NIIT Technologies

ICT Technology Services

NIIT is a full service provider of ICT services encompassing infrastructure across Compute , Storage, Network , Telephony , Edge, applications , Desktop and identity and security. In addition NIIT provides advisory , design , build , test , run across a varied application suite on premises and on cloud.

Features

  • To be filled

Benefits

  • To be filled

Pricing

£150 to £900 per person

Service documents

G-Cloud 10

247255249976148

NIIT Technologies

Ali Rahman

07801573323

ali.rahman@niit-tech.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to CRM SAAS Platform
Cloud deployment model Hybrid cloud
Service constraints No constraints subject to requirements at engagement start.
System requirements Subject to clients requirements - multiple deployment options available

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We are flexible and can contract to clients' requirements.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 A
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing We leverage the assisted framework from the chat provider
Onsite support Yes, at extra cost
Support levels Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide user documentation, kick-off call and on-site training, if needed.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
  • Microsoft Powerpoint
  • Microsoft Word
End-of-contract data extraction Immediately after the contract expires, all the data is handed over to the clients
End-of-contract process This will be as per the contractual agreements

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Feature availability is subject to module and function on mobile will differ from browser and or desktop in terms of relevant functionality.
Accessibility standards WCAG 2.0 A
Accessibility testing We leverage the platform providers accessibility support
API Yes
What users can and can't do using the API Reporting and execution subject to platform. Full featured API
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Localised developed or scripted components can be built to enhance existing API

Scaling

Scaling
Independence of resources We size technology and resources according to client requirements

Analytics

Analytics
Service usage metrics Yes
Metrics types Metrics types
CPU
Disk
HTTP request and response status
Memory
Network
Number of active instances
Other
Other metrics
Additional features available subject to technology
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold AWS, Microsoft, Asigra , Symantec , Other major OEM

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data is exported using ETL and Import / Export tools both online and bulk
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability The availability function is dependent on the specific solution and platform
Approach to resilience Ensuring higher availability at every layer through availability zoning and redundant components.
Outage reporting Email alerting and dashboards via browser and API

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels We have a robust identity and access management solution provide by global software vendors
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NIIT Technologies Ltd is certified on ISO 27001:2013
ISO/IEC 27001 accreditation date 18/03/2005
What the ISO/IEC 27001 doesn’t cover The following controls are not applicable as per our latest Statement Of Applicability Ver. 3.2

1.Protecting application service transaction (A.14.1.3)- As The company does not provide any payment and ecommerce service

2.Outsourced development (A.14.2.7)- As The organization does not outsource software development.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes NIIT Tech has well defined information security policies and procedures aligned with ISO 27001:2013 ISMS controls. The responsibility of ensuring adherence to this policy lies with all NIIT Tech employees covered within the scope of the ISMS. The CISO is responsible for coordinating the implementation, monitoring, controlling, reviewing and improving the ISMS under the directions of the MISF (Management Information Security Forum) .
The MISF is a cross-functional forum comprising of delivery, technology, practice and functional heads. All Project / Functions across the organization shall cooperate with MISF to implement and maintain the desired level of information security. The MISF meets on a half-yearly basis, and report to the Management (IT Steering Committee) represented by the CEO.
The effectiveness and efficiency of the controls implementation and adherence to the policies are being evaluated by ISMS audits conducted by internal and independent external authority on a half yearly basis.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Change and configuration management processes are defined to ITIL V3
Vulnerability management type Supplier-defined controls
Vulnerability management approach NIIT Tech follows vulnerability management process as part of the operation security policy to detect, analyse and remediate the vulnerabilities discovered.
Vulnerability assessment, penetration testing and configuration review of the network devices are being carried out by internal and independent third party on a quarterly basis.
NIIT Tech also liaise with external security agencies like CERT-IN, OWASP, ISC2, PWC etc. and gets the information of the new and upcoming threats and vulnerabilities and updates the relevant security measures on a timely basis.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We have a dedicated Cyber Intelligence Center equipped with tools like SIEM (Security information and Event Management) IDAM (Identity and access management) , Digital Forensic, Cyber Threat Intelligence feeds and a cyber breach response plan to detect, monitor and address the information and cyber security breach
We follow a well-defined incident management process to monitor and address information security related breaches. It defines the process for reporting, assessment and response with defined roles. Each incident, based on its severity ,has a target closure date, In case of non-closure of an incident within a timeframe, automatic reminders are triggered.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management processes defined to ITIL V3 best practices

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £150 to £900 per person
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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