This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with PDG Consulting are still valid.
PDG Consulting

Oracle BI Managed Services

DBA and Help Desk managed services for your Oracle BI (OBIEE) or BI Analytics (OBIA) system.

Features

  • Oracle BI & BI Analytics Managed Services
  • DBA, Functional, Technical and System Administation services
  • ITIL Help Desk with detailed SLA

Benefits

  • Service tailored for each customer
  • Ensure you get the most from your Oracle BI system

Pricing

£800 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@5248a263-eaa3-4d7f-a7ff-388962fc430e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

2 4 7 0 2 3 7 6 4 2 5 7 1 2 8

Contact

PDG Consulting <removed>
Telephone: <removed>
Email: <removed>@5248a263-eaa3-4d7f-a7ff-388962fc430e.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our planning services cover the key areas of understanding your requirements, analysing your requirements and designing a solution. A key part of our planning includes understanding the infrastructure and architecture design requirements. We will provide a questionnaire to help guide the buyers through this process, so that we understand the requirements. We will also conduct workshops to assist with this, so that we can provide recommendations on best practice. We will also ensure that we understand how the system is going to be used, so that we can advise on how the system can be enhanced or amended, to meet specific requirements.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • AWS
  • Microsoft Azure

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
PDG are an ISO9001 registered organisation and in order to maintain this accreditation, our processes include quality assurance. We help buyers with quality assurance by ensuring that all of our work that is delivered has passed a peer review, as a minimum. As the complexity of the work increases and the impact to other processes, then we also include a number of management reviews, before a solution is implemented. We help buyers with performance testing, by providing test scripts to ensure that the coverage of the testing is understood. We also provide a number of tools to conduct the performance testing.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support is provided by our support team based in Berkshire, and we work with a number of cloud hosting providers including Amazon Web Services and Microsoft Azure. We provide Oracle and SAP application and database support to users on these hosting providers. In addition, we also provide Oracle and SAP database support to users who have their systems in data centers hosted by other third party SI's

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is provided 8am to 6pm, 24/7 options are available
Priority 1 Target Response Time 15 minuets Target Resolution Time 2 hours
Priority 2 Target Response Time 1 hour Target Resolution Time 4 hours Priority 3 Target Response Time 4 hours Target Resolution Time 3 days Priority 4 Target Response Time 8 hours Target Resolution Time 5 days Priority 5 Target Response Time 3 days Target Resolution Time 10 days
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.0 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
All of our support is provided at a premier level and priced based on the requirements of the customer, we provide a technical account manager who will visit the customer on a quarterly basis to review the service provided as well as weekly calls with the support team to review support tickets

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£800 a unit
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@5248a263-eaa3-4d7f-a7ff-388962fc430e.com. Tell them what format you need. It will help if you say what assistive technology you use.