Mozaic-Services Limited

IT Service Management (ITSM) Tooling Implementation

This Service supports clients through implementation of a ITSM tooling solution or to drive more value from their existing implementation. The approach uses business, technical and market expertise together with our deep understanding of industry leading ITSM platforms to deliver maximum value.

Features

  • Access to skilled ITSM tooling design, configuration and development resources.
  • Experience in leading complex systems and cloud projects.
  • Service Management and Cloud specialists.
  • Uses our best practice, proven, multi-supplier and Cloud management models.
  • Clarity on service design and data requirements supporting the processes.
  • Supports the acceptance of new ways of working (e.g. DevOps).
  • Use of Agile Scrum to drive pace and ownership.

Benefits

  • Delivery of an effective ITSM solution in-line with your vision.
  • Uses industry and operational experience to ensure validity of design.
  • Rapid implementation using our design templates.
  • Supports build of an effective IT and Cloud delivery model.
  • Delivers well-defined financial, service, agility and customer satisfaction benefits.
  • Knowledge transfer to client personnel.
  • Avoids or eliminates unnecessary customisation.
  • Upgrades to latest software versions.
  • Tooling solutions across ServiceNow, BMC, Cherwell and Ivanti platforms

Pricing

£360 per person per day

Service documents

G-Cloud 10

246130210587311

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service Yes
How the planning service works Development of a comprehensive plan to implement your ITSM tooling is an integral element of this service.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Mozaic are able to provide training for any aspects of your ITSM Tooling solution.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Execution of the plan to implement your ITSM tooling solution is an integral element of this service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Quality Assurance and performance testing of your ITSM tooling solution is included in our service.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Mozaic are able to support your ITSM Tooling Solution on an ongoing basis, post implementation.

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/A

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold ServiceNow and others

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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