Snowdrop Solutions Ltd

Provision of Google Map Platform services

Google Maps Platform APIs

Features

  • Cloud based Geo capabilities
  • Combination of diverse APIs to help your business
  • Professional Services: solutions adapted to your business objectives
  • Support Services, including 24/7
  • Personalised onboarding of Google APIs
  • Combining Google Maps information and your datasets to enrich services
  • Embed Google Maps on your website and applications
  • Personalise the map according to your corporate identity
  • Control and visualise your moving assets

Benefits

  • Map visualisations and customisations delivering richer experiences
  • Ongoing engagement of your service users
  • Boost to online conversions
  • Positive impact upon your sales objectives
  • Supporting tools for other business strategies
  • Increase your business productivity
  • Reduce user anxiety by displaying visual information on a map

Pricing

£770 per licence

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

254994479979044

Snowdrop Solutions Ltd

Kenneth Hart

07773327491

khart@snowdropsolutions.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Maps and geo visualisations
Cloud deployment model Public cloud
Service constraints Various limitations for request rate and territorial deployments (restricted export countries)
System requirements
  • Software licenses
  • Defined traffic origins

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Depends on service level contracted (from Mon-Fri UK to 24/7)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Snowdrop provide a specialized support service for Google Maps Platform in two different ways: 1st & 2nd level support (technical questions, usage & optimization support, GMaps compliance T&C) and 3rd level support for custom deployments & Snowdrop tools in Ongoing Projects with periodic health and usage check.

Snowdrop offers support in accordance to every customer project/license requirements. Normally, it is an annual amount for provision of the maintenance and support services established on every customer agreement; often a percentage of the project/license contracted.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding service to start use of APIs.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No external storage of data except performance statistics, accessed through client console.
End-of-contract process Additional credits for Geo capabilities are charged separately (extra charges); license service renewal is on periodic basis.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
API Yes
What users can and can't do using the API Access specific geo services, subject to constraints of the individual APIs. Limitations are technical (e.g. query rate) and commercial (cannot be used in certain circumstances); subject to license.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Map layers, features, colours, attributes, data overlays, incorporation of client data, other aspects of appearance, etc.

Scaling

Scaling
Independence of resources Scaling of Maps Platform APIs is handled with Google's own network. For Google Cloud Platform, scaling is custom determined and uses multi-region services which are predominantly offered to facilitate horizontal scaling and high availability (including burst/peak performance handling).

Analytics

Analytics
Service usage metrics Yes
Metrics types Usage by day/API/credit count accessed through support portal. Data is processed periodically and is usually within 24-48 hours of events.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Google Maps Platform & Google Cloud Platform

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Never
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach In any specified format through web interface or custom software deployment.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats User specified
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • SQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Google Maps API license has a standard SLA and service credit agreement in place
Approach to resilience Available on request from Google
Outage reporting Email alerts.
Support Portal.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels API service restrictions through presentation of client id or similar in requests.
Access restriction testing frequency Never
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Company Handbook rules; with periodic audit.
Information security policies and processes Company Handbook and written Security Policies define. Policy implementation subject to audit. Details available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All change requests that are independent of Google Maps Platform functionality are managed through a defined Change Request process with Snowdrop.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All security parameters are managed by Google Maps Platform and their existing cloud and security systems.

For incremental development work, Snowdrop also relies on the Google Cloud Platform security provisions.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Google Maps API terms and conditions outline the standard process by which Google handle such matters.
Incident management type Supplier-defined controls
Incident management approach Google Maps Platform terms and conditions outline the standard process by which Google handle such matters.

For specific Snowdrop related development efforts, Snowdrop puts in places a priority SLA programme with each customer.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £770 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Quota and time bounded, details available on request

Service documents

ods document: Pricing document odt document: Terms and conditions
Service documents
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