BrightCloud Technologies Limited

BrightCloud - Web and Cloud Security

Symantec Web Security Service is a cloud-based, secure web gateway service integrating web/cloud access control with advanced threat protection. Cloud Access Security allows companies to confidently use cloud apps and stay safe, secure and compliant. CASB provides visibility, data security, threat protection for sanctioned and shadow SaaS, PaaS, and IaaS


  • Independently certified cloud service to secure cloud
  • API and forward and reverse proxy integration with cloud
  • User behaviour analytics for cloud users
  • Fully integrated DLP data loss prevention technology
  • Able to scan files inline and in cloud for malware
  • Multi-layered dual anti-virus and heuristic analysis to block malware
  • Advanced sandboxing capabilities protects against targeted attacks
  • Hybrid model or 'Full Cloud' service deployment options available
  • Classify URLs in 70 categories, covering 55 languages
  • Administrative either on-premise or via online portal


  • Protect users against malware with advanced multi-layered detection
  • Granular access policies and log user internet usage
  • security controls and protect your mobile work force
  • Gartner MQ 'leader' demonstrating excellent quality
  • Symantecs Global Intelligence Network
  • Shadow IT assessment and control
  • Information assurance for cloud applications
  • Detect and intercept unusual or fraudulent activities
  • Detect, neutralise, and eliminate malware in cloud platforms
  • Detect and monitor unsanctioned cloud applications and platforms


£11.90 to £35.96 per user per year

Service documents

G-Cloud 11


BrightCloud Technologies Limited

Duncan Little

0370 770 9722


Planning service Yes
How the planning service works Security assessment and service implementation
Planning service works with specific services Yes
Hosting or software services the planning service works with CASB and WSS


Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Troubleshooting and optimising of application traffic is the objective to this performance testing service, by thoroughly analysing the way applications perform across the network we are able to ensure application performance

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works ITIL support helpdesk service

Service scope

Service scope
Service constraints We need to have access to the network gateway in order to install some analysis equipment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 - 15 mins
P2 - 2 hours
P3 - 4 hours
P4 - 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Ad hoc support is provided on a time and materials basis, customers buy a bank of support calls upfront and these are called off during a 12 month period. Reactive support is provided to our contract customers on an agreed basis and discharged on a retainer with no limit to the amount of support. Proactive support and managed services are provided with monitoring technology automatically escalating incidents to the helpdesk. Only proactive support customers receive strategic advice and technical account management.


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Symantec

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)


Price £11.90 to £35.96 per user per year
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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