Oracle BI Managed Services
DBA and Help Desk managed services for your Oracle BI (OBIEE) or BI Analytics (OBIA) system.
Features
- Oracle BI & BI Analytics Managed Services
- DBA, Functional, Technical and System Administation services
- ITIL Help Desk with detailed SLA
Benefits
- Service tailored for each customer
- Ensure you get the most from your Oracle BI system
Pricing
£800 a unit
- Education pricing available
Service documents
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Framework
G-Cloud 10
Service ID
2 4 7 0 2 3 7 6 4 2 5 7 1 2 8
Contact
PDG Consulting
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Telephone: <removed>
Email: <removed>@5248a263-eaa3-4d7f-a7ff-388962fc430e.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Our planning services cover the key areas of understanding your requirements, analysing your requirements and designing a solution. A key part of our planning includes understanding the infrastructure and architecture design requirements. We will provide a questionnaire to help guide the buyers through this process, so that we understand the requirements. We will also conduct workshops to assist with this, so that we can provide recommendations on best practice. We will also ensure that we understand how the system is going to be used, so that we can advise on how the system can be enhanced or amended, to meet specific requirements.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- AWS
- Microsoft Azure
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- PDG are an ISO9001 registered organisation and in order to maintain this accreditation, our processes include quality assurance. We help buyers with quality assurance by ensuring that all of our work that is delivered has passed a peer review, as a minimum. As the complexity of the work increases and the impact to other processes, then we also include a number of management reviews, before a solution is implemented. We help buyers with performance testing, by providing test scripts to ensure that the coverage of the testing is understood. We also provide a number of tools to conduct the performance testing.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Support is provided by our support team based in Berkshire, and we work with a number of cloud hosting providers including Amazon Web Services and Microsoft Azure. We provide Oracle and SAP application and database support to users on these hosting providers. In addition, we also provide Oracle and SAP database support to users who have their systems in data centers hosted by other third party SI's
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support is provided 8am to 6pm, 24/7 options are available
Priority 1 Target Response Time 15 minuets Target Resolution Time 2 hours
Priority 2 Target Response Time 1 hour Target Resolution Time 4 hours Priority 3 Target Response Time 4 hours Target Resolution Time 3 days Priority 4 Target Response Time 8 hours Target Resolution Time 5 days Priority 5 Target Response Time 3 days Target Resolution Time 10 days - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- All of our support is provided at a premier level and priced based on the requirements of the customer, we provide a technical account manager who will visit the customer on a quarterly basis to review the service provided as well as weekly calls with the support team to review support tickets
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £800 a unit
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at <removed>@5248a263-eaa3-4d7f-a7ff-388962fc430e.com.
Tell them what format you need. It will help if you say what assistive technology you use.