Business Systems (UK) Ltd
NICE inContact CXone Contact Centre Customer Satisfaction Surveys
NICE inContact CXone Customer Satisfaction surveys drive higher performance and increased customer satisfaction.
With a simple, web-based interface, flexible dashboards and customizable views, agents and supervisors can identify opportunities for improvement and self-coaching.
- Flexible dashboards and reports target survey questions/ contact center goals
- Instant access to survey results/performance dashboards via the web
- Simple, customizable survey design tools
- Funnel feedback straight from customer to agent
- Capture customer data to improve customer experience, satisfaction, retention metrics
- Recognize and reward agents who receive positive feedback
- Empower agents to self-coach and identify opportunities for improvement
- Raise customer satisfaction scores by continually improving interactions
- Provide value across your organisation by sharing customer data