LiquidOffice: electronic forms & business process management (BPM)
Fully web-based, LiquidOffice is a business process management (BPM) solution for creating, deploying and automatically managing the routing, tracking and approval processes for electronic forms. It encompasses the entire business process management life-cycle, from process design and workflow simulation to deployment and optimisation.
- Form Designer: Easily design intelligent web forms with WYSIWYG tools.
- Process Studio: Compose, manage and modify workflows and publish.
- Business Rules: Re-usable business rules for your forms and processes.
- Management Console: Monitor what’s happening and take action when required.
- Web Desktop: Access, complete and approve forms, review tasks lists.
- Hybrid: TeleForm integration provides support for paper and web forms.
- Auditing: Create an audit log of user and administrator activities.
- Electronic Signatures: Add an e-signature when a user takes action.
- Mobile: Access LiquidOffice from any browser, OS or mobile device.
- Easily create and publish forms to capture data and documents.
- Route form for review and approval and eliminate paper handling.
- Monitor status and analyse activities, remove bottlenecks, and improve control.
- Further enhance LiquidOffice with custom scripting.
- Extend LiquidOffice via SDK and SOAP API.
- Reduce paper and migrate to electronic/web collection of information.
- Enhance customer service with interactive eForms & efficient processing.
- Effective and accurate information collection with eForms.
- Process automation – fewer manual processes, reduced costs.
- Minimise compliance concerns with accurate data collection and exchange.
£36425 per licence
2 4 9 2 2 0 1 2 9 2 0 0 5 5 8
ePartner Consulting Ltd
03300 100 000
|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
In accordance with our SLA, we respond within four hours. In reality though, requests for support are responded to within minutes of the initial notification (via eMail or telephone).
We do not offer technical support at weekends.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Through our website.|
|Web chat accessibility testing||N/A|
|Onsite support||Yes, at extra cost|
As part of the agreement, you will have access to our Platinum level of support and maintenance. This includes:
- Unlimited telephone and eMail technical support for the duration of the framework.
- Priority on-site engineer visits (additional charges apply).
- Priority booking for scheduled training (additional charges apply).
- Maintenance releases for your software.
- Version upgrades included on selected software products.
- Remote access problem diagnosis and resolution (remote access required).
- Remote server maintenance (remote access required).
- Mirror system stored at our Head Office for testing and backup.
In accordance with our SLA, we respond to support requests within four hours. In reality, requests for support are responded to within minutes of initial notification. Our office hours in England are 09:00 – 17:30 GMT/BST Monday to Friday. We do not offer technical support at weekends or bank holidays.
The cost of technical support and maintenance is included FOC.
In all scenarios, the client will have a single point of contact assigned to their account.
|Support available to third parties||Yes|
Onboarding and offboarding
We provide comprehensive user training, user manuals and technical support.
Our training courses aim to transfer to students the skills needed to implement and administer LiquidOffice through lecture and hands-on exercises. In these courses, students will learn how to design electronic forms, apply data validations, set-up exports/eMail alerts as well as route the form for review and approval.
Our user manual offers a step-by-step guide to working with LiquidOffice including how to create eForms in the Form Designer, model your workflows in the Process Studio and manage processes in the management console. The manual also covers the Web Desktop and Portal.
As part of the agreement, you will have access to our Platinum level of support and maintenance. This includes: maintenance releases, version upgrades, remote access problem diagnosis and resolution, remote server maintenance and a mirror system stored at our main office for testing and backup. In accordance with our SLA, we respond to support requests within four hours. In reality, requests for support are responded to within minutes of initial notification. The cost of technical support and maintenance is included FOC.
|End-of-contract data extraction||If part of the contract, we will provide data to the client in an agreed format.|
The LiquidOffice software and technical support and maintenance is included as part of the contract.
Training courses, development and consultancy are an additional cost. Please refer to our SFIA Rate Card.
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||No differences exist|
|Description of service interface||Web-based UI. LiquidOffice eliminates the need for programming by using graphical, point-and-click form builders, drag-and-drop features and pre-built integrations to quickly build templated forms, workflows, business rules and data connections that can be reused.|
|Accessibility standards||None or don’t know|
|Description of accessibility||LiquidOffice puts citizen developers, and those closest to business issues, in a position to create solutions, and allows them to adapt and change these solutions over time.|
|What users can and can't do using the API||
The OpenText LiquidOffice SDK helps ensure that you gain the maximum benefit from LO and your existing
Customers can develop an application that communicates with LiquidOffice using a SOAP API. This is referred to as a SOAP Client.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
LiquidOffice users can add custom script and advanced processing rules to their forms. They can also create reusable tasks for use in the Process Studio and build custom sensors for use in Business Activity Monitoring as Key Performance Indicators (KPI).
|Independence of resources||Additional infrastructure can be deployed as needed.|
|Service usage metrics||Yes|
LiquidOffice includes management, monitoring, and analytics
features that provide visibility into process data to help you
understand key performance information in real time. You can
identify bottlenecks, audit usage, analyse process data and handle
exceptions, allowing managers to make real-time improvements
that drive your business
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||OpenText|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||
We support a wide variety of industry standard export formats, including:
Comma Separated Values (CSV), Extensible Mark-up Language (XML), Microsoft Excel and Access, SPSS .SAV files, ODBC for Microsoft SQL, Oracle, MySQL etc.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
|Guaranteed availability||We have the flexibility to provide a SLA to meet our clients specific needs.|
|Approach to resilience||There is a mirror of data between two locations. Further information available upon request.|
|Outage reporting||Outages are reported via eMail alerts and our service desk.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access to all systems are at least password protected (with password policies applied). Back-end access is restricted to known IPs and secure VPN connections.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||We have defined procedures in place, constantly reviewed and audited.|
|Information security policies and processes||We have defined procedures in place, constantly reviewed and audited. Our quality management system is ISO9001: 2015 certified.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||We have internally defined procedures in place, continually reviewed and audited.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||We employ skilled professionals who monitor a variety of resources and are skilled and command resources to deploy patches as quickly and flexibly as any given risk demands.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||We have round the clock monitoring both internally and from 3rd parties. We are notified of issues immediately and can respond as quickly as the issue demands.|
|Incident management type||Supplier-defined controls|
|Incident management approach||We have a service desk, that is accessible via phone or eMail. We pride ourselves on a quick and flexible response and ensure our customers get a better than expected service.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£36425 per licence|
|Discount for educational organisations||No|
|Free trial available||No|