OutSystems Ltd

OutSystems Platform

OutSystems is a rapid application development, low code platform that allows business analysts and developers to create, deploy and manage responsive web and native mobile applications (iOS and Android). The product is cloud based, scalable and able to address even the most complex data integration requirements.

Features

  • Rapid application development platform for mobile and web apps
  • Visual-Development integration of any external data, Existing System, Packages, Cloud
  • Build apps once, one-click deploy with responsive design
  • Design responsive UIs visually; model databases, APIs, workflows, BPM
  • Supports mobile capabilities like geolocation, camera, notifications, cross-app integration
  • Extend, include and reuse Java, C#, HTML5, JavaScript, and CSS3
  • Automated continuous integration and delivery; consistency, impact and dependency checking
  • Source and version control; continuous integration; configuration management
  • Creates non-proprietary Java, .NET, HTML5/CSS3/Javascript and native mobile applications
  • One-click build and deployment; release management; lifecycle governance

Benefits

  • Enables 5x faster delivery/5x greater development, Ultra-fast, low/no-code visual development
  • Greatly simplifies process of building apps incorporating many data sources
  • Streamlined deployment accelerates delivery from dev. to test to production
  • Visual models accelerate understanding, enabling easier maintenance and effective controls
  • Enables “no-compromises” delivery of great user experiences in mobile apps
  • Leverage existing IP/code to increase value and speed development
  • Complete lifecycle toolset facilitates change management, user feedback, versioning, etc
  • Enhances developer skills, enabling them to meet new challenges
  • No vendor lock-in
  • Security and governance built-in

Pricing

£54000 per licence

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 5 0 5 2 0 3 2 7 8 1 2 3 7 9

Contact

OutSystems Ltd

Colin Ferguson

+44 7793710132

colin.ferguson@outsystems.com

Service scope

Service constraints
For all constraints please review Support Terms:
https://success.outsystems.com/Support/Enterprise_Customers/OutSystems_Support/Support_Terms
System requirements
  • Hardware: Intel Dual-Core CPU; 4 GB Memory; 80 GB Disk
  • OS: Microsoft Windows Server 2008/2012 R2
  • Application Server: IIS latest versions
  • Database: MSSQL 2008/2012/2014, Oracle 11gR2/12c
  • Browser End User: IE10+, Edge, Firefox, Chrome, Safari
  • Native Mobile Device: IOS8+, Android 4.4+
  • Mobile Standard Web Browsers: iOS7+, Android 4.1+, Windows 8+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support covers 4 hours business hours response for Urgent issues through to 2 hour 24x7 on our Premium support
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
Enterprise (8x5, 8 hours per day within Business Hours, on Business Days) is included on the subscription prices.
Extended Support (24x7, 24 hours per day, 7 days per week) as optional for a cost.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Complete Online training available for free. https://www.outsystems.com/learn/paths/

Onsite training available for a cost.
https://www.outsystems.com/learn/classroom-training/

Documentation fully available online.
https://success.outsystems.com/Documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Using ETL tools, or
via open API.
End-of-contract process
Customer may renew the subscription for additional periods of 12 months, or detach the applications from the Platform on maintainable enterprise grade standard code.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Monitoring and Customer Self Service Scaling. Customer can receiver notifications of high usage to react accordingly. On premise/VPC customer can auto-scale.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Network
  • Other
Other metrics
All infrastructure metrics on request via Support
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
Databases
Backup controls
Automatically in OutSystems Cloud. Customer controlled in on-premise installation
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
OutSystems Cloud availability is 99.9% by SLA. Availability in 2016 was 99.99%. If availability is not met, individual conversations would take place.
Approach to resilience
Using the horizontal scalability service, OutSystems places additional front-ends in separate and isolated availability zones (but always in the organization-specified region). This has no performance impact on applications, since all availability zones in the same region are connected by special low-latency links. For the high availability configuration, an organization's production database instance has a “standby” replica in a different availability zone
Outage reporting
Email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Any custom IDP and authentication method can be applied
Access restrictions in management interfaces and support channels
Management Interface via authenticated users only (configurable by customer). Support Channel access only by pre-authorised users from customer.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type 1 (2016) and 2 (2017)
  • ISO 27001 in Q3 2017
  • ISO 22301 in Q3 2017
  • CSA STAR SAQ in Q3 2017
  • PCI DSS 3.2 SAQ March 2017

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
SOC 2
Information security policies and processes
Security Information Office is the responsible department for policies enforcement such as:
- Information Security Policy
- Operational Policy
- Acceptable User Policy
- Information Classification Policy
- Physical Security Policy
- Mobile Device and Remote Work Policy
- Third Parties Policy
- Incident Management & Response Policy
- Change Management
- Systems and Applications Development Policy
- Systems Hardening Policy
- Software Development Lifecycle Policy
- Data Privacy Policy
- Password Policy
- Bring Your Own Device Policy
- Mobile Device Policy
- Conduct Manual and Ethics Policy
- Access Control Policy
- Key Management Policy
- Remote Working Policy
- Risks Assessment Policy
- Business Continuity Policy

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configurations changes follow a formal approval process, with a predefined set of criteria that the approver must analyze and assess the risk before allowing the execution by a different OutSystems employee.
Change requests are duly recorded and compared against system activity during log review. Any unexpected change will trigger the Security Incident Management procedure.
All changes to the OutSystems PaaS normally fall into one of three categories: Standard, Normal and Emergency changes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
OutSystems runs regular internal and external vulnerability scans on sample OutSystems PaaS infrastructures. The provision and update of OutSystems PaaS environments is highly automated, resulting in standardized configurations. This level of standardization dismisses the needs for vulnerability scans specific to each infrastructure, as the results and conclusions are transferrable across OutSystems PaaS infrastructures.
OutSystems installs updates of the operating system and application server regularly, and within 30 days in the event of critical vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
OutSystems monitors 24/7 critical system health indicators: HTTP/S requests of Service Center and Users applications, persistently high CPU usage, Windows Services running state (including OutSystems and IIS services), available memory, and disk space. Any suspicious value triggers either self-healing mechanisms or an alarm to the OutSystems Technical Support team.
The OutSystems security monitoring team will use a combination of tools and administrative procedures to handle alarms and logs of the
OutSystems platform and underlying infrastructure
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Security Incident response policy sets out OutSystems’s high level requirements for the business recovery of OutSystems’s Enterprise aPaaS assets in the event of a system breach. Specific attention is paid to the storage, processing or transmission of customer data.
Defines the Incident Response statement for OutSystems Enterprise aPaaS business.
Applies to all data processing operations for OutSystems Enterprise aPaaS business.
Outsystems Support Portal is the interface where customers can report and follow the incidents

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Amazon Web Services (AWS)
How shared infrastructure is kept separate
With OutSystems Platform Enterprise Cloud, all environments are fully protected within a customers own Virtual Private Cloud (VPC). The Platform provides all the necessary isolation from the Internet and from other virtual networks inside the Amazon cloud.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Datacentre is provided by AWS

Pricing

Price
£54000 per licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial is possible on request for up to 30 days period at no charge.
Includes cloud infrastructure and license.
Doesn't include support.

Service documents

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