Gradian Systems Ltd

Symantec's Email Security Service

Email security service filters unwanted messages and protects your mailboxes from targeted attacks. The service has self-learning capabilities enriched with Symantec intelligence to deliver highly effective and accurate email security. Encryption and data loss prevention help you control sensitive data.

Features

  • Supports Microsoft Office 365 and Google Apps
  • Protection against spam, malware, phishing and targeted attacks
  • Email Security Service has Enforced TLS Encryption
  • 100% protection from Viruses as defined in the SLA
  • Granular policy-based Data Protection to control sensitive data
  • Dependable service from the cloud - 100% Availability SLA
  • Supported by email security experts, accessible 24/7

Benefits

  • Reduces complexity.
  • Increases employee productivity while reducing the risk of security breaches.
  • Enforce usage policies, reduce data loss and maintain regulatory compliance.
  • Enables rapid implementation, delivers predictable costs, reduces total cost ownership.
  • Ensures the highest quality of service delivery.
  • 24/7 access to a dedicated team of email security specialists.

Pricing

£9.42 per user

  • Free trial available

Service documents

G-Cloud 11

249941975830671

Gradian Systems Ltd

Neil Buckley

01276 534771

neil.buckley@gradian.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements The service does not require any specific system requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please see Gradian's Support Guide attached.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Please see Gradian's Support Guide attached.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
Service documentation Yes
Documentation formats Other
Other documentation formats PowerPoint
End-of-contract data extraction The reporting data can be exported in CSV format, no data will be held after end of contract.
End-of-contract process Symantec will stop processing SMTP email for the customer domain and reject all emails. The customer therefore needs to reconfigure their MX records to route traffic to an alternative source.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All detection is carried out in a cloud environment so there is no difference in service regardless of the endpoint being used.
Accessibility standards None or don’t know
Description of accessibility Administered through a web based management console, the console provides role based access controls. Permissions can be set as follows: - No access / Read only / read write access to service configurations - Access to reporting information - Access to specific domains - Access to specific services The console also supports 2 factor authentication to secure access. All changes to configuration are logged. The management console provides the ability for customers to configure and manage the service, access reports, and view data and statistics as part of the service.
Accessibility testing Unknown.
API No
Customisation available Yes
Description of customisation The administrator can customize email security policies (e.g. anti-spam, data protection), end user alerts and email disclaimers.

Scaling

Scaling
Independence of resources Email Security.cloud is a globally hosted and load balanced solution, operating across three datacenter clusters in EMEA. The service operates at 40% load during normal operations, meaning an entire datacenter could be lost without affecting service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Gradian can help provide reports on all features within the Portal. Should you require definitive and granular reports beyond 1st and 2nd line capability, Symantec have a dedicated Reporting Team who can help as part of the service
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Symantec's

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Data at rest is stored in the Amazon cloud.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via a report through the console or email/email attachment. Dependant on add ons they may also do so through an api.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability The Platform is available on a twenty-four (24) hours/day by seven (7) days/week basis and is monitored for availability and service capacity.
Approach to resilience Buyers are provided with their own instance of the Email Security Services, Redundant data center clusters to balance availability in the event of outage.
Outage reporting Scheduled maintenance and emergency outages reported to customer by Symantec.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Must be logged into the web app to access these features, and have the appropriate user-role in the Platform.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register
ISO/IEC 27001 accreditation date 23/05/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Data centers SOC 2 type 2 reports
  • ISO27001 compliant

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach All staff are required to read and comply with our security policies. Staff are trained in line with our security practices. Our Chief Security Officer reports directly to Symantec's General Counsel. Our policies and processes include, but are not limited to, security, incident response, business continuity, secure software development and supply chain risk management. External versions of a number of our policies are available here: https://www.symantec.com/about/customer-trust-portal
Information security policies and processes We have an ISMS committee who are responsible for day to day management of the ISMS system. That committee is headed by a senior manager who is responsible for compliance and customer assurance. That committee reports to a governance committee responsible for all applicable standards compliance, which then reports to the business owner of the service.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We follow a multi-stage process. Our DevOps process drives change management, including the development cycle, testing, quality assurance and staging, prior to deployment into production deployment
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9.42 per user
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial available on request.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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