Worth Internet Systems

Liferay DXP SaaS

WORTH provides Liferay as a software service to facilitate an efficient Digital Transformation process with a robust, secure, high performing and low-cost portal platform. The Liferay Digital Experience Platform is a secure and industry-leading open source Portal used by public service organisations and industry, worldwide.

Features

  • Single partner to run, customise, set up your
  • Tailor set up for client's required use
  • Content roles, groups and inheritance methods
  • Create, categorise and tag content immediately
  • Personalise through audience targeting and segmentation
  • Full-featured form builder for publishing multipage forms
  • Elasticsearch for content using faceted method
  • Page layout with drag and drop capabilities
  • Mobile friendly with native app builder
  • Over ten years of Liferay experience

Benefits

  • DXP is customisable out of the box
  • Built-in security (data and backup recovery)
  • Mobile-ready & responsive
  • Interchangeability of features
  • Improve cost-effectiveness of delivering services
  • Select the features to suit your requirements
  • Build workflows and processes without coding
  • Simplify multi-language support
  • Document repository integrations

Pricing

£25000 to £50000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

244650011023910

Worth Internet Systems

Lee Hannis

07392083337

lhannis@worth.systems

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements Internet access

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times WORTH support: Basic (1200 / mo + 1500 set up fee); Standard (1800 / mo + 1500 set up fee); Rocket Fuelled (8500 / mo + 3000 set up fee). For each of these support levels, we provide the same service with distinctions being in service time, response time, uptime guarantee % and solution time. For Basic, response time is less than two hours; for standard, it is less than two. Both of these packages include Monday to Friday, 9am to 5pm support. For Rocket Fuelled, response times are less than one hour, with support 24/7, 7 days a week.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels WORTH provides three different support levels: Basic (1200 / mo + 1500 set up fee); Standard (1800 / mo + 1500 set up fee); Rocket Fuelled (8500 / mo + 3000 set up fee). For each of these support levels, we provide the same service with distinctions being in service time, response time, uptime guarantee % and solution time. In summary, the pro-active qualities of this support include: status and application monitoring, as well as monitoring the service's uptime with a dashboard illustrating current status and uptime statistics; trend monitoring and identification of issues; performing preventative maintenance activities (monitoring server availability, backups, OS Security updates, Antivirus updates). Reactive maintenance and support includes: responding to support requests through our online service desk / phone / Skype and email support; incident management; managed backups; hardware management; change and release management. We provide a support manager as well as a team of specialists that include developers, devops engineers, and support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started WORTH helps you design, develop and support a service that is so intuitive, your users are inspired to engage with it. We do this by understanding your organisation, conducting user research, creating interactive prototypes, testing prior to development and analysing your IT environment. Additionally, we provide workshops, either on site or via webconferencing to provide basic training and administration of the service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction By request, all relational data and file content is provided in encrypted zip format.
End-of-contract process The customer is contacted 3 months prior to end of contract to renew. They will have 2 months to renew the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Liferay comes with an user friendly GUI which provides a control panel which can be used to configure the portal including all sites and pages.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Screen reader testing part of SDLC.
API Yes
What users can and can't do using the API Create/update/delete the following objects: ratings, polls, portal settings, message boards, dynamic data, contacts, document library, calendar, bookmarks, import/export users, web content, sites
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The colour scheme, logos, pages and features can be customised.

Scaling

Scaling
Independence of resources Proactive monitoring and scaling

Analytics

Analytics
Service usage metrics Yes
Metrics types CPU; Disk; HTTP request and response status; Memory; Network; Number of active instances.
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Liferay and Amazon Web Services

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach WORTH minimizes risk by saving data only in locations essential to operation of the system. This means that we avoid exposing data through physical media, by avoiding saving it there unnecessarily.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The platform provides built-in export tools for users to download a compressed archive of data.
Data export formats Other
Other data export formats LAR (ZIP)
Data import formats
  • CSV
  • Other
Other data import formats LAR (ZIP)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network A VPC is an isolated portion of the AWS cloud within which customers can deploy Amazon EC2 instances into subnets that segment the VPC’s IP address range (as designated by the customer) and isolate Amazon EC2 instances in one subnet from another. Amazon EC2 instances within a VPC are only accessible by a customer via an IPsec Virtual Private Network (VPN) connection that is established to the VPC.

Availability and resilience

Availability and resilience
Guaranteed availability Uptime target of 99.9%, excluding any planned maintenance.
Approach to resilience WORTH works in the cloud and depending on requirements of the customer, this can be AWS, Azure or any other cloud platform. We do not use a physical datacentre for our services.
Outage reporting WORTH reports outages by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role-based access control
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Offensive Security Certified Professional
  • WORTH has ISO 27001 certification for the Netherlands

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards WORTH's services (which span both NL and UK operations), have achieved ISO 27001 certification in the Netherlands.
Information security policies and processes Services WORTH renders in the UK conform to the same ISO 27001-certified services WORTH provides in the Netherlands. WORTH have a policy and manual set that all staff must adhere to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. WORTH are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
Incident management type Supplier-defined controls
Incident management approach Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with our Netherlands ISO27001-certified Incident Management Policy.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25000 to £50000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial, including all features

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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