GOV.UK
Vohkus Limited
Infrastructure and Platform as a Service (IaaS/PaaS)
The provision of flexible IT resource as a consumption based service with full management. This service is provided as a Public Cloud tailored to the User requirements.
Features
- Cloud based backup facilities
- Consumption based compute and resources
- Fully managed service
- Monthly reporting and usage analytics
Benefits
- Rapidly provisioned infrastructure
- Resilience and failover
- Cloud provisioning expertise and advice on setup
- Pay for usage only
Pricing
£0.014 per instance per hour
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 9
Service ID
248992984610832
Contact
Service scope
| Service constraints | Uptime SLAs will be defined by service requirements of the client, or in the case of public cloud services by the service providers defined SLAs. |
| System requirements | Service includes licenses up to and including Windows OS |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times |
We have levels of escalation dependant on the urgency of the requirement, P1 being the most urgent. P1 - 1 Hour P2 - 2 Hours P3 - 4 Hours P4 - Next Business Day If the service is purchased with 24*7 support the above apply at the weekend. |
| User can manage status and priority of support tickets | No |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels |
1. Remote reactive support (standard) Monday - Friday 9-5 Helpdesk based reactive support Monday - Friday 9-5 2. Remote reactive 24 * 7 Helpdesk based reactive support 24 * 7 3. Proactive (standard) Monday - Friday 9-5 Proactive Monitoring and Intervention (subject to agreed SLAs) Monday-Friday 9-5 4. Proactive 24 * 7 Proactive Monitoring and Intervention (subject to agreed SLAs) 24 * 7 Costs for all service will vary significantly depending on customer requirements |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | Our fully managed service will provide ongoing user support from commencement including onsite training if required and online support and full documentation |
| Service documentation | Yes |
| Documentation formats | |
| End-of-contract data extraction | Data must be transferred over network interfaces to alternative services. Following the end of contract, all data will be removed from the service including data retained in backup and archiving services. |
| End-of-contract process | The service includes resources and day-to-day management of the environment. Data migration into or out of the environment is available as separate services, and must be planned and executed within the contracted term |
Using the service
| Web browser interface | Yes |
| Using the web interface | Azure provides a full web interface to enable services to be provisioned, monitored, managed and decommissioned. Full details are available at www.azure.com |
| Web interface accessibility standard | WCAG 2.0 AA or EN 301 549 |
| Web interface accessibility testing | Microsoft has extensively tested the Azure web interface with assistive technology users in line with EN301549, US Section 508 and WCAG2.0 (ISO/IEC40500) |
| API | Yes |
| What users can and can't do using the API | Azure provides a API to enable services to be provisioned, monitored, managed and decommissioned. Full details are available at www.azure.com |
| API automation tools |
|
| Other API automation tools | Powershell |
| API documentation | Yes |
| API documentation formats |
|
| Command line interface | Yes |
| Command line interface compatibility |
|
| Using the command line interface | The Azure CLI provides an extensive interface to enable services to be provisioned, monitored, managed and decommissioned. Full details are available at www.azure.com |
Scaling
| Scaling available | No |
| Independence of resources | All user environments are separated with dedicated resource provisioned and Quality of Service metrics applied. |
| Usage notifications | Yes |
| Usage reporting |
|
Analytics
| Infrastructure or application metrics | Yes |
| Metrics types |
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| Reporting types |
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Resellers
| Supplier type | Reseller providing extra features and support |
| Organisation whose services are being resold | Microsoft Azure |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Developed Vetting (DV) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations |
|
| User control over data storage and processing locations | Yes |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | Another external penetration testing organisation |
| Protecting data at rest |
|
| Data sanitisation process | Yes |
| Data sanitisation type | Explicit overwriting of storage before reallocation |
| Equipment disposal approach | Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001 |
Backup and recovery
| Backup and recovery | Yes |
| What’s backed up |
|
| Backup controls | Users would define backup requirements in line with service. This can vary by type of data, and would depend on the type of cloud service being used. |
| Datacentre setup | Multiple datacentres with disaster recovery |
| Scheduling backups | Users contact the support team to schedule backups |
| Backup recovery |
|
Data-in-transit protection
| Data protection between buyer and supplier networks |
|
| Data protection within supplier network | IPsec or TLS VPN gateway |
Availability and resilience
