Target Information Systems Limited

Gatehouse Visitor & Contractor Management System

Gatehouse Visitor and Contractor Management Database controls Visits to your Site(s) by Visitors and Contractors who are undertaking Works at your site.

Gatehouse manages Supplier On-Boarding, H&S Questionnaires, Bookings, Inductions, Risk Assessments, Method Statements and Emergency Plans, Site Fire Registers and Audit for evidence-based compliance.


  • Supplier On-boarding and automated H&S Questionnaires & Renewals
  • Centralised Approved Contractor Database
  • Secure storage and retrieval of compliance documents
  • Automated renewals of compliance documents
  • Daily view of contractors due on site
  • Access for Staff, Reception, and Security
  • Unlimited Internal and External Users
  • Inductions through Supplier Portal off-site
  • RAMS Approval and Tracking
  • Live Site Fire Register


  • 24/7/365 access to all information
  • Configurable to meet your policies, processes and procedures
  • Aligns with your incumbent IOSH/NEBOSH procedures
  • Centralised Contractor control database for internal and external audit
  • One version of the truth around your visits and contractors
  • Save significant time through automation
  • Detailed and automatically renewed Contractor Compliance documents
  • Mitigate incidents caused by non-compliant contractors to:
  • Prevent damage to your reputation
  • Avoid H&S fines and prosecutions


£14750 to £24500 per instance

  • Education pricing available

Service documents


G-Cloud 11

Service ID

2 4 7 1 4 4 6 1 6 5 8 1 5 3 4


Target Information Systems Limited

Phil Atkinson

07702 248 948

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Gatehouse has unlimited internal and external users and each instance is restricted to 50GB data storage. Additional storage is available on request.
System requirements
  • A desktop or tablet computer
  • A modern Internet browser
  • A connection to the Internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times In FY2019 we responded to 99.7% of all support emails within the first hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support
All support matters are to be first raised to the support email:

Target provides application support between the hours of 9.00am and 5.30pm Monday to Friday excluding Bank Holidays.

A support matter emailed to the support email can be followed up with a call in office hours to: 01226 212 056.
Support incidents are split into three priorities:

Priority One
This is where an application is unavailable and users are unable to access the system. This will be responded to in one hour in business hours and have a resource dedicated to the problem until it is resolved. Target will work 24/7 on this problem until it is resolved.

Priority Two
This is for intermittent, non-critical support matters where the application is available and an error is occurring which does not affect normal usage of the system.

Priority two matters will be responded to within four business hours, and typically resolved within 72 hours.

Priority Three
For minor matters such as layout issues, spelling mistakes in graphical text or minor amends; these will either be resolved within seven working days or scheduled for an agreed date/time.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Gatehouse is very easy to onboard. We are able to help with data migration, installation and training.

Risk is minimised as your Site(s) will have an incumbent method for control of visitors and contractors and Gatehouse is not put to live until fully tested and accepted by the client.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Client will need to have their data exported into their preferred format at time of terminations.

Details on cost are available on request.
End-of-contract process The contract end date is agreed and requirements for exporting the data are discussed with the Account Manager.

Where development work is required for recovery of the data this is clearly documented, communicated, and controlled via our ISO9001 Quality Management Processes

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The available screen size of smaller devices can limit visibility of the information
Service interface No
Customisation available Yes
Description of customisation Clients are able to customise their instance of Gatehouse to meet their specific policies, processes or procedures.

This configuration is undertaken by Gatehouse at the time of mobilisation.

Gatehouse is a highly flexible and configurable platform.


Independence of resources Gatehouse instances are on high-end server infrastructure with immediate access to CPUs, scalable memory and server storage.


Service usage metrics Yes
Metrics types User defined.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Clients export their data through their requirements to their Account Manager.
Data export formats CSV
Data import formats Other
Other data import formats Import not available to users, only at time of mobilisaton

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.7%
Approach to resilience Available on request.
Outage reporting Planned and unplanned outages are communicated via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Gatehouse is configured to clients requirements where the permissions to access the database are configured at time of mobilisation.

Certain users have permission to set what access Users have to the database.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Gatehouse is a product of Target Information Systems Limited who are operating to ISO27001 with accreditation expected in November 2019.
Information security policies and processes Available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration of Gatehouse happens upon mobilisation which is supported by a project roadmap listing any out of scope items for future consideration.

Changes are managed through a Change Request procedure as part of our ISO9001 Quality Management System
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request.
Incident management type Supplier-defined controls
Incident management approach Available on request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £14750 to £24500 per instance
Discount for educational organisations Yes
Free trial available No

Service documents

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