Wizdom SharePoint Intranet as a Service
Wizdom is a SharePoint Intranet-in-a-box for Office 365 and/or SharePoint on premise.
Wizdom extends and simplifies SharePoint and Office 365's capabilities, creating intranets that are intuitive to navigate, easy to maintain and highly configurable. Wizdom enables mobile, communication, collaboration, knowledge management, sharing and social features for today's enterprise.
- Over 50 configurable and easy to use Intranet features
- Mobile app (iOS/Android). Also fully responsive for mobile browsers
- Extensive integrations with Office 365 (Flow, Teams, Stream, Yammer etc.)
- Sophisticated news system with targeting and tagging
- Community and project sites with collaboration features
- Social features including comments, likes, @ mentions, sharing with notifications
- Content governance, mandatory reads and editors dashboards
- Custom branding
- Rapid implementation and suitable for Agile
- Easy to integrate with external systems
- Like intranet lego, Wizdom allows to build intranet pages quickly
- Wizdom aides collaboration and knowledge sharing for mobile and desktop
- Multiple drag-and-drop modules ensure most requirements can be catered for
- Rapid deployment reduces up front cost and time to launch
- Content governance tools drive content relevance and currency
- Content is targeted to the user ensuring relevance and personalisation
- User friendly, modern, intuitive interface for publishers and end users
- Close integration with Office 365 thanks to Native SharePoint architecture
- Powerful customisation capabilities without impacting upgrade path
- Helps drive adoption of Office 365 and digital workplace tools
£950 per transaction per month
- Education pricing available
- Free trial available
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0207 471 8500
|Software add-on or extension||Yes|
|What software services is the service an extension to||SharePoint Online, Sharepoint 2013, SharePoint 2016, SharePoint 2019 and Office 365. It also integrates with many Office 365 tools|
|Cloud deployment model||
|Service constraints||Wizdom requires SharePoint Online or SharePoint 2013, SharePoint 2016, SharePoint 2019.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||
Our support levels are:
Priority 1 (Service not available) Response within 1 hours; Resolution, best effort; Escalation, 2 hours.
Priority 2 (Significant degradation) Response within 2 hours; Resolution, best effort; Escalation 4 hours.
Priority 3 (limited degradation) Response within 4 hours; Resolution, 8 hours; Escalation 8 hours.
Priority 4 (limited users effected) Response within 8 hours; Resolution, 8 hours; Escalation 8 hours.
Standard support hours are Monday to Friday between 9am and 5:30pm.
The cost for this level of support is £250 per month, payable annually in advance, plus £150 per hour of effort. Other support packages are available
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Onsite support|
You will be provided with a dedicated Project Manager and Account Manager for the duration of your engagement with Content Formula.
This Project/ Account Manager will be your main point of contact throughout the implementation and for all support requirements.
Your Project Manager will triage all requests, hand them out to the appropriate service and follow up on their delivery.
Our support levels are:
Priority 1 (Service not available) Response within 2 hours; time to fix estimate 2 hours;
Priority 2 (Significant degradation) Response within 4 hours; time to fix estimate 3 hours;
Priority 3 (limited degradation) Response within 6 hours; time to fix estimate 4 hours;
Priority 4 (limited impact) Response within 24 hours; time to fix estimate 24 hours;
Standard support hours are Monday to Friday between 9am and 5:30pm.
The cost for this level of support is £1250 per month, payable quarterly in advance - this buys you 10 hours of support per month. You can top up at the same rate. Other support packages are available including custom SLAs
|Support available to third parties||Yes|
Onboarding and offboarding
The Wizdom implementation process includes administrator training and content owner training that involves either onsite or online training for a select number of site and content owners.
We then offer an extensive period of support whilst administrators begin to upload content onto the intranet. During this phase we are on hand to fix any issues and offer on demand support until the intranet is approved for launch.
We also create bespoke documentation for wider circulation.
There is also a Wizdom Success Portal with up-to-date training videos, how-tos, tips, FAQs, beginners guides etc.
The full implementation process includes discovery to understand your business and users objectives (this is run by our UX team), UX and IA to define the site map, information structure, navigation, taxonomy , graphic design to ensure the site represents your organisation and full technical configuration of your Wizdom intranet.
End user education can be added to the implementation scope if required. This would include a communications plan that introduces new intranet features illustrating how to adopt and make best use of each feature.
|End-of-contract data extraction||
Wizdom uses SharePoint to store all of the user data. At the end of the contract, the information will still be available to the customer without the requirement for Wizdom.
If the customer wishes to transfer data away from SharePoint, custom tools can be created for this, or use of existing 3rd party tools may be used.
The initial contracted period is one year. Costs for the first year are payable up front. Once the first year is complete, customers can cancel their subscription to Wizdom with three months notice.
Once notice has been given, at the three month point your Wizdom licence will be withdrawn meaning the WIzdom web parts will no longer be available to your organisation.
All content will remain available to you in your SharePoint environment on Office 365.
