Shine Interview Limited

Video Interviewing

Video Interviewing (asynchronous or live) allows candidates to record responses to pre-hire interview questions, reducing time spent on early stage screening and the number of assessment centres required during the recruitment process.

It helps to remove bias in the interviewing process, creating a fair and accessible experience for all candidates.

Features

  • One way video interviews
  • Live video interviews
  • Full client branding
  • Email & SMS notifications
  • Full API for integration
  • Customisable workflow
  • Set reading time, retry count, upload company videos, configure questions
  • Review, rank and shortlist candidates
  • Dedicated account manager
  • Values based hiring and culture fit

Benefits

  • Reduce early stage screening by over 70%
  • Reduce time to hire by 50%
  • Improve candidate experience with customised branding and messaging
  • Robust, secure and multi lingual
  • Consistent and fair process for all candidates, reducing unconscious bias
  • Review candidates from any device, including mobile
  • Create a more engaging and easier process for hiring managers

Pricing

£1,800 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

2 4 5 0 9 8 8 6 2 0 1 8 5 6 9

Contact

Shine Interview Limited Pete Marshall
Telephone: 01915007875
Email: pete.marshall@shineinterview.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
The service can be used standalone, or as an extension to applicant tracking or CRM tools.
Cloud deployment model
Public cloud
Service constraints
N/A
System requirements
  • Access via modern web browser (Chrome, Firefox, Internet Explorer 11+)
  • Available internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
We will respond to queries within 5 minutes and aim to resolve fully within 2 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Shine provides telephone and email support to users and candidates, with an average first response time of two minutes.

We will aim to resolve an urgent query within 1 hour, medium cases within 8 hours and low priority within 2 days.

On average, queries are resolved in under 10 minutes from submission.

You will be provided with a named technical account manager, and also have access to the wider support team.

There are no additional support costs outside of your subscription costs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A dedicated account manager will run through an initial onboarding checklist to setup the account, including user permissions and branding, notifications and reporting requirements.

You will be provided with user guides, and a comprehensive how to guide series of emails.

Further in depth training will take place online or in person at a client site.

We are always available by phone or email, and can help you get set up with your first campaign, as well as advising on best practice.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data will be made available in csv format when requested from the support team.
End-of-contract process
At the end of the contract, any client data will be permanently deleted. You will be offered the option to keep an extract of the data. We will delete your account and all user logins.

There is no additional cost for data cleanup at the end of a contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The admin portal is designed mobile first, and offers the same functionality when accessed via a mobile or desktop browser.

The candidate experience can be accessed via a desktop browser or native app on Android or IOS. There is no difference in functionality, and any differences per device or operating system are transparent to the end user.
Service interface
No
API
Yes
What users can and can't do using the API
All functionality of the platform is available through an open, RESTful API, including Single Sign On, Add / Modify candidates, invite candidates, update status etc.

Integration can be either light touch, or much deeper depending on the defined workflow.

Developers wishing to use the API will be issued with a secure private key unique to their organisation.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The workflow and recruitment process can be tailored to your requirements, and key features can be enabled or disabled, creating a very flexible solution.

The service will be branded to your guidelines, and communications such as email and SMS will be sent as if from you.

Scaling

Independence of resources
Shine is a cloud hosted multi tenant SAAS platform. Client data is fully partitioned. External API calls are throttled 1 per second or 10 per minute for each IP address. The platform will dynamically scale up and out with geo replication based on demand, with local CDN.

Analytics

Service usage metrics
Yes
Metrics types
Active Roles, Subscription count;
Candidates: Invited, Applied, Completed, Shortlisted, Offered, Rejected;
Engagement rate: Applying, Responded, No Response;
Ratings
Hiring Manager bias
User Activity
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Data at rest is encrypted using TDE in SQL Server.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported in CSV or PDF format either on demand or by contacting the support team.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • Other
Other data import formats
REST API

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Sensitive information including any PII is encrypted using a SHA512 hash and is never cached.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Sensitive information including any PII is encrypted using a SHA512 hash and is never cached. Data at rest is encrypted using TDE in SQL Server.

Availability and resilience

Guaranteed availability
99.9% platform availability is guaranteed outside of planned maintenance windows, which are communicated in advance. If availability is lower than 99.5%, credit will be offered on a pro-rata basis against the next renewal invoice.
Approach to resilience
Available on request
Outage reporting
Email alerts and twitter feed

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access is permission based, and granted by username and password which is subject to 2 step verification.

All user activity is logged and audited.

We also have the ability to restrict platform access based on an IP range supplied by your IT team.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
01/11/2019
What the ISO/IEC 27001 doesn’t cover
ISO/IEC 27001 certification covers the data centre and hosting, provided by Microsoft. The software development process is out of scope.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
18/02/2019
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/a
PCI certification
No
Other security certifications
Yes
Any other security certifications
Independent penetration testing report

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
HIPAA, FedRAMP, SOC 1 and SOC 2
Information security policies and processes
Shine has documented confidentiality, data protection, electronic communication, backup and disaster recovery processes that are available on request. Compliance reporting is the responsibility of the CEO and CTO at Board Level, and is reviewed at 6 monthly intervals.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Configuration and change management is tracked at work item level using GIT and TFS. Changes are tested and signed off by internal stakeholders on staging servers prior to live deployment. Major version changes are subject to further security / penetration testing.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information about potential threats are proactively monitored from various industry sources. Threats are ranked on a severity / impact basis. Appropriate patches can be hot deployed immediately after they have been verified.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Threats are proactively monitored via firewall and IDS.

Compromises are assessed on a case by case basis and responded to immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents and support cases are logged in Zendesk, which provides a user dashboard and reporting mechanism. Users can report incidents via email, phone or in-app.

Updates are provided in real time by the dashboard and / or email.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,800 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
It is possible to provide a fully functional version of the software for pilot purposes. We will work with you to define a campaign and success criteria.

Service documents