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Cogeco Peer 1 (UK) Limited
Microsoft Azure IaaS with Design and Build Services
Azure service provides instant computing infrastructure. Our Azure cloud experts enable customers to navigate and benefit from the many features and services that are native to Azure Cloud, helping connect Azure cloud to customers’ existing internal IT network to build true hybrid environments.
Features
- Access hyperscale capabilities of Azure
- Design and build services to architect the right Azure solution
- Ultra low latency FastFibre network with MS ExpressRoute connection
- 24x7 support backed by our FirstCall Promise
- 100% network uptime guarantee
- Janet network connection
Benefits
- Benefit from design, build and management services on Azure
- Deploy the best fit Azure build for your needs
- Reduce complexity and control your cloud costs
- rapid data transfer - Cogeco Peer 1 network and ExpressRoute
- Simple management of different groups of virtual machines
- Easily manage complex cloud environments
- Deploy complex environments in minutes
- Access scalability to flex your compute needs as required
Pricing
£12.00 per server per hour
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 9
Service ID
251655419114146
Contact
Service scope
| Service constraints | Please refer to the service definition document. |
| System requirements | Please refer to the service definition document. |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Please refer to the service definition document. |
| User can manage status and priority of support tickets | No |
| Phone support | Yes |
| Phone support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support | Web chat |
| Web chat support availability | 9 to 5 (UK time), Monday to Friday |
| Web chat support accessibility standard | None or don’t know |
| How the web chat support is accessible | Please refer to the service definition document. |
| Web chat accessibility testing | Please refer to the service definition document. |
| Onsite support | Onsite support |
| Support levels | 24/7 FirstCall response meaning you issue will be acted upon immediately. Customers can access technical account managers, Cloud Solution Engineers, Network Architects and Network Engineers. |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | Design services with Cloud Solution Engineers. Fully project managed build, provisioning and handover process. Ongoing support from Technical Account Manager |
| Service documentation | Yes |
| Documentation formats | |
| End-of-contract data extraction | Users may choose to migrate their data to an alternative solution. If this solution is provided by Cogeco Peer 1 we have migration services available to users. If this solution is not supplied by Cogeco Peer 1 this is the user's responsibility. |
| End-of-contract process | We work with the user to plan a decommissioning and ensure the user is aware of responsibilities to migrate data well in advance of the service ceasing. |
Using the service
| Web browser interface | Yes |
| Using the web interface | Please refer to the service definition document. |
| Web interface accessibility standard | None or don’t know |
| How the web interface is accessible | Please refer to the service definition document. |
| Web interface accessibility testing | Please refer to the service definition document. |
| API | Yes |
| What users can and can't do using the API | Please refer to the service definition document. |
| API automation tools | Other |
| Other API automation tools | Please refer to the service definition document. |
| API documentation | No |
| Command line interface | Yes |
| Command line interface compatibility | Other |
| Using the command line interface | Please refer to the service definition document. |
Scaling
| Scaling available | No |
| Independence of resources | As a global business we have well staffed, highly trained technical support teams able to handle any peaks in support queries. As a private cloud platform there is no risk of other users consuming resource. Our network has high capacity and multiple peering arrangements and redundancy to ensure rapid data transfer. |
| Usage notifications | Yes |
| Usage reporting | Other |
Analytics
| Infrastructure or application metrics | Yes |
| Metrics types | Other |
| Other metrics | Please refer to the service definition document. |
| Reporting types | Reports on request |
Resellers
| Supplier type | Reseller providing extra features and support |
| Organisation whose services are being resold | Please refer to the service definition document. |
Staff security
| Staff security clearance | Conforms to BS7858:2012 |
| Government security clearance | Up to Developed Vetting (DV) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | No |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | In-house |
| Protecting data at rest | Other |
| Other data at rest protection approach | Secure containers, racks or cages, assured by CESG-assured components |
| Data sanitisation process | Yes |
| Data sanitisation type | Deleted data can’t be directly accessed |
| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Backup and recovery
| Backup and recovery | Yes |
| What’s backed up | Please refer to the service definition document. |
| Backup controls | Please refer to the service definition document. |
| Datacentre setup | Single datacentre |
| Scheduling backups | Supplier controls the whole backup schedule |
| Backup recovery | Users contact the support team |
Data-in-transit protection
| Data protection between buyer and supplier networks |
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| Data protection within supplier network |
|
Availability and resilience
| Guaranteed availability | 100% network uptime SLA. 24/7/365 support. 1 hour hardware replacement SLA. Service credits for any downtime. |
| Approach to resilience | For Portsmouth data centre: N+1 power redundancy with 3x 2MW generators on site. Carrier neutral data centre with multiple, redundant 10Gbps connections. DR site in Croydon, UK and network of 16 data centres globally. |
| Outage reporting | Email alerts |
Identity and authentication
| User authentication |
|
| Access restrictions in management interfaces and support channels | Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet) |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
|
| Devices users manage the service through | Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet) |
Audit information for users
| Access to user activity audit information | Users contact the support team to get audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | Users contact the support team to get audit information |
| How long supplier audit data is stored for | User-defined |
| How long system logs are stored for | Between 6 months and 12 months |
Standards and certifications
| ISO/IEC 27001 certification | No |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | Yes |
| Who accredited the PCI DSS certification | Please refer to the service definition document. |
| PCI DSS accreditation date | Please refer to the service definition document. |
| What the PCI DSS doesn’t cover | Please refer to the service definition document. |
| Other security accreditations | Yes |
| Any other security accreditations | Please refer to the service definition document. |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance accreditation | Yes |
| Security governance standards | Other |
| Other security governance standards | Please refer to the service definition document. |
| Information security policies and processes | Cogeco Group cyber security policy. Cogeco Peer 1 acceptable use policy. PCI information security policy. Code of ethics for all staff sign up to. |
Operational security
| Configuration and change management standard | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Configuration and change management approach | Configuration standards are aligned to the centre for internet security (CIS) benchmarks. For configuration management our processes are managed through our service management tool and is aligned to ITIL best practice |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | Daily critical vulnerability and exposures (CVE) checks on reputable threat intelligent sources. Vulnerability management tool is used to assess potential threats to our environment. Patching is determined by level critcality and ranges from immediate to bi-annually |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | SIEM is used to monitor logs from critical infrastructure such as firewalls and domain controllers. IDS is used to monitor all work station environments. As incidents are identified investigations are carried out immediately and any remedial action is taken. |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach | CP1 has a defined security incident response plan which follows a triage, investigate, contain, report and re-mediate phases. Users report incidents through our service management tool or directly to Information Security Team. Summary reports are provided to impacted customers in the report phase. |
Secure development
| Approach to secure software development best practice | Conforms to a recognised standard, but self-assessed |
Separation between users
| Virtualisation technology used to keep applications and users sharing the same infrastructure apart | Yes |
| Who implements virtualisation | Third-party |
| Third-party virtualisation provider | Please refer to the service definition document. |
| How shared infrastructure is kept separate | Please refer to the service definition document. |
Energy efficiency
| Energy-efficient datacentres | No |
Pricing
| Price | £12.00 per server per hour |
| Discount for educational organisations | Yes |
| Free trial available | Yes |
| Description of free trial | Please refer to the service definition document. |
Documents
| Pricing document | View uploaded document |
| Skills Framework for the Information Age rate card | View uploaded document |
| Service definition document | View uploaded document |
| Terms and conditions document | View uploaded document |