Website, Mobile and Content Management System (CMS) and Services
From the Enterprise Class functionality and power of Sitecore; to the efficiencies, cost effectiveness of Open Source CMS platforms of Drupal, Magento and Umbraco. With a user centered design approach, GDS Digital by Default and channel shift; our creative and innovative team will help shape your digital strategy.
Features
- Enterprise CMS Sitecore Gold Partner
- Open Source CMS Drupal 7 - 8, Magento and Umbraco
- Artificial Intelligence (AI), Chatbots, Voice Assistants
- Accessibility testing and development, QA and Test Consultancy
- Mobile Development (iOS / Android / Xamarin)
- Front End Development, Open Source Intranet Development
- Agile and waterfall methods of project management
- Experienced government digital partner
Benefits
- A clear understanding of the functionality to be developed
- Detailed plan of when the site will go live
- Assurance that your project will be delivered on time
- Rigorous resting will ensure you site is accessible across devices
- Maximise engagement with UX and design consultancy throughout
- Experienced in GDS design principles, Digital by Default
- Informed Information Architecture (IA)/ site structure
- Channel shift to ensure citizens fast access to information/ services
- Digital transformation to enhance and support more traditional methods
- Stakeholder management to ensure seamless project delivery
Pricing
£300 to £1,200 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
2 4 9 6 0 5 0 3 7 7 6 6 8 6 9
Contact
Capita Business Services Limited
Capita Business Services Ltd
Telephone: 08702407341
Email: engagewithus@capita.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Maintenance as required, inline with security updates and software patches
- System requirements
- Appropriate Software Licensing based on CMS requirements
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- P1 within 30 minutes P2 within 1 hour P3 and P4 within 90 minutes
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Standard, Bronze, Silver, Gold and Platinum Orange Bus have designed and shaped a range of bespoke support packages to help ensure that the correct service level is presented to match with your business needs. The varying package levels are made up from a bundle of service options selected to cater to the more front facing high-ended business critical systems, whilst also provisioning for the smaller background non-critical services. ITIL Support Desk and Client Lead for any non technical related issues. Costs are calculated based on support needs.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We can provide onsite personal training, training online via a webinar and provide user manual and training materials. The team will deliver onsite training to the core project team and users of the system, covering the main features of the platform, how to administer the platform and how to work with workflows and other features. For content based platforms, we will provide editorial sessions to focus on content entry, designed for marketing / content teams.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- An appropriate end of contract plan will be agreed subject to any charges for services that are deemed out of scope.
- End-of-contract process
- A Statement of Work will detail what is 'in' and 'out' of scope of the contract. Termination notice as per the contractual terms will start the end of the contract process. An appropriate end of contract plan will be agreed subject to any charges for services that are deemed out of scope.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- N/a
- Service interface
- Yes
- Description of service interface
- CMS Administration via a web browser
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Voice-over / screen reader software on desktop and mobile applications
- API
- Yes
- What users can and can't do using the API
- API availability can be enabled as per clients individual requirements for example, integration with 3rd party applications such as marketing automation, external database feeds and CRM systems.
- API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Each CMS is fully customisable to meet the needs of the project / business. Customisation is designed by working with the team, we can train your staff to customise themselves or we can deliver a managed service and deliver all customisations in-house.
Scaling
- Independence of resources
- Auto-scaling via hosting on Azure or AWS removes the risk of service degradation
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide analytics via google tag manager and any other 3rd party tools that are required to deliver the required metrics
- Reporting types
- API access
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Sitecore, Microsoft, Durpal (Acquia), Magento and Umbraco, AWS and Azure
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
- Data is encrypted at rest in the AWS and Azure hosting environment using a combination of AWZ/Azure and if required 3rd party tools.
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Customers or Supplier can export data using the CMS administration tool
- Data export formats
- Other
- Other data export formats
- Using the CMS administration tool
- Data import formats
- Other
- Other data import formats
- Using the cms administration tool
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Supplier will maintain a consistent uptime percentage of at least 99.95%. This figure excludes time required for upgrades, patches, security fixes or maintenance windows pre-agreed with The Client, or where the operating system or application requires rebooting or excessive restart time during such maintenance. A service credit agreement is discussed with the individual client. A service credit agreement is discussed with the individual client.
- Approach to resilience
- Resilience is provided via multi-availability zones, self-healing and auto-scaling solutions and through Infrastructure as Code. We also provide optional cross region disaster recovery solutions. Supplier hosting solutions use advanced resilience features such as load balancing, replication and clustering as an integral part of all systems required to be highly available. Supplier proactive monitoring systems not only provide alerts any events a system is currently experiencing, but also provide usage data that Supplier can employ to model service usage and predict growth points where additional resources need to be applied.
- Outage reporting
- We use multiple monitoring tools with integrations in to on call systems as well as proactive, self healing and monitoring solutions. All system components (physical and logical) are monitored on an ongoing basis to ensure they are operating within defined parameters with the intention of allowing proactive action to take place before events become service affecting. Availability monitoring is in place from multiple geographically diverse locations, providing immediate notification of any site availability issues. Our monitoring also provides trend analysis to predict future growth patterns and inform scalability decisions. Alert levels are reviewed on an ongoing basis to ensure we have a complete and accurate picture of system health.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User roles, privileges, security groups.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BAB
- ISO/IEC 27001 accreditation date
- 22/09/2016
- What the ISO/IEC 27001 doesn’t cover
- All systems that are not managed by Orange Bus a trading name of Capita Business Services Limited
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Orange Bus a Trading Name of Capita Business Services Limited (CBSL) follow the CBSL cyber and information policy and standards. We have a divisional team the provides gap analysis and upward reporting of exceptions to the standards. We can provide a cyber and information policy on request.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Infrastructure as Code practices are in place to enable traceability, auditing and change control. Additionally, Config Rule sets are in place to ensure compliance with defined configuration standards. Lastly, Change Control Board is in place to enable visibility, peer review and governance around change.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We employ internal processes using vendor and third party security tools which allow us to scan code and infrastructure internally as well as externally to identify and assess any potential vulnerabilities. As well as regular patching, we action high severity vulnerabilities as soon as we receive notification from vendor regarding security vulnerabilities.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We review all applications against OWASP tool for vulnerabilities. We also provide manual and automated review of infrastructure monitoring for both AWS and Azure hosted estates. We respond to incidents based on severity and inline with SLA's.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Users report incidents via the ITIL service desk who triage cases and assign to appropriate teams, making use of SOP where available. Incident reports are provided via service desk and project management office on request. Standard process can be adapted to meet the needs of the client.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Other
- Other public sector networks
- Any public sector network given security clearance / API availability
Pricing
- Price
- £300 to £1,200 a person a day
- Discount for educational organisations
- No
- Free trial available
- No