Storage Made Easy

Enterprise File Fabric

Storage Made Easy (SME) provide a File Fabric for complete data management. Data on-cloud or on-premises can be viewed and managed from a single screen. Data is audited, encrypted, searchable and can be securely shared. The solution is focused on productivity, security of data and GDPR compliancy.

Features

  • Secure File Sharing with encryption password protection, stored in UK
  • Protocol Gateway supporting SFTP, FTP, WebDav, S3 , REST API
  • Single Sign On AD, SAML, LDAP integrating with existing systems
  • 60+ Storage Connectors for all major storage platforms
  • Deep Content Search Across All Platforms Including Unstructured Data
  • Multi Cloud Support Provides resilience and economy
  • Audit trail see who accessed data and what they did
  • Governance Set IT controls on data access and sharing
  • GEO location Tracking see where data is or from
  • Multi Device Support Access data securely from any device

Benefits

  • Safely and Securely Share Data
  • Collaboration tools help teams work together
  • Workflow Approval across data silos speeds up processing
  • Multi Cloud Support can protect from ransomeware attacks
  • Integration with Outlook and O365 improves effeciency
  • Multi Cloud Support enables lowest cost storage to be used
  • Protocol gateways prolong life of legacy systems
  • Governance, Audit, PII Search,Encryption delivers GDPR compliance
  • High speed file transfer saves time and money
  • Works well with Object Storage good for unstructured data

Pricing

£10 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

251427856082223

Storage Made Easy

Kim Syrett

02039358288

sales@storagemadeeasy.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints Planned maintenance does occur but a service windows is agreed in advance with customers.
System requirements
  • 4G+ RAM (more RAM is always better)
  • 4+ Cores (depending on the number of users)
  • 100 GB Hard Disk space

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support response times:
Support logged immediately.
Prioritized impact level :
First response times: Priority1 (1hr) Priority2 (4hr) Priority3 (24hr) Priority4 (5day)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard Support 09:00 - 17:00 (UK) - Support Portal and Email Telephone,

24/7, SLA's by request for Dedicated Service
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started New customers are assigned a Technical Account Manager who will provide advise and be the first point of contact for the first 60 days.

The Storage Made Easy technical team sets up the product, liaising with the TAM who in turn liaises directly with the customer .

Online training and user documentation are available both prior and post installation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Wiki
End-of-contract data extraction Typically we do not store client data simply meta data about the files stored this will be deleted when the appliance is deleted. The File Fabric supports multi cloud and facilitates easy data migration so users are easily able to migrate their data to the platform of their choice this would pertain even if we had provided the storage platform. Standard protocols are provided (FTP, SFTP, WebDav) to export data as required.
End-of-contract process Storage Made Easy enable a service instance, with described software clients, for the number of users procured in combination with on-demand data storage.

Prior to the end of the contract a user may choose to export their data using the Storage Made Easy protocol adaptors that support FTP/SFTP/WebDav. At the end of the contract the licence key would expire and the appliance would cease to function there is no charge. Our solution maintains the integrity of data so users are not locked in.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility All features and functionality are available through standard computer interfaces, keyboard, mouse, touch screen and by all laptop and mobile devices.

The interface provided is an administration console for IT Administrators and a web based file explorer for end users.

How these interfaces are presented and used, and how complex they are is dependent on the initial Administration setup.

There are controls that enable a simpler interface for users that require an easier assisted interface.
Accessibility testing None
API Yes
What users can and can't do using the API Users can use the Storage Made Easy secure REST API to interact with the service. The REST API is documented and users can interact with the API based on the permissions they have been given or inherited. Certain API calls require Admin permissions.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The look and feel of browser, desktop and mobile interfaces can be customised to match users branding. This can be performed to a high level of sophistication. The File Fabric support style sheets and different languages.

Storage Made Easy is required to submit applications to vendor App Stores and an additional charge may be required.

