Cogeco Peer 1 (UK) Limited

Microsoft Azure IaaS with Design and Build Services

Azure service provides instant computing infrastructure. Our Azure cloud experts enable customers to navigate and benefit from the many features and services that are native to Azure Cloud, helping connect Azure cloud to customers’ existing internal IT network to build true hybrid environments.

Features

  • Access hyperscale capabilities of Azure
  • Design and build services to architect the right Azure solution
  • Ultra low latency FastFibre network with MS ExpressRoute connection
  • 24x7 support backed by our FirstCall Promise
  • 100% network uptime guarantee
  • Janet network connection

Benefits

  • Benefit from design, build and management services on Azure
  • Deploy the best fit Azure build for your needs
  • Reduce complexity and control your cloud costs
  • rapid data transfer - Cogeco Peer 1 network and ExpressRoute
  • Simple management of different groups of virtual machines
  • Easily manage complex cloud environments
  • Deploy complex environments in minutes
  • Access scalability to flex your compute needs as required

Pricing

£12.00 per server per hour

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

251655419114146

Cogeco Peer 1 (UK) Limited

Michal Katnik

02078454729

michal.katnik@cogecopeer1.com

Service scope

Service scope
Service constraints Please refer to the service definition document.
System requirements Please refer to the service definition document.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please refer to the service definition document.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Please refer to the service definition document.
Web chat accessibility testing Please refer to the service definition document.
Onsite support Onsite support
Support levels 24/7 FirstCall response meaning you issue will be acted upon immediately. Customers can access technical account managers, Cloud Solution Engineers, Network Architects and Network Engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Design services with Cloud Solution Engineers. Fully project managed build, provisioning and handover process. Ongoing support from Technical Account Manager
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users may choose to migrate their data to an alternative solution. If this solution is provided by Cogeco Peer 1 we have migration services available to users. If this solution is not supplied by Cogeco Peer 1 this is the user's responsibility.
End-of-contract process We work with the user to plan a decommissioning and ensure the user is aware of responsibilities to migrate data well in advance of the service ceasing.

Using the service

Using the service
Web browser interface Yes
Using the web interface Please refer to the service definition document.
Web interface accessibility standard None or don’t know
How the web interface is accessible Please refer to the service definition document.
Web interface accessibility testing Please refer to the service definition document.
API Yes
What users can and can't do using the API Please refer to the service definition document.
API automation tools Other
Other API automation tools Please refer to the service definition document.
API documentation No
Command line interface Yes
Command line interface compatibility Other
Using the command line interface Please refer to the service definition document.

Scaling

Scaling
Scaling available No
Independence of resources As a global business we have well staffed, highly trained technical support teams able to handle any peaks in support queries. As a private cloud platform there is no risk of other users consuming resource. Our network has high capacity and multiple peering arrangements and redundancy to ensure rapid data transfer.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics Please refer to the service definition document.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Please refer to the service definition document.

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Secure containers, racks or cages, assured by CESG-assured components
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Please refer to the service definition document.
Backup controls Please refer to the service definition document.
Datacentre setup Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 100% network uptime SLA. 24/7/365 support. 1 hour hardware replacement SLA. Service credits for any downtime.
Approach to resilience For Portsmouth data centre: N+1 power redundancy with 3x 2MW generators on site. Carrier neutral data centre with multiple, redundant 10Gbps connections. DR site in Croydon, UK and network of 16 data centres globally.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Please refer to the service definition document.
PCI DSS accreditation date Please refer to the service definition document.
What the PCI DSS doesn’t cover Please refer to the service definition document.
Other security accreditations Yes
Any other security accreditations Please refer to the service definition document.

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Please refer to the service definition document.
Information security policies and processes Cogeco Group cyber security policy. Cogeco Peer 1 acceptable use policy. PCI information security policy. Code of ethics for all staff sign up to.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration standards are aligned to the centre for internet security (CIS) benchmarks. For configuration management our processes are managed through our service management tool and is aligned to ITIL best practice
Vulnerability management type Supplier-defined controls
Vulnerability management approach Daily critical vulnerability and exposures (CVE) checks on reputable threat intelligent sources. Vulnerability management tool is used to assess potential threats to our environment. Patching is determined by level critcality and ranges from immediate to bi-annually
Protective monitoring type Supplier-defined controls
Protective monitoring approach SIEM is used to monitor logs from critical infrastructure such as firewalls and domain controllers. IDS is used to monitor all work station environments. As incidents are identified investigations are carried out immediately and any remedial action is taken.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach CP1 has a defined security incident response plan which follows a triage, investigate, contain, report and re-mediate phases. Users report incidents through our service management tool or directly to Information Security Team. Summary reports are provided to impacted customers in the report phase.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Please refer to the service definition document.
How shared infrastructure is kept separate Please refer to the service definition document.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £12.00 per server per hour
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Please refer to the service definition document.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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