Dell Corporation Limited

Dell Boomi Integration Platform as a Service

Application Integration
Cloud Integration
API Management
API Integration
Integration Platform
Cloud first
iPaaS architecture
Cloud EDI
NetSuite EDI Integration
NetSuite EDI
Cloud MDM
Cloud Master Data Management
Low-code application development
Cloud Workflow Automation


  • Application & Data Integration
  • Master Data Hub
  • B2B EDI Management
  • API Design & Management
  • Workflow Automation and Application Development


  • Integrate any endpoint combination of applications
  • Synchronize and enrich trusted data across your enterprise
  • Achieve interoperability between your internal system and trading partners.
  • Modernise and expose underlying APIs to deliver real time interactions
  • Automate workflows onany channel, device or platform with low coding
  • Provides true ease of use & faster time to value
  • Lower TCO -no hardware, software or maintanance costs
  • Enterprise grade solution with Global reach
  • Business agility achieved through modern integration approach to digital-transformation
  • Single-platform to move, manage and govern data across the enterprise


£374 per unit per month

Service documents

G-Cloud 10


Dell Corporation Limited

Paul Armour

07540 141331

Service scope

Service scope
Service constraints The Dell Boomi platform is designed for and has been tested at a minimum screen resolution of 1366 x 768. Platform applications should function and display properly at this resolution and at higher resolutions.
All browsers must have JavaScript and cookies enabled.
Dell Boomi supports TLS version 1.1 and TLS version 1.2 in the supported browsers. SSL version 3.0 has been disabled due to the Poodle vulnerability.
System requirements
  • The Dell Boomi platform supports Microsoft Edge, Microsoft Internet Explorer,
  • Mozilla Firefox, Google Chrome, and Apple Safari.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times You may open any level of support case by phone. And you may use Live Chat to discuss general issues related to the integration platform. But Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down). If we find that an issue is not Severity 1, we will handle it according the level of support purchased which is from 4 hours to 2 business days. There is no guaranteed response time for support cases submitted via email.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is initated through the Dell Boomi client portal. It's a simple case of selecting the support tab.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels To accommodate your application integration and data management needs, Dell Boomi provides three levels of support: Standard, Premier, and Premier Plus.
• Standard—Standard support is included at no charge with all Dell Boomi subscriptions.
• Premier—Premier support is available for Professional, Enterprise or Enterprise Plus edition customers. The cost of Premier support is 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades.
• Premier Plus—Premier Plus support is available only to Enterprise and Enterprise Plus edition customers. The cost of Premier Plus support is 35% of the total annual subscription price ($25,000 annual minimum).
Predictive Assistance
With our Predictive Assistance technology we can see the overall health of our entire customer population, and whether an individual customer—like you—is having an issue that we can help resolve. It’s all part of how we help Dell Boomi customers increase their ROI from our platform.
You will be assigned a Customer Success Manager.
Customer Account Reviews
We offer you an annual technical account, conducted via web conference. These reviews are an excellent opportunity to increase your understanding of the Boomi platform and explore ways in which Boomi can further support your business.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Compliementary online training is provided to Boomi clients.
In addition, our professional services offer a 5-day JumpStart program which takes a hybrid approach to training and consulting. One of our highly skilled integration experts will travel to your facility and work hand-in-hand with a team of your IT and integration specialists. After your team is trained on our platform, they will be guided through a pilot project of your choice that fits your unique business objectives. Included in the 5-day program is a 3-day Integration Developer I training session, which enables your team to become Boomi Integration Developer Level 1 Certified.
JumpStart packages are by far our most popular consulting engagements. Your team gains invaluable experience by building the foundation of an integration process that fits your business objectives while receiving hands-on training and assistance.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The Intagration Platform as a Service doesn't hold any of our clients "data" - the platform allows you to inetgarte your data with your sytems. Any integartions that you create within the platform can be downloaded from the protal and saved on a local drive or storage system.
End-of-contract process At the end of the contract the integration platform will no longer contine to be accessable to the customer. No action is required to be undertaken by the customer.

Using the service

Using the service
Web browser interface Yes
Using the web interface From the Dell Boomi platform at, the following Dell Boomi applications are available:
AtomSphere — enables application integration for anything, anytime, anywhere.
Master Data Hub — enables you to keep the data representing the “nouns” of your company’s business clean, accurate and consistent.
API Management —  enables you to create, publish and centrally manage APIs on-premise or in the cloud.
Flow —  provides a low-code development platform to create customer journeys and automate simple and sophisticated workflows to efficiently drive your business.
The following are common elements across the platform:
Accounts and users — ability to manage account-level settings and user information on the Setup page.
Data security — security measures include certificates, secure data center and data communication, and password encryption.
Session security — security measures include the ability to log out of all sessions at once, requiring users to log back in after a password change, and an optional session timeout feature. — continuously updated source of information about system availability, reliability, and performance.
Web interface accessibility standard None or don’t know
How the web interface is accessible The platform supports all popular web browsers.
Web interface accessibility testing N/A
What users can and can't do using the API The AtomSphere API provides programmatic access to functionality that is normally accessed through the AtomSphere application.
The API is built around an object/verb hierarchy. This hierarchy parallels the basic object-oriented programming paradigm as well as the web service implementation behind REST. Within the AtomSphere API:
Objects represent structures and relationships within AtomSphere, such as Account, Account User Role, Atom Startup Properties, and Environment.
Verbs are the various operations that you can perform for each object, such as GET, QUERY, and UPDATE. These verbs are referred to as object-based operations. Verbs that do not fall into the object/verb hierarchy, such as deployComponent and executeProcess, are referred to as action-based operations.
All AtomSphere API calls are authenticated by AtomSphere user name and account ID. The account ID is used as the general context for any API call. For example, if you make an API call to execute a QUERY of the Account Groups object with no query filters applied, all of the account groups owned by the authenticated account are returned.
The AtomSphere API has been developed with both a RESTish and a SOAP implementation.
NOTE: AtomSphere also provides:
The AtomSphere Partner API, which supports additional partner-specific operations.
API automation tools Other
API documentation Yes
API documentation formats HTML
Command line interface No


