This Service supports clients through implementation of a ITSM tooling solution or to drive more value from their existing implementation. The approach uses business, technical and market expertise together with our deep understanding of industry leading ITSM platforms to deliver maximum value.
- Access to skilled ITSM tooling design, conﬁguration and development resources.
- Experience in leading complex systems and cloud projects.
- Service Management and Cloud specialists.
- Uses our best practice, proven, multi-supplier and Cloud management models.
- Clarity on service design and data requirements supporting the processes.
- Supports the acceptance of new ways of working (e.g. DevOps).
- Use of Agile Scrum to drive pace and ownership.
- Delivery of an eﬀective ITSM solution in-line with your vision.
- Uses industry and operational experience to ensure validity of design.
- Rapid implementation using our design templates.
- Supports build of an eﬀective IT and Cloud delivery model.
- Delivers well-defined ﬁnancial, service, agility and customer satisfaction benefits.
- Knowledge transfer to client personnel.
- Avoids or eliminates unnecessary customisation.
- Upgrades to latest software versions.
- Tooling solutions across ServiceNow, BMC, Cherwell and Ivanti platforms
£360 per person per day
+44 203 709 1625
|How the planning service works||Development of a comprehensive plan to implement your ITSM tooling is an integral element of this service.|
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||Mozaic are able to provide training for any aspects of your ITSM Tooling solution.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Execution of the plan to implement your ITSM tooling solution is an integral element of this service.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||Quality Assurance and performance testing of your ITSM tooling solution is included in our service.|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Mozaic are able to support your ITSM Tooling Solution on an ongoing basis, post implementation.|
|Service constraints||Our service does not have any constraints.|
|Email or online ticketing support||No|
|Web chat support||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||ServiceNow and others|
|Staff security clearance||Staff screening not performed|
|Government security clearance||Up to Developed Vetting (DV)|
|Price||£360 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|