Recordsure Docs - Document Analytics and Artificial Intelligence

Recordsure Docs is a state-of-the art document analytics solution which enables the ingest, indexing and analysis of large text-based data sets, utilising Artificial Intelligence and Natural Language Processing (NLP), allowing records to be rapidly reviewed for remediation, compliance or customer/business insight purposes.


  • OCR to digitise all document types
  • Advanced document search
  • Ability to bookmark significant portions of documents for review
  • Ability to filter by configurable list of document attributes
  • Active learning of user actions for review automation
  • Automated AI case creation for review
  • View all documents through one portal
  • Digital filing cabinet


  • Improved compliance, for example risk assessment questioning
  • Increase efficiency by processing thousands of documents at once
  • Quickly search all documentation for key words and phrases
  • Only display relevant sections of documents
  • Reduce Document ID and keying errors
  • Unlock insights from data trapped in document repositories
  • Drive cost savings and support strategic decision making


£5000 per licence per month

Service documents


G-Cloud 11

Service ID

2 5 0 7 0 4 4 6 4 0 5 3 0 4 2



Jonathan Drechsler


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
For questions, 3 working days though SLA covering response times is subject to contract.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
We provide a technical account manager. Generally, we provide 2nd & 3rd level support but can provide 1st level support at extra cost. Costs defined in contract.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training and documentation is provided to buyers.
Service documentation
Documentation formats
End-of-contract data extraction
Recordsure would extract the data and supply to buyer in whatever format is requested.
End-of-contract process
Depends on contractual terms but normally contract ends with data extraction then secure deletion from Recordsure's servers.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Service interface
Customisation available
Description of customisation
The Recordsure AI system can be trained and customised in conversation with the buyer. An example of a possible customisation is automatic identification of document subject,


Independence of resources
Each individual buyer will be set up in their own environment so will not be affected by other users' demand.


Service usage metrics
Metrics types
Some service metrics are provided through MI reports. Other metrics may be provided on request from the buyer.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Documents uploaded by the buyer can be exported in their original format. Recordsure can export all other data on request from the buyer.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% availability for viewing of stored files. SLAs exist to cover availability and refund to buyer subject to contract.
Approach to resilience
Available on request. All software and infrastructure uses an N+1 availability model and all hardware is high availability.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • Username or password
  • Other
Other user authentication
Initial authentication is via secure authentication link sent via email to user.
Access restrictions in management interfaces and support channels
These are detailed in our ISO/27001 policies.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The whole of Recordsure is covered.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Fully ISO/27001 certified security policies and processes in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
These are detailed in our ISO/27001 policies.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
These are detailed in our ISO/27001 policies.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
These are detailed in our ISO/27001 policies.
Incident management type
Supplier-defined controls
Incident management approach
These are detailed in our ISO/27001 policies.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£5000 per licence per month
Discount for educational organisations
Free trial available

Service documents

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