EDUCATION SOFTWARE SOLUTIONS LTD

Literacy 360

Literacy 360 is a new approach to literacy focusing on reading for pleasure and the importance of each child having a positive approach to reading. Using tried and tested methods to understand a child’s attitude to reading, it identifies possible reasons behind struggling or reluctant readers enabling better early interventions.

Features

  • Syncs student records directly with any MIS.
  • Identify student attitudes to reading and trends in school.
  • Adapt book stock to reflect interests, supporting reading for pleasure.
  • Cloud based, Software as a Service.
  • Supports student engagement with reading.
  • Identify reading materials to match individuals own interests and circumstances.
  • Reporting suite with reading trend analysis.
  • Quickly identify children who need support with reading.
  • Accession Register and Stock check auditing.
  • Links to partners.

Benefits

  • Teachers can support individual student needs.
  • Search resources and develop crucial information seeking and literacy skills.
  • Teacher can quickly identify children who need support with reading.
  • Brings books and resources to life with quality bibliographic data.
  • