Energy Elephant Ltd

Automated Energy Data Management & Analysis

Simple to use Automated Energy Data Management & Analysis System.
Import all energy data and analyze immediately [PDF,Excel,CSV].
Automated bill validation, budget projections and IoT compatible.
Covers buildings, vehicles, assets & weather metrics across energy, costs and carbon.
Access your energy data, at any level of granularity. No hardware required.

Features

  • Fast overview of all Energy Data
  • Import Data easily, both new & historical data
  • Incorporate other data sources to provide context
  • Describe Buildings & identify under/over performing assets
  • Real Time Bill Validation (1 invoice/second).
  • Combine all existing data streams, meters, bills, IoT sensors
  • Intuitive Cost, Consumption & Carbon focused analysis
  • Capacity/pricing analysis to identify savings.
  • Fine Grained User Permissions
  • Full Activity Audit Logs

Benefits

  • Save time when reviewing bills.
  • Identify inaccuracies immediately
  • Remove confusion with stale/duplicate bills
  • Automate data processing
  • Easily review impact of efficiency projects
  • Identify meters without recent readings - multiple years of estimates
  • Identify penalties
  • Analyze interval data, easily monitor baseload
  • Share data across the organization, improve energy awareness
  • Easily export data to perform custom analysis

Pricing

£1000 to £1000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

2 5 2 1 1 5 3 4 4 2 7 8 5 5 6

Contact

Energy Elephant Ltd

Eoin ó Fearghail

+353894611611

info@energyelephant.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No known constraints.
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours weekdays for standard support.
Premium support options available.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Free email support available to all users.
Premium support for phone/email at extra cost
On site support available at extra cost(pricing varies).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our main design goal is to automate energy data analysis, so the learning curve is intentionally as small as possible to get started.
-1) Upload Energy Bills
-2)Review Analysis

We also provide users with documentation on the features available.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All data is available as CSV downloads.

Furthermore as part of our GDPR compliance all data
added to the platform can be downloaded in a bundle,
or as individual files.
End-of-contract process
The service is billed monthly or annually. Where a contract ends, all data is maintained, and the user may upgrade to a paying account at any time in the future or delete all data.

The 'basic' version of our service allows for limited free access to data and analysis outside of contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile Views of data are less detailed.
Less interaction is possible with data.
Service interface
No
API
Yes
What users can and can't do using the API
All features are available via our API. Most commonly bill processing is used, to convert from PDF to a more usable format.

We also have an API for capturing meter reading photos, that is used by our Smartphone but available to others.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Mostly customization focuses on user layout and preferences.
For example showing data including tax, or showing monthly Vs daily totals

Scaling

Independence of resources
Service can scale as required. Extensive caching ensures most usage
does not place any load on our systems.

We can also review dedicated infrastructure for key/large users.

Analytics

Service usage metrics
Yes
Metrics types
All user actions are tracked, as well as usage activity data.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can easily download data in CSV format.
Users can download individual files.
users can download all uploaded data as a bundle
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Excel
  • HTML
  • Images (for meter readings)

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% uptime.

Users refunded pro-rata for any outages.
Approach to resilience
Available on request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All users are setup with specific permissions.
In most cases read only access is sufficient.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security of user data is a big part of our operation.

We endeavor first of all to avoid storing unnecessary data in the first place. In most, if not all cases we do not need to store PII so we do not.

All internal & external processes of our service are routinely assessed for issues.

All software updates all reviewed and applied promptly.

A security overview is available on request.
Information security policies and processes
All data supplied by users is considered confidential.

No access to user data is provided to third parties or non full time staff.
In general staff will only access user data when authorized by users to do so.

All data access is tracked, and shown to users.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All software changes are tracked.

Any security issues related to 3rd party software are addressed as soon as practical.
Vulnerability management type
Undisclosed
Vulnerability management approach
Regular software patching is applied monthly.
Any critical issues in deployed code are patched as soon
as practical.
Where there is a conflict between security and availability, we will chose the more secure approach.
All CVEs for packages are tracked via email alerts.
Protective monitoring type
Undisclosed
Protective monitoring approach
More details in our security statement
Incident management type
Undisclosed
Incident management approach
We encourage users to report any potential issues.

Each incident is fully reviewed, and a full report issued to all
affected users.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1000 to £1000 per unit per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Users may receive a free fully featured 30 day trial.

The basic platform is available to all users for free.
Link to free trial
https://energyelephant.com

Service documents

Return to top ↑