Stream UK

CloudPay

CloudPay is fully integrated with Stripe, one of the world’s leading payment processing platforms, CloudPay allows rights-holders to control and manage their subscribers within a user-friendly ecosystem.

And of course, every implementation of Cloud Pay comes backed by full documentation, implementation assistance and StreamAMG’s signature post-launch support.

Features

  • Be in control by setting up new packages
  • Create discount codes whenever you like
  • Create gifts for subscribers
  • Geo-block payments
  • View customer histories
  • Advanced analytics
  • Fully integrated with Stripe - leading payment processing platform
  • Rights control - control and manage your subscribers

Benefits

  • Flexibility to add and amend packages as you wish
  • Fine-tune your strategy using clear insights from detailed analytics
  • Easy to use and user-friendly ecosystem
  • Supports modern payments and currencies, including PayPal
  • Comprehensive range of paywall settings
  • Mobile-responsive interface for customer and subscription management

Pricing

£350 per licence per month

Service documents

G-Cloud 11

249482752506514

Stream UK

Tom Harris

020 7419 2842

tenders@streamamg.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints.
System requirements None

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times StreamAMG's support response time depends on severity and on our Bronze, Silver or Gold (weekend support) support options. We aim to respond to questions with 30 minutes of submission during weekdays 9am to 5pm. Outside of this, we would respond to questions within 30 minutes of the start of the next working day.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Screen reader support: it is accessible via screen readers Keyboard navigation: Every component can be accessed using a keyboard without requiring a mouse or trackpad. Colour contrast: all text is clearly visible when using colour with enough contrast.
Onsite support Yes, at extra cost
Support levels Support Levels: Bronze - £100 per month - via email/support desk weekdays 9-5pm. Silver - £250 per month - via telephone and email/support desk weekdays 9-5pm. Gold - £800 per month - via telephone and email/support desk all week 24/7.

(All support levels in include a technical account manager and support via a cloud support engineer.)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started StreamAMG provides a range of resources to help users get started with our services. We provide onsite training, online training and user documentation to help users start using our services.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Users can download their data via the service interface, or request a mass download from StreamAMG's client services team.
End-of-contract process Deletion of data is included within the contract. Export of data requires an additional charge (£750 per day).

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We have a carefully designed mobile interface that allows you to access all features that are available on desktop.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We test our products with assistive technologies to meet the required standards.
API Yes
What users can and can't do using the API Users cannot set up the service through the API and they cannot make changes through the API. There are no limitations to how users can set up or make changes through the API.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation We can customise CloudPay's API in order to allow users access in exactly the way you want. The paywall settings can be customised from 30-second previews advertising subscription-based content, to one-off live streams, requiring content access fee.

All other features can be reviewed for customisation on request and at additional cost i.e. show a buyer's branding, such as logo or brand colours across interfaces.

Scaling

Scaling
Independence of resources We have auto-scaling parameters set up within our Amazon Web Services (AWS) infrastructure and regularly conduct Load Reviews. Therefore, StreamAMG can efficiently manage increased demand by other users.

AWS continuously monitors service usage and maintains a capacity planning model to assess infrastructure usage and demands frequently.

Analytics

Analytics
Service usage metrics Yes
Metrics types The users can view detailed analytics such as:

- Total revenue
- Total gross
- Total subscriptions
- Current active subscriptions
- Failed renewals
- Gross refunds
- Cancellations
- Total churn
- Transaction logs for subscription plans
- Email logs
- Renewals logs
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via the user interface.
Data export formats CSV
Data import formats Other
Other data import formats None

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our standard SLA is 99.97%. Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.
Approach to resilience Available on request
Outage reporting Our service reports any outages via a public dashboard and email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication StreamAMG controls access via unique user ID/password authentication. No actions are permissible without authentication.
Access restrictions in management interfaces and support channels For management interfaces there is per user restriction. There are no restriction on support channels.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Amazon Web Services (AWS)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our information security policies are the responsibility of our CTO.

We have ISO 9001 certification for ‘Webcasting and Associated Services’ since 19th August 2003.

StreamAMG has gained Cyber Essentials certification.

Policies are reviewed on an annual basis, or as needed, to ensure that the policy remains aligned with changes to relevant laws, contractually obligations and best practice.
Information security policies and processes StreamAMG's security policies and operating procedures are fully compliant with regional and EU legislation and industry best practice.

We have Cyber Essentials certification. This certification tests data and application sensitivity and risk including the provision of suitable application firewalls, patch management, antivirus and antimalware tools.

All our employees are familiarised with StreamAMG's security policies.

In the event that a security incident occurs, we would immediately inform the CIO, CTO and Support teams. We have an incident management system in place.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management is via written request and response.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We undergo penetration testing on an annual basis. Patches are deployed within one working day. Information comes from a variety of sources, but we contract with a third party for DDOS protection.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach StreamAMG has implemented a global quality control on the entire system. We have three layers of monitoring, based on: - Nagios; - CopperEgg; and - our own proprietary AudioMon. This three-tiered approach gives 99.99% precision of the monitoring system and excellent reliability. We guarantee the availability, security, resilience and reliability of the solution and all its functionalities 24/7.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach StreamAMG has an efficient incident management system and process in place for existing clients to ensure the logging and follow-up of each problem. We have pre-defined processes for common events. All incidents are tracked within our Atlassian and HelpScout desks. Incident reports are provided within 8 working hours. We send a full incident report to the client, which serves as an official record of the incident and all subsequent activity related to the incident is recorded in this document.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £350 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full access to all software for one month
Link to free trial Www.streamamg.com

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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