OGEL IT LTD

Office 365 Services

OGEL IT provides licensing, management and support for Office 365 and Azure services. We are a Microsoft Gold partner and approved Microsoft Cloud Solution provider (CSP) with a wealth of experiences in designing and delivering solutions built upon Microsoft technology and services within the public sector.

Features

  • File storage and sharing with 1TB storage/user
  • Business class email, calendar and contacts with a 50GB inbox
  • Office Applications including Outlook, Word, Excel, PowerPoint, Publisher and OneNote
  • Online services including Planner, Flow, PowerBI and Teams
  • Microsoft Teams/Skype for Business video conferencing, VoIP & instant messaging
  • Online collaboration tools and services with OneDrive and SharePoint Online
  • Self-service portal for licensing provisioning and removal

Benefits

  • Flexible licensing options
  • Enterprise solutions at an affordable price point
  • Support from highly experienced staff
  • Discounts for educational and charitable organisations
  • Access to discounted consultancy resources
  • Access from anywhere from multiple platforms and operating systems
  • UK and European hosted services
  • ISO27001 certified
  • Microsoft Gold Partner

Pricing

£2.40 a licence a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 5 5 2 5 4 1 1 2 8 6 9 4 3 0

Contact

OGEL IT LTD Sam Newman
Telephone: 01438 567551
Email: gcloud@ogelit.com

Service scope

Service constraints
Adequate network bandwidth and connectivity to support online service access.
Client devices that meet the minimum requirements for Office 365 access, see https://products.office.com/en-gb/office-system-requirements.
The service is subject to an annual commitment of at least 25 seats
System requirements
  • Internet connectivity with sufficient bandwidth
  • Client devices that meet the minum requirements for access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Inclusive support hours are 8am to 6pm Monday to Friday. Support can be provided out of hours at an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
//Level 0 - Base license only (online portal access, priority 3 response time only)
//Level 1 - Base license plus 15% (online portal access, Priority response times apply but resolution times do not)
//Level 2 - Base license plus 25%
(Online portal access, phone access for priority 1 only, Priority response times apply resolution times for priority 3 only apply)
//Level 3 - Base license plus 45% (minimum of 200 seats)
(Online portal support, phone access for priority 1 and 2 only, Priority response times and resolution times apply to all)

//Incident Priority Definitions
Priority 1 - Response within 1 hour, resolution within 4 hours
Priority 2 - Response within 4 hours, resolution by end of next business day
Priority 3 - Response by end of next business day, resolution within 5 days.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Office 365 publications, user guidance documentation and videos are available online from Microsoft for end users.

Consultancy time is included and varies based on the minimum licenses commitment. Inclusive time starts at 0.5 days.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Data extractions needs to be completed by the end user or contracting organisation before the expiry of online services. Consultancy and offboarding services can be provided on a rate card basis. Please note some services are integral to the Microsoft Office 365 platform and extraction of this data may not be possible.
End-of-contract process
The contracted price covers the provision of online services for the duration of the contract, termination of the contract or failure to make timely payments could result in the loss of access to or retention of data. All offboarding services are chargeable at the published day rates and offboarding commitments can be made at the before or during the contract term.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Microsoft maintain high levels of performance within Office 365 services by Monitoring databases for Blocked processes, Packet loss, Queued processes and Query latency and adjusting the backend infrastructure based on demand.
Office 365 is accessed over the internet and therefore customers need to ensure their WAN bandwidth is appropriately scaled and configured based upon the number of users.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Microsoft Workplace Analytics - Self service collaboration and meeting times
  • Office 365 Reporting Tools - License allocation and utilisation
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • OneDrive - Recover previous files
  • Outlook - Recover soft deleted items
  • SharePoint - Version history
Backup controls
Retention and versioning of files can be configured within the platform to provide users with some self service recovery features. Service backups and not accessible to end users and are run and managed by the service provider (Microsoft) and are used solely at their discretion for the recovery of systems and services and not for customer retention purposes. Please see https://www.microsoft.com/en-us/download/details.aspx?id=53560 for further details.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Monthly Uptime Percentage < 99.9% Service Credit 25%,
Monthly Uptime Percentage < 99% Service Credit 50%,
Monthly Uptime Percentage < 95% Service Credit 100%,

