ePartner Consulting Ltd

LiquidOffice: electronic forms & business process management (BPM)

Fully web-based, LiquidOffice is a business process management (BPM) solution for creating, deploying and automatically managing the routing, tracking and approval processes for electronic forms. It encompasses the entire business process management life-cycle, from process design and workflow simulation to deployment and optimisation.

Features

  • Form Designer: Easily design intelligent web forms with WYSIWYG tools.
  • Process Studio: Compose, manage and modify workflows and publish.
  • Business Rules: Re-usable business rules for your forms and processes.
  • Management Console: Monitor what’s happening and take action when required.
  • Web Desktop: Access, complete and approve forms, review tasks lists.
  • Hybrid: TeleForm integration provides support for paper and web forms.
  • Auditing: Create an audit log of user and administrator activities.
  • Electronic Signatures: Add an e-signature when a user takes action.
  • Mobile: Access LiquidOffice from any browser, OS or mobile device.

Benefits

  • Easily create and publish forms to capture data and documents.
  • Route form for review and approval and eliminate paper handling.
  • Monitor status and analyse activities, remove bottlenecks, and improve control.
  • Further enhance LiquidOffice with custom scripting.
  • Extend LiquidOffice via SDK and SOAP API.
  • Reduce paper and migrate to electronic/web collection of information.
  • Enhance customer service with interactive eForms & efficient processing.
  • Effective and accurate information collection with eForms.
  • Process automation – fewer manual processes, reduced costs.
  • Minimise compliance concerns with accurate data collection and exchange.

Pricing

£36425 per licence

Service documents

G-Cloud 11

249220129200558

ePartner Consulting Ltd

Richard Adams

03300 100 000

richard@epc.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements
  • LiquidOffice is hosted in the cloud
  • No client software or plug-ins required by end-users
  • All browsers are supported, including mobile/tablet devices

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times In accordance with our SLA, we respond within four hours. In reality though, requests for support are responded to within minutes of the initial notification (via eMail or telephone).

We do not offer technical support at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through our website.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels As part of the agreement, you will have access to our Platinum level of support and maintenance. This includes:

- Unlimited telephone and eMail technical support for the duration of the framework.
- Priority on-site engineer visits (additional charges apply).
- Priority booking for scheduled training (additional charges apply).
- Maintenance releases for your software.
- Version upgrades included on selected software products.
- Remote access problem diagnosis and resolution (remote access required).
- Remote server maintenance (remote access required).
- Mirror system stored at our Head Office for testing and backup.

In accordance with our SLA, we respond to support requests within four hours. In reality, requests for support are responded to within minutes of initial notification. Our office hours in England are 09:00 – 17:30 GMT/BST Monday to Friday. We do not offer technical support at weekends or bank holidays.

The cost of technical support and maintenance is included FOC.

In all scenarios, the client will have a single point of contact assigned to their account.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive user training, user manuals and technical support.
Training courses
Our training courses aim to transfer to students the skills needed to implement and administer LiquidOffice through lecture and hands-on exercises. In these courses, students will learn how to design electronic forms, apply data validations, set-up exports/eMail alerts as well as route the form for review and approval.
User manuals
Our user manual offers a step-by-step guide to working with LiquidOffice including how to create eForms in the Form Designer, model your workflows in the Process Studio and manage processes in the management console. The manual also covers the Web Desktop and Portal.
Technical support
As part of the agreement, you will have access to our Platinum level of support and maintenance. This includes: maintenance releases, version upgrades, remote access problem diagnosis and resolution, remote server maintenance and a mirror system stored at our main office for testing and backup. In accordance with our SLA, we respond to support requests within four hours. In reality, requests for support are responded to within minutes of initial notification. The cost of technical support and maintenance is included FOC.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction If part of the contract, we will provide data to the client in an agreed format.
End-of-contract process The LiquidOffice software and technical support and maintenance is included as part of the contract.

