Automated Energy Data Management & Analysis
Simple to use Automated Energy Data Management & Analysis System.
Import all energy data and analyze immediately [PDF,Excel,CSV].
Automated bill validation, budget projections and IoT compatible.
Covers buildings, vehicles, assets & weather metrics across energy, costs and carbon.
Access your energy data, at any level of granularity. No hardware required.
- Fast overview of all Energy Data
- Import Data easily, both new & historical data
- Incorporate other data sources to provide context
- Describe Buildings & identify under/over performing assets
- Real Time Bill Validation (1 invoice/second).
- Combine all existing data streams, meters, bills, IoT sensors
- Intuitive Cost, Consumption & Carbon focused analysis
- Capacity/pricing analysis to identify savings.
- Fine Grained User Permissions
- Full Activity Audit Logs
- Save time when reviewing bills.
- Identify inaccuracies immediately
- Remove confusion with stale/duplicate bills
- Automate data processing
- Easily review impact of efficiency projects
- Identify meters without recent readings - multiple years of estimates
- Identify penalties
- Analyze interval data, easily monitor baseload
- Share data across the organization, improve energy awareness
- Easily export data to perform custom analysis
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No known constraints.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within 24 hours weekdays for standard support.
Premium support options available.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Free email support available to all users.
Premium support for phone/email at extra cost
On site support available at extra cost(pricing varies).
|Support available to third parties||Yes|
Onboarding and offboarding
Our main design goal is to automate energy data analysis, so the learning curve is intentionally as small as possible to get started.
-1) Upload Energy Bills
We also provide users with documentation on the features available.
|End-of-contract data extraction||
All data is available as CSV downloads.
Furthermore as part of our GDPR compliance all data
added to the platform can be downloaded in a bundle,
or as individual files.
The service is billed monthly or annually. Where a contract ends, all data is maintained, and the user may upgrade to a paying account at any time in the future or delete all data.
The 'basic' version of our service allows for limited free access to data and analysis outside of contract.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Mobile Views of data are less detailed.
Less interaction is possible with data.
|What users can and can't do using the API||
All features are available via our API. Most commonly bill processing is used, to convert from PDF to a more usable format.
We also have an API for capturing meter reading photos, that is used by our Smartphone but available to others.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||
Mostly customization focuses on user layout and preferences.
For example showing data including tax, or showing monthly Vs daily totals
|Independence of resources||
Service can scale as required. Extensive caching ensures most usage
does not place any load on our systems.
We can also review dedicated infrastructure for key/large users.
|Service usage metrics||Yes|
|Metrics types||All user actions are tracked, as well as usage activity data.|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Users can easily download data in CSV format.
Users can download individual files.
users can download all uploaded data as a bundle
|Data export formats||CSV|
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Users refunded pro-rata for any outages.
|Approach to resilience||Available on request|
|Outage reporting||Email Alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
All users are setup with specific permissions.
In most cases read only access is sufficient.
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||2-factor authentication|
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
Security of user data is a big part of our operation.
We endeavor first of all to avoid storing unnecessary data in the first place. In most, if not all cases we do not need to store PII so we do not.
All internal & external processes of our service are routinely assessed for issues.
All software updates all reviewed and applied promptly.
A security overview is available on request.
|Information security policies and processes||
All data supplied by users is considered confidential.
No access to user data is provided to third parties or non full time staff.
In general staff will only access user data when authorized by users to do so.
All data access is tracked, and shown to users.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
All software changes are tracked.
Any security issues related to 3rd party software are addressed as soon as practical.
|Vulnerability management type||Undisclosed|
|Vulnerability management approach||
Regular software patching is applied monthly.
Any critical issues in deployed code are patched as soon
Where there is a conflict between security and availability, we will chose the more secure approach.
All CVEs for packages are tracked via email alerts.
|Protective monitoring type||Undisclosed|
|Protective monitoring approach||More details in our security statement|
|Incident management type||Undisclosed|
|Incident management approach||
We encourage users to report any potential issues.
Each incident is fully reviewed, and a full report issued to all
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£1000 to £1000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||
Users may receive a free fully featured 30 day trial.
The basic platform is available to all users for free.
|Link to free trial||https://energyelephant.com|