Scaling

Scaling
Independence of resources At an infrastructure level, In order to guarantee that users are not affected by the demands from other users, resource reservations and shares such as internet bandwidth shaping are used. In addition, the capacity planning team ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.
Analytics

Analytics

Analytics
Service usage metrics Yes
Metrics types File Stored
Bandwidth usage
Audit event Logs
GEO Location data
File location data
Reporting types
API access
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UK Cloud

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Physical access control, complies with SSAE-16 / ISAE 3402

Storage Made Easy can also be configured to implement strong encryption over and above what is encrypted at rest by the underlying storage.

The SME software implements strong AES-256 encryption using the Rijndael cipher, with Cipher Block Chaining (CBC).
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Using any of the provider protocol mechanisms, FPT/SFTP or WebDav.

Data can be simply dragged and dropped from one location to another, files can be securely moved by e-mail, we stress though the File Fabric makes no changes to data and data remains on the location of the users choice.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Files are exported in the same formats they were added.
  • Audit log files can be exported in .csv /excel format.
  • ODF files are available if added in this format
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats All file formats are supported and displayed 'as is'

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Storage Made Easy will make commercially reasonable efforts to make the File Fabric solution available with a Monthly Uptime Percentage (defined below) of at least 99.9%, excluding emergency and notified service windows.

Service Credits will be issued, where the fault is not within the customers control as follows:

Less than 99.95% but equal to or greater than 99.0% - 3% of monthly spend

Less than 99.0% but equal or greater than 95% - 5% of monthly spend

less than 95.0% - 10% of monthly spend
Approach to resilience This is available on request.
Outage reporting A Public DashBoard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Customers must raise a support request vial email or the support portal. User emails must belong to the customer domain and are validated as part of the support engagement process. Where there is doubt the SME support personnel will validate with a named customer technical contact.

Management interfaces are only available on the hosted service and only to nominated personnel and can be further protected by 2 factor authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach No single developer ‘owns’ a particular component or code, which is deliberate to ensure that code and components are peer reviewed.

We penetration test our software daily and received daily reports.

Any Security Issues, when identified, are triaged immediately and priority given is dependent on the threat level and impact assessment. If the threat level is deemed high then resolutions are prioritised immediately and where necessary customers informed.

Storage Made Easy is currently undertaking ISO-27001 accreditation.
Information security policies and processes T an infrastructure level Storage Made Easy works with UKCloud which has been independently assessed and certified against ISO20000, ISO27001 and ISO27018 by LRQA, a UKAS accredited audit body.

Storage Made Easy has a number of governance frameworks in place. These control the way in which Storage Made Easy operates and how cloud software and services are delivered to its customers.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach SME uses a third party application to track service and component changes. The change management workflow for JIRA has been designed based on ITIL recommendations. It follows a standardized process to deal with change requests, which in turn reduces follow up incidents and minimizes negative business impact.

The change review process encompasses:

• Web vulnerabilities
• Input/data validation / sanitisation
• Authentication / Authorization data flows
• Exception management
• Variable Analysis
• Unsafe and unmanaged code check
• Configuration check
• Threading analysis
• API validation / Undocumented public interfaces
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats are assessed through regular vulnerability testing, industry informed threat notifications, and through heuristic analysis of inbound data access patterns.

Storage Made Easy also hosts and runs a consumer service with a similar code base which is penetration tested daily, the results of which are also encompassed when understanding and dealing with threat assessments.

Patches are deployed as quickly as required, within an emergency service window if needed.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Storage Made Easy software keeps track of inbound requests and if these requests breach certain heuristic rules the software can automatically block such threats and inform administrators.
Incident management type Supplier-defined controls
Incident management approach Any Security Issues, when identified, are triaged immediately and priority given is dependent on the threat level and impact assessment.

If the threat level is deemed high then resolutions are prioritised immediately and where necessary customers immediately informed via an incident report.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £10 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Trial option available for 30 days includes testing of the functionality of the software and its features, includes support.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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