Training courses, development and consultancy are an additional cost. Please refer to our SFIA Rate Card.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No differences exist
Accessibility standards None or don’t know
Description of accessibility LiquidOffice puts citizen developers, and those closest to business issues, in a position to create solutions, and allows them to adapt and change these solutions over time.
Accessibility testing None.
API Yes
What users can and can't do using the API The OpenText LiquidOffice SDK helps ensure that you gain the maximum benefit from LO and your existing
enterprise applications. LiquidOffice APIs use Java, JavaScript, JavaServerPages (JSP), XML and SOAP technologies to develop connectivity between LO and other business applications. The LiquidOffice SOAP API enables companies to exchange information or share parts of the LO system with other applications, including applications that are built on the Microsoft .NET platform.

Customers can develop an application that communicates with LiquidOffice using a SOAP API. This is referred to as a SOAP Client.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The LiquidOffice APIs constitute a development environment based entirely upon open standards - enabling the transparent sharing of data and documents in addition to the interoperation of applications and back-end systems. The LiquidOffice APIs utilise Java, JavaScript, Java Server PagesTM (JSP) technology, XML (as the interchange language), SOAP, and other open-standard technologies as a way of developing connectivity between LiquidOffice and a company’s business applications including applications that are built on the Microsoft .NET platform. LiquidOffice was build from the ground up to leverage and comply with open standards such as PDF, HTML, and XML.
LiquidOffice users can add custom script and advanced processing rules to their forms. They can also create reusable tasks for use in the Process Studio and build custom sensors for use in Business Activity Monitoring as Key Performance Indicators (KPI).
Users customising LiquidOffice should have a basic understanding of scripting languages, JavaScript, and programming concepts.

Scaling

Scaling
Independence of resources Additional infrastructure can be deployed as needed.

Analytics

Analytics
Service usage metrics Yes
Metrics types LiquidOffice includes management, monitoring, and analytics
features that provide visibility into process data to help you
understand key performance information in real time. You can
identify bottlenecks, audit usage, analyse process data and handle
exceptions, allowing managers to make real-time improvements
that drive your business
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold OpenText

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach We support a wide variety of industry standard export formats, including:
Comma Separated Values (CSV), Extensible Mark-up Language (XML), Microsoft Excel and Access, SPSS .SAV files, ODBC for Microsoft SQL, Oracle, MySQL etc.
Data export formats
  • CSV
  • Other
Other data export formats
  • Extensible Mark-up Language (XML)
  • Microsoft Excel
  • Microsoft Access
  • SPSS .SAV files
  • ODBC for Microsoft SQL
  • Oracle
  • MySQL
Data import formats
  • CSV
  • Other
Other data import formats
  • Extensible Mark-up Language (XML)
  • Microsoft Excel
  • Microsoft Access
  • SPSS .SAV files
  • ODBC for Microsoft SQL
  • Oracle
  • MySQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We have the flexibility to provide a SLA to meet our clients specific needs.
Approach to resilience There is a mirror of data between two locations. Further information available upon request.
Outage reporting Outages are reported via eMail alerts and our service desk.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access to all systems are at least password protected (with password policies applied). Back-end access is restricted to known IPs and secure VPN connections.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have defined procedures in place, constantly reviewed and audited.
Information security policies and processes We have defined procedures in place, constantly reviewed and audited. Our quality management system is ISO9001: 2015 certified.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have internally defined procedures in place, continually reviewed and audited.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We employ skilled professionals who monitor a variety of resources and are skilled and command resources to deploy patches as quickly and flexibly as any given risk demands.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have round the clock monitoring both internally and from 3rd parties. We are notified of issues immediately and can respond as quickly as the issue demands.
Incident management type Supplier-defined controls
Incident management approach We have a service desk, that is accessible via phone or eMail. We pride ourselves on a quick and flexible response and ensure our customers get a better than expected service.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £36425 per licence
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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