See http://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=3&DocumentTypeId=37 for full details
Approach to resilience
Microsoft Office 365 offerings are delivered by highly resilient systems that help to maintain peak service performance. Service continuity provisions are part of the Office 365 system design. These provisions enable Office 365 to recover quickly from unexpected events such as hardware or application failure, data corruption, or other incidents that affect users. These service continuity solutions also apply during catastrophic outages (for example, natural disasters or an incident within a Microsoft data center that renders the entire data center inoperable).
Note that after recovery from catastrophic outages, there may be a period of time before full data center redundancy is restored for the service. For example, if Data Center 1 fails, services are restored by resources in Data Center 2. However, there may be a period of time until services in Data Center 2 have service continuity support either by restored resources in Data Center 1, or new resources in Data Center 3. The Office 365 Service Level Agreement (SLA) applies during this time.
Outage reporting
//Office 365 Admin App - The Admin App for Office 365 tenant administrators gives you the ability to connect with your organization's Office 365 service status on the go. Office 365 tenant administrators will have the ability to view service health information and maintenance status updates from their mobile devices.
//Office 365 Management Pack for Microsoft System Center 2012 R2 - Microsoft System Center is an integrated management platform that helps you manage data center, client devices, and hybrid cloud IT environments. Office 365 administrators who use System Center now have the option to import the Office 365 Management Pack, which enables them to view all service communications within Operations Manager in System Center. Using this tool gives you access to the status of your subscribed services, active and resolved service incidents, and your Message Center communications.
//Office 365 Service Communications API - The Office 365 Service Communications API enables you to access Office 365 service communications the way you want. The Service Communications API enables you to monitor the following in your environment:
Real-time service health
Message Center communications
Planned maintenance notifications

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All management access is secured with two factor authentication limited to known regional source addresses.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
OGEL IT has an appointed data protection officer (ISO 27001 Certified Implementer) whom is responsible for ensuring all staff are full appraised of the latest policies and processes and for ensuring they are adhered to by all staff and sub contractors.
Information security policies and processes
OGEL IT maintains data protection policy that outlines the operational policies and procedures for all staff

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changes to a customer tenant outside of the Microsoft change management process are scheduled with the customer using their internal change management process, attendance at this meeting is chargeable based upon the published rate card. In the absence of a customer change management process the scheduled changes will be emailed to the customer on a monthly basis with 5 working days notice. Changes are assessed internal using an independent technical and security resource from the originator.
Vulnerability management type
Undisclosed
Vulnerability management approach
OGEL IT are subscribed to external organisations and manufactures vulnerability alerts that are reviewed and actioned where appropriate.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Microsoft Office 365 security and compliance tools are utilised within the customers tenant based upon the licenses procured to identify potential compromises. This information is reviewed internally and customers notified immediately after internal review. Response to security incidents are based upon our standard response times, non service impacting but potentially critical incidents are treated as priority 2.
Incident management type
Undisclosed
Incident management approach
Users report incident via the online portal, email or telephone. If reported by email or telephone these will be added to the online portal by OGEL IT where they will be managed through to resolution and closure with the end user.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft
How shared infrastructure is kept separate
SharePoint Online provides data isolation mechanisms at the storage level. Microsoft uses rigorous physical security, background screening, and a multi-layered encryption strategy to protect the confidentiality and integrity of customer content. All Office 365 datacenters have biometric access controls, with most requiring palm prints to gain physical access. In addition, all U.S.-based Microsoft employees are required to successfully complete a standard background check as part of the hiring process. Office 365 uses service-side technologies that encrypt customer content at rest and in transit, including BitLocker, per-file encryption, Transport Layer Security (TLS) and Internet Protocol Security (IPsec).

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Microsoft Corporation is a CoC DC Partner

Pricing

Price
£2.40 a licence a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@ogelit.com. Tell them what format you need. It will help if you say what assistive technology you use.