NTT DATA UK Limited

Itelligence - SAP Success factors Employee Central

HR needs to move beyond automating processes/reducing costs, to drive people's decisions that help grow the business. Employee Central supports this, integrated with talent it allows decisions to be based on a 360-degree view of an employee. Built for all employees to use, it is designed for business execution

Features

  • Core HR/Payroll - supports all components , integrated with Talent
  • Great UI - built for everyone not just HR Admins
  • Actionable analytics - helps HR measure the workforce-business results
  • Supports collaboration - being integrated with our Social tool
  • Multi-lingual
  • Easy to implement and maintain
  • Built in wizards, smart business rules, org charts
  • Flexible workflows
  • Easily scales as business needs expand, without disruption
  • Integrates with Recruitment, Learning, Performance, Succession and Compensation

Benefits

  • Consumer Grade Application
  • 360-degree view of employee life cycle , hire to retire
  • Better people decisions, using talent, HR and core HR data
  • Native Manager and Employee Self Service
  • Align HR strategy better to the business objectives
  • 2000+ built-in HR metrics, benchmarks to allow trending

Pricing

£1.71 per user per month

Service documents

Framework

G-Cloud 11

Service ID

2 5 5 8 9 5 2 7 5 9 9 9 2 4 5

Contact

NTT DATA UK Limited

Tom Watson

+44 (0)20 7220 9200

Nttdatauk.requirements@nttdata.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Only available as a public cloud offering.
System requirements
  • Desktop Browser, IE 11, Edge, Firefox, Chrome, Safari
  • Mobile Browser
  • Network bandwidth Recommended connection speed 300 - 400 Kbit/s
  • Screen resolution XGA 1024x768 (high colour) or higher

User support

Email or online ticketing support
Email or online ticketing
Support response times
Via Email 24/7
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support level are detailed in SAP Support for Cloud services policy.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training guide and support is made available through SAP Success factors user community.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Reporting Tools are available to enable customers to extract their data at the end of the service.
End-of-contract process
The customer will be offered the opportunity to extend their commitment , should they decide not to continue with the service, they must ensure that all data is extracted before the access to the service is terminated on the contract end date.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Currently we have more than 2,000 customers taking advantage of our mobile apps all over the world. In a multi-device, multi-screen world we think about mobile not just as a way to expand access to your most critical HR systems but also as an opportunity to enable people to work differently. We are so confident about the transformative power mobile HR can have in your organization that we want to make it really easy for customers like you to try, experiment, and see it for yourself.
Service interface
No
API
Yes
What users can and can't do using the API
https://api.sap.com/
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Service is a SaaS offering that allows a lot of flexibility through configuration of the service. New objects can also be added as well as User Interface in order to build new business processes (this is done via the extension centre that allows to build Objects, rules, workflow and UI without coding). Extension through coding (not change of the Software but extension) via the SAP Cloud Platform which is a Platform as a Service completely integrated with SAP SuccessFactors.

Scaling

Independence of resources
SAP SuccessFactors was designed and developed, from the outset, to be a highly scalable application. SuccessFactors also uses the concept of “PODS,” from a hardware perspective. A POD is a fault tolerant cluster of application & DB servers designed, as a scalable unit, to provide core processing and data storage services for fixed increment of customers.

Analytics

Service usage metrics
Yes
Metrics types
Dashboards and reports are available within the customer community tools that details service up time and planned outage.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
SAP

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
Other data at rest protection approach
AES 256 bits encryption
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Reporting and Integration tools are available within the solution to allow admin users to export data down to field level or create data files that can be used for integration purposes.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees.
Approach to resilience
This information is available upon request.
Outage reporting
Outages are reported using e-mail alerts as well as public dashboard available in the user community.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Via IP Filtering, 2 Factors Authentication. and other information can be provided on request.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This information can be provided upon request Public information are our Data processing Agreement and Security policies available here: https://www.sap.com/corporate/en/company/security.html

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and available to our customer.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and available to our customer.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and available to our customer.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
All processes and policies are defined following best industry standards. Most of those policies are internal and are audited in SAP's SOC2 Audit which is made twice a year and available to our customer.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.71 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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