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Boomi’s goal is to achieve 99.99% Service Availability.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • Number of active instances
  • Other
Other metrics continuously updated source of information about system availability
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Boomi’s goal is to achieve 99.99% Service Availability.
Subject to 1c and 1d in the document in the URL (, if in any month the Service Availability is less than 99.99%, Boomi shall provide, as the sole and exclusive remedy, a credit to Customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service change for the affected service:
Service Availability
Credit Percentage
< 99.99%
< 99.00%
< 97.00%
< 95.00%
< 90.00%
Approach to resilience Available on request.
Outage reporting Outages are reported on the public dashboard at and email alerts sent to the account administrator.

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication The AtomSphere single sign-on implementation uses SAML 2.0 with federated authentication. SAML 2.0 allows service providers (i.e., AtomSphere) to query the identity providers for authentication. AtomSphere supports both identity provider-initiated log-in and service provider-initiated log-in.

Additional details can be found here:
Access restrictions in management interfaces and support channels With the platform, an admin user has access to the User Management console. Within User Management tab, you add and maintain users, assign roles and privileges to users, and create custom roles to assign to users. A user corresponds to a unique email address that can be given direct access to one or more Boomi accounts. A role is assigned to a user to enable a list of privileges. A privilege is a right reserved to a role that allows a user to access or perform actions in a specific area of the Dell Boomi platform.
Access restriction testing frequency At least every 6 months
Management access authentication Other
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISAE No 3402 and SSAE 16
ISO/IEC 27001 accreditation date A copy can be requested.
What the ISO/IEC 27001 doesn’t cover A copy can be requested.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Available under NDA
PCI DSS accreditation date Available under NDA
What the PCI DSS doesn’t cover Available under NDA
Other security certifications Yes
Any other security certifications
  • EU Privacy
  • SOC 2 Type II
  • SSAE 16 SOC 2 Type 1
  • ISO 27001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Dell Boomi has an established set of policies and procedures that are reassessed as part of ongoing security compliance efforts. Among these is the Dell's Global Data Privacy Policy. These policies and procedures have been reviewed both internally and externally to support HIPAA, SOC1, SOC2, and PCI compliance assessments. Dell Boomi internal policies and procedures are reviewed quarterly and any updates to the policies and procedures from the broader Dell are communicated to all employees.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach (support consumable formats, reuse across users and projects, interchangeable use of artifacts for on-premises and cloud environments, process for promoting self-service-built artifacts to systematic/centralized operations)

Global Change Management: All Boomi objects automatically save all versions with ability to restore and deploy any version. This flexible delivery capability is further enhanced by leveraging "Extensions" to the delivery integration pack. This allows sets of parameters to be defined external to the deployed integration objects that are unique to each environment in the release cycle.
Vulnerability management type Undisclosed
Vulnerability management approach Vulnerability tests are identified as part of Dell Boomi's Risk Analysis Procedure, including regular internal penetrations and code scans, as well as yearly external penetrations tests.
Protective monitoring type Undisclosed
Protective monitoring approach Reporting of Information Security Incidents and Violations Standard which can be shared under NDA.
Dell Boomi has a policy for notifying customers in event of a security incident or breach. Security issues are treated similarly to production incidents. Customers are notified via the web site.

This website provides system availability, reliability and performance information to customers, application vendors and system integrators. This site is available 24 hours per day, 7 days per week, so that you can check the current status of the Dell Boomi Atom Cloud, the MDM Atom Cloud and the Boomi platform at any time.
Incident management type Supplier-defined controls
Incident management approach Our Reporting of Information Security Incidents and Violations Standard which can be shared under NDA.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Separate Tennants in our Single Instance cloud infrastructure for developing, testing and monitoring. Further physical separation occurs at the runtime level, where a small JVM called an Atom can be installed on-premises or in the cloud depending on the individual customer’s preferences.
How shared infrastructure is kept separate Separate Tennants in our Single Instance cloud infrastructure for developing, testing and monitoring. Further physical separation occurs at the runtime level, where a small JVM called an Atom can be installed on-premises or in the cloud depending on the individual customer’s preferences.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £374 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Get instant access to the Dell Boomi AtomSphere Platform, FREE for 30 days, to see how easy it is to integrate your business applications, without coding.
Once your trial expires, you'll have the option to fully subscribe to Boomi AtomSphere and deploy the integration processes you built during your trial.
Link to free trial


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