Sword IT Solutions Ltd

Windows 10

This service is built upon our battle-tested desktop migration offering and will take you from concept through planning and design to delivery and migration. It will deliver tangible business value within your organisation by planning, designing, deploying and helping you manage Windows 10 devices in the most effective way.

Features

  • Discovery Workshops
  • Planning workshops
  • Technical Design Workshops
  • Deployment and Migration Plans

Benefits

  • Develop a bespoke roadmap for your Windows 10 deployment
  • Understand all management, migration and deployment options
  • Identify issues and provide remediation plans
  • Ensure readiness for the transition to Windows 10
  • Standardised Windows 10 platform
  • Accelerate the deployment of Windows 10

Pricing

£210 to £1000 per person per day

  • Education pricing available

Service documents

G-Cloud 9

243802570952546

Sword IT Solutions Ltd

Debi Brockett

07791 266 683

debi.brockett@sword-group.com

Planning

Planning
Planning service Yes
How the planning service works Sword have developed a structured Envisioning and Planning process to assist our customers to effectively plan how new cloud solutions can be deployed and deliver value to the business. Our structured approach includes the following activities:

Business Outcome Workshop
• Engage senior stakeholders
• Discover pain points and business challenges
• Innovation games approach: Sailboat/Cover Story
• Output: Business Outcome Report

Capability Awareness Session
• High level overview of Office365 and Azure
• Deep dive sessions on:
• Azure IaaS
• Azure Storage
• Azure Backup
• SharePoint Online
• Skype for Business
• Office
• Outcome: provide stakeholders with an informed view of the Microsoft Cloud Platform

Readiness Assessment
• Review the current infrastructure platform, focussing on:
• Storage
• Compute
• Networking
• Applications
• Review Identity and Security
• Business benefits analysis of hybrid/public cloud architecture
• Output: Cloud Readiness Report

Deployment Planning
• Create High Level Design
• Create Detailed Design
• Establish Project Plan
• Establish Testing Plan
• Allocate Resource Schedule
• Establish Communications Plan
Planning service works with specific services Yes
Hosting or software services the planning service works with Windows 10

Training

Training
Training service provided Yes
How the training service works We provide bespoke training relevant to the individual’s job role allowing the user to understand how to use the application/service in the context of their work processes. We also provide technical training through knowledge transfer during the implementation stage of the project
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Sword have developed a proven methodology for migrating existing workloads to a cloud based operating platform. Our approach includes lessons learned from our extensive history in migration projects, using the Microsoft platform. Our structure approach is outlined below:
Develop Migration Strategy
• Define appropriate migration approach
• Identify any migration tools needed
• Identify resources required to support migration
• Identify migration constraints

Test Migration
• Identify a subset of data to migrate
• Carry out test migration
• Record performance figures and results

Refine Migration Strategy
• Update as required, based on output of test

Develop Migration Plan
• Identify migration windows
• Schedule resource availability
• Develop communication plan

Execute Migration
• Carry out migration in line with plan and strategy

Remediation and Support
• Identify any issues
• Resolve errors and re-migrate as required
Setup or migration service is for specific cloud services Yes
List of supported services Windows 10

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Sword offer a full range of testing services to ensure that our solutions meet the business and performance requirements of our customers.

Unit Testing
• Granular testing of any bespoke code
• Automated using appropriate testing framework

System Testing
• Create a system test script
• Create a system test plan
• Ensure the implemented solution satisfies the defined system tests

Regression Testing
• Create a regression test plan
• Undertake regression testing following any changes or updates

User Acceptance Testing
• Coordinate and support the UAT process
• Remediate any issues which are identified

Performance Testing
• Define performance testing metrics
• Create a performance test plan
• Select appropriate testing framework
• Facilitate performance testing process

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide a variety of support services to our customers. This encompasses on premise private cloud support through to hosted, leading edge technology solutions. Support can be provided remotely or on-site or a hybrid.

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our service levels are agreed with the customer during the engagement process. We provide our customers with a variety of response levels and include business hours and 24x7 support via our dedicated help desk.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels 1st line support – Resolving common issues at the point of contact, logging of calls and escalation of calls to 2nd line support if required.
2nd line support – Provision of individuals with more in-depth knowledge of the specific application/service and liaising with product vendors and partners.
3rd line support – If we have access to the source code for an application and can provide bug fixes.
The cost will be determined by the specific service and SLA's required by the customer.
A range of costs can be found in the Pricing template
We can provide a Technical Account manager or Cloud support engineer and the team would be managed by a Service Delivery Manager

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £210 to £1000 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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