Bytes Software Services

McAfee Web Protection

This service delivers web security from the cloud enabling security teams to gain the same benefits of advanced threat protection as on-premises appliances, but without the cost of hardware or the resources used to maintain it. It also provides flexible and secure connectivity to users. bsscloud

Features

  • Protects against zero-day and file less malware
  • Visibility into all web traffic, including HTTPS
  • Includes detailed reports by user or group
  • Over 4000 cloud application controls
  • Helps to protect your business against legal liability
  • Managed by McAfee ePO Cloud to provide a unified management
  • Replaces escalating on-premises equipment costs
  • Provides a predictable, seamlessly scalable subscription service
  • Emulation based behavioural analysis prevents zero day malware in milliseconds
  • Global, High-Performance Architecture Service benefits

Benefits

  • Using emulation technology, protection from zero-day and file less malware
  • Prevention of zero-day malware before it ever reaches a user
  • Eliminates blind spots through HTTPS decryption
  • Unparalleled management efficiency
  • Supports a secure connection for users wherever they are
  • Controls and protects social media
  • No hardware or software to install
  • Superior performance and reliability
  • Web-filtering support
  • Subscription-based services

Pricing

£16.51 to £108.62 per user per year

Service documents

G-Cloud 9

251513814092340

Bytes Software Services

Chris Swani

+44 (0) 7951 326815

chris.swani@bytes.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Constraints
Service constraints such as any planned downtime are detailed on http://trust.mcafee.com. Any specific constraints on hardware / software configurations can be advised on request or by a McAfee Partner.
System requirements Virtual Appliancerequired on the consumer’s side

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24x7x365 Support via Chat, Service Portal and Telephone (Incidents should be logged via the Portal and Telephone is recommended for business impacting severity 1 or 2 incidents.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Details on application
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Customers have the option to purchase Support Account Managed Enterprise Support upgrades (price on application) : Enterprise Support Premium Support upgrades option for customers that need regular remote Support Account Management and wish to have access to deep product expertise from the outset. • 1 Regional Support Account Manager • Direct access to certified Product Specialists with deep product expertise 24x7 • 10 named contacts in customer organisation and within the support geo (NA, LTAM, EMEA, APAC, JAPAN) that is purchased, can contact the Product Specialists • Enterprise Portal • Enterprise Response Charter • 2 Onsite Business Reviews per Year • Case Reviews and Escalation Management Resident Enterprise Support Premium Support upgrades option for customers that need dedicated onsite Support Account Management : • 1 Resident Enterprise Support Account Manager • Backed by Product Specialists with deep product expertise 24x7 • 20 named contacts in customer organisation and within the support geo (NA, LTAM, EMEA, APAC, JAPAN) that is purchased, can contact the Product Specialists . Enterprise Portal • Enterprise Response Charter • Onsite Business Reviews and customer review meetings participation at agreed frequency • Case Reviews and Escalation Management
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started For technical administrators there are user guides and product guides available. Through their partners McAfee can provide Professional Services to set up this service. Technical users are also supported through the McAfee Expert Centre: https://community.mcafee.com/community/business/expertcenter. End user training is the responsibility of the purchaser as the service is designed to be low impact / seamless to the Consumer.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction With our Hybrid service the on premises appliances are owned by the consumer / customer therefore at end of contract the data will be retained by the owner. For the SaaS capability no official off boarding procedure exits but following termination of access grants log data can be extracted by negotiation.
End-of-contract process At the end of contract the service is terminated, the exact terms are detailed in the McAfee standard Terms and Conditions.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Details on request
Accessibility testing Details on Request
API Yes
What users can and can't do using the API Multiple APIs are available to technical consumers. The web gateway has a published API as does the cloud service itself. The API is written mainly for the consumption and use of McAfee partners to provision accounts and or tenants on the service.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources The service is designed to ensure users are not affected and is an elastic cloud model featuring a Global Routing Manager to monitor and take action if a resource constraint is detected. The service will automatically redirect to another SPOC and Dynamically allocate new resource if required to provide the level of service required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Users and administrators can see the status of the service, points of presence, maintenance etc at https://trust.mcafee.com/ They are also provided on the management interface itself
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold McAfee

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Generally this is not applicable for this service. However, in the case of our hybrid service the reporting is provided on premises. For example users browsing data is available locally and these logs /reporting are stored locally thus they can be exported by administrators. The end user / consumer has no export capability.
Data export formats Other
Other data export formats Text Delimited
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The level of availability provided is 99.999%.
Approach to resilience Our solution is a recognised resilient solution using industry standard and leading best practice. It features global load balancing and a cloud proxy solution. More details available on request through the McAfee Partner.
Outage reporting Service details are provided on http://trust.mcAfee.com Service users can also be informed with email alerts via SNS (support notification service) and through RSS feeds.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Depends on the implementation, can be negotiated.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 SGS
ISO/IEC 27001 accreditation date Currently valid
What the ISO/IEC 27001 doesn’t cover See the following: http://www.sgs.com/en/certified-clients-andproducts/certified-client-directory for details on our certification as conducted on Intel Corporation - 5000 Headquarters Drive Plano TX 75024.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Details will be provided on application.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Details will be provided on application.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Details will be provided on application.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Details will be provided on application.
Incident management type Supplier-defined controls
Incident management approach Users can report incidents via the service portal: https://support.mcafee.com/ServicePortal Incidents will be reported via the Web Gateway Cloud Service: https://trust.mcafee.com/

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £16.51 to £108.62 per user per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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