SRA
Cloud deployment model Hybrid cloud
Service constraints Requires network connections and third party web services or API’s
System requirements
  • Choose from Single Tenant or Multi-Tenant instances
  • Private or Public Networking
  • Pay As You Go Pricing if appropriate

User support

User support
Email or online ticketing support Email or online ticketing
Support response times This is dependent on agreed SLAs. An example would be within 1 hour 24/7 for a priority 1 incident
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Access to web chat support is provided via the support web portal. This supports the exchange of text between the contracted consumer of the service and a support representative.
Web chat accessibility testing No documented or shareable information at this stage.
Onsite support Onsite support
Support levels Dedicated Service Delivery Manager, Level 3 and Level 4 Support.
Support costs are designed per engagement depending on the scope of technologies and chosen architectures.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training and user documentation are supplied at no extra charge.
Onsite training is supplied as an extra charge.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction In-Flight and historic data can be extracted to datasets or re-inserted electronically.
End-of-contract process Arrangements for extraction or re-insertion are made before the final month of the contract. There is no extra charge.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Access via mobile devices scales web version for appropriate screen and text size.
Accessibility standards None or don’t know
Description of accessibility The service is accessible though web connected devices to view the status of any logged cases, their priority and any recent activity. Interaction is provided though the exchange of messages within each case.
Accessibility testing No documented or shareable information at this stage.
API Yes
What users can and can't do using the API IPAAS provides API integration for multi-sourced IT services. This is to support ticket exchanges for ITSM process and data integration.
The APIs support real-time tickets and machine operations across a wide range of platforms.
API documentation Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Dependent on scope the buyer can customise how IPAAS integrates with other platforms and also customise the level of support and consultancy that accompanies the technology. Typically customisations will be designed with senior technical leads within the client organisation during the scoping phase of any engagement.

Scaling

Scaling
Independence of resources Single Tenant instances have dedicated support.
Multi-Tenant instances have in-country, in-region or global support based on agreements and actual service metrics.

Analytics

Analytics
Service usage metrics Yes
Metrics types Support performance against SLAs
Numeric information for logged events
Levels of traffic and data exchanged
Service availability metrics (uptime) for network, hosting, application and database components.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Soitron/Pentest/UK Fast

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach From key data tables to flexible datasets.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 100% Network Uptime
99.7% Hosting Uptime
99.7% Application Uptime
99.7% Database Uptime
Refund of Pay As You Go Charging based on volume
Approach to resilience Load Balancing
Dual Data Centres
UK Government IL4 Capability
Outage reporting A public dashboard
an API
email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access is restricted by tenant, module and role using two-factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UK Accreditation Service
ISO/IEC 27001 accreditation date 30th June, 2010
What the ISO/IEC 27001 doesn’t cover Covers hosting and data centres; does not cover actions and procedures conducted independently by third parties
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification PCI Security Standards Council
PCI DSS accreditation date 31st July 2010
What the PCI DSS doesn’t cover Covers the processing, transmission, storage and protection of cardholder data (for payments); does not cover non-cardholder data
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes Cyber Essentials

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Using ITIL-based Service Asset and Configuration Management via a fully-loaded Configuration Management Database, Standard, Non-Standard and Emergency Changes are processed electronically with associated Service Requests then applied from the Service Catalogue.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Real-Time Event and Log Scanning is used to detect vulnerabilities which are passed to the designated Security Operations Centres. Patching can be instant or on-demand with threats being analysed from internal and external channels.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Real-Time Event and Log Scanning is used to detect compromises which are passed to the designated Security Operations Centres. Incident and then Change Management can be instant or on-demand with associated Service Requests being executed instantly from the Service Catalogue.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Real-Time Event and Log Scanning is used to detect compromises which are passed to the designated Security Operations Centres. Incident and then Change Management can be instant or on-demand with associated Service Requests being executed instantly from the Service Catalogue. Users report Incidents via mobile devices or contact with the Service Desk. Reporting is supplied via a dedicated module to designated users or as a Service Request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £0.10 to £1.00 per transaction
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Negotiable upon the scope of the engagement and service.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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