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
The Wizdom application provides mobile access in two ways:
1) a mobile app for Andoid and iOS
2) a responsive framework that transforms the view of desktop to mobile. The mobile view increases usability by using techniques such as larger buttons and a floating navigation and mobile gestures such as swiping through content and there is no loss of functionality.
|Description of service interface||Wizdom provides a service interface across all of its features and webparts. Some are designed for end users (e.g the noticeboard tool allows users to post messages) , others for editors and content managers (e.g. the policy management tool allows editors to draft and approve policies) and some just for administrators (e.g. the navbar can be edited and changed by admins).|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||WCAG 2 compliance is delivered via SharePoint which is WCAG2 compliant.|
|What users can and can't do using the API||
Wizdom has a dedicated API and REST endpoints that allows developers to not only interact with the Wizdom environment but also with your SharePoint Online instance.
The API allows users to fetch information as well as put information in to Wizdom and SharePoint Online.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
Wizdom provides an interface that allows for easy customisation to the front end of SharePoint. This includes theming as well as module templating.
Wizdom is completely native to SharePoint and does not restrict any of the out of the box SharePoint customisation options that users have.
Administrators can define which users have access to the Wizdom admin interface.
|Independence of resources||Wizdom uses Microsoft's Azure environment to host the application. Azure allows us to scale out (over multiple web servers), or scale up (increase CPU and RAM). At time of project discovery we will make an initial recommendation around the resources required. As usage increases, we can scale out / up at any time.|
|Service usage metrics||Yes|
Wizdom captures the following metrics around a users session:
- pages viewed
- user's location
- session time
- device information
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Wizdom A/S and LiveTiles|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Other|
|Other data at rest protection approach||Wizdom uses Microsoft's Cloud to manage all of its data. Therefore, data at rest is handled within the cloud infrastructure that abides by Microsoft's principles. Certain data within the Wizdom application is encrypted for enhanced security.|
|Data sanitisation process||No|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||All user data is stored within SharePoint Online and not within the Wizdom application. Data can be exported from SharePoint using custom scripts or 3rd party tools when required.|
|Data export formats||
|Other data export formats||Raw documents|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Wizdom is hosted on the Microsoft Cloud and as such offers the SLA that Microsoft provides.
Downtime is considered as any period of time when users are unable to read or write any portion of a SharePoint Online site collection for which they have appropriate permissions. A 99.9% platform guarantee is offered, and if not met a 25% platform fee credit will be given. Availability of less than 95% is met with a 100% platform fee credit.
|Approach to resilience||This information is available upon request.|
|Outage reporting||Wizdom uses Microsoft's Service Health dashboard for outage reporting: https://portal.office.com/servicestatus|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Microsoft provides a dashboard to define which users have access to which services on Office 365. Users can be provided with elevated permissions to carry out tasks across the different features, such as Exchange Online and SharePoint Online.
Wizdom also provides an interface to allow SharePoint Online users with administrator access to configure the Wizdom application. These administrators are defined within the application by a master admin.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Content Formula maintains an Information Security Policy that addresses:
Storage and transfer,
End-point protection and antivirus,
Network security and monitoring,
Computer access control,
Internet and email usage,
Back up procedures,
Smartphone and tablets,
USB and removable drives,
Start and Termination of contract and starters and leavers process including training.
If any user is found to have breached this policy, they may be subject to Content Formula’s disciplinary procedure. If a criminal offence is committed further action may be taken to assist in the prosecution of the offender(s).
There is an annual information security awareness training.
There is an annual PC audit.
There is an annual overall audit of all systems and the security policy.
The following identifies the reporting structure:
Responsible- Managing Director.
Accountable- Managing Director.
Consulted- Production Director, Technical Manager, Network Support Engineer.
Informed- All permanent staff, contractors, and third party service providers (where appropriate).
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||During the development of any features on the Wizdom environment, all changes are tracked using version control. All code is peer and penetration tested to ensure quality, performance and security.|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Wizdom adopts the recommendations from Open Web Application Security Project (OWASP) - a framework for secure design, and all parts of the Wizdom product are compliant with the recommendations of the OWASP Top Ten Project.
All new feature requests for Wizdom are evaluated relative to secure design. Before we release a new version of the Wizdom product to our customers, the new version undergoes a structured QA test. The QA test involves penetration test. We use OWASP OWTF as the framework and tool for this penetration testing.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Microsoft has a built in Security Center that helps administrators identify data / security breaches. This data includes features such as user audit tracking, live threat management, data governance and reporting.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
We provide a customer portal for raising support requests for platform related incidents. This system allows users to define the level of urgency with their request.
Once a request is received it is assigned internally to the most appropriate person and communication is sent back to the customer via this portal.
If there is a global incident surrounding the platform, email alerts will be sent to customers providing a full update and analysis of the incident and any timelines associated with resolving.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£950 per transaction per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||We can provide access to a trial environment. Prior to the trial we provide full training and handholding. The trial period gives stakeholders the opportunity to access a demo version of Wizdom and to make changes to the system, upload content etc for a limited time period.|