| Guaranteed availability | We guarantee at least 99.9% uptime delivered through multiple data centre replication. Service credits are offered for contractual breaches not remedied. |
| Approach to resilience | Our service is delivered through multiple replicated data centre resilience. |
| Outage reporting | Email alerts and portal alerts. |
Identity and authentication
| User authentication |
|
| Access restrictions in management interfaces and support channels | Access to management interfaces is restricted to devices within the Service Operations Centre via segregated network |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
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| Devices users manage the service through |
|
Audit information for users
| Access to user activity audit information | Users contact the support team to get audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | Users contact the support team to get audit information |
| How long supplier audit data is stored for | User-defined |
| How long system logs are stored for | User-defined |
Standards and certifications
| ISO/IEC 27001 certification | No |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security accreditations | No |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance accreditation | No |
| Security governance approach | We adopt ISO 27001 standards and are in the process of obtaining formal accreditation (our data centre environments already hold this standard) |
| Information security policies and processes |
Vohkus adheres to both the principles and intent of the policies and law relating to Data Protection in business. In practice this means that we take our responsibilities regarding the maintenance, security and accuracy of our data seriously. We utilise 3rd parties for supplementary systems and offsite backup. Whilst selecting those parties their compliance with the Data protection Act was a major consideration. Vohkus adheres to the principles of The Data Protection Act which controls how your personal information is used by organisations, businesses or the government. Our commitment to quality business process and management is further demonstrated, through external recognition. We are continually working towards industry recognise standards such as our attainment of the ISO: 9001:2008 certification. In the specific context of Data Protection, one of the key changes to the ISO: 9001 standard when it was revised in 2008, was the inclusion of personal data within the context of ‘customer property’ (clause 7.5.4). That clause requires ‘organisations to exercise care with customer property whilst it is under the organisation’s control or being used by the organisation’ this is fully audited as part of the certification process. |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach | We operate a formal configuration, validation and change management process captured within our CMDB which is subject to both client and internal sign off. |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | We employ a number of industry standard hardware and software devices configured to best practice and continually monitor through our service operation potential security risks against known threats. We receive threat analysis and support patches from a wide of vendors including security specialist vendors and initiate changes to our environment as required. |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | Our proactive stance to system and security management means we do not rely on alerts alone however, our systems are configured to alert our 24*7 team of highly trained experts should any potential compromise be exposed. Service or security affecting incidents are treated as P1 priory, and dealt with immediately. |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach |
We have a predefined and documented incident management process which conforms to ITIL principles. Incidents will either be proactively identified by the service desk and managed or logged by the user through their portal, email or telephone. Incident reports will be provided monthly for general incidents. Ad hoc reports are generated for service affecting incidents and P1 severity incidents. |
Secure development
| Approach to secure software development best practice | Supplier-defined process |
Separation between users
| Virtualisation technology used to keep applications and users sharing the same infrastructure apart | Yes |
| Who implements virtualisation | Third-party |
| Third-party virtualisation provider | Microsoft |
| How shared infrastructure is kept separate | Separate VMs and storage pools are allocated to each client, with access controlled by network segmententation and firewalls |
Energy efficiency
| Energy-efficient datacentres | Yes |
Pricing
| Price | £0.014 per instance per hour |
| Discount for educational organisations | Yes |
| Free trial available | Yes |
| Description of free trial | All inclusive service design, implementation and operation fees provided free of charge representing a Proof of Concept environment for a maximum of 3month (Scope of PoC is strictly subject to provider terms and service design limitations). |
Documents
| Pricing document | View uploaded document |
| Skills Framework for the Information Age rate card | View uploaded document |
| Service definition document | View uploaded document |
| Terms and conditions document | View uploaded document |