Jisc Services Ltd

Managed Cloud Applications

The Jisc Managed Cloud Applications service provides operational administration and advanced integration for your cloud applications, freeing you up to focus on more strategic work. Hosted on public cloud, AWS and Azure, we can help you to exploit the data, ML, AI and other capabilities within those platforms.

Features

  • Best-in-class technology advice, engineering and support
  • Applications hosted on single-tenant or multi-tenant basis
  • Operational management of off-the-shelf and bespoke applications
  • Covers availability and health monitoring, patching and incident handling
  • Backed by our ISO 27001 certification for assured Information Security
  • All applicable staff are security cleared
  • 15 years’ experience of helping public sector organisations
  • ITIL-aligned service integration and management (SIAM) and 24/7 support
  • Applications hosted on public cloud (Microsoft Azure or AWS)
  • Integrates big data, machine learning and AI public cloud capabilities

Benefits

  • Make your time, money and other limited resources go further
  • Host your applications on public cloud and exploit its capabilities
  • Use the strengths of public cloud in meeting sector-specific challenges
  • Use the strengths of public cloud in meeting sector-specific challenges
  • Free up your internal teams to focus on business priorities
  • Improve the uptime of business critical services
  • Maintain the reputation and integrity of your organisation
  • Make your organisation more efficient and agile
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£400 to £1200 per person per day

Service documents

Framework

G-Cloud 11

Service ID

2 4 7 2 2 5 3 9 9 3 1 1 9 4 0

Contact

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Planning

Planning service
Yes
How the planning service works
Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Jisc testing services are available via G-Cloud under our Cloud Professional Services. Performance and load testing is carried out to determine the performance of the system under normal and high loads and analyses performance of key data such as response times, CPU and memory utilisation. A customised set of tests is planned depending upon the performance metrics required. Tools used for performance and load testing include WebLOAD and BlazeMeter. We also provide other forms of testing, including unit/modular testing, functional/link testing, system testing, integration testing, security testing, resilience and disaster recovery testing, availability testing and accessibility testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
CHECK

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed Database and Managed Office 365. Services are supported by Jisc's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications.

Service scope

Service constraints
The service excludes visits to customer sites, including the attendance of project reviews. Attendance will be subject to prior agreement with any expenses incurred charged additionally.

User support

Email or online ticketing support
Email or online ticketing
Support response times
10 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
We provide a default core service level, intended to cover normal office hours, which can be enhanced by buying service options.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft and Amazon Web Services (AWS)

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£400 to £1200 per person per day
Discount for educational organisations
No

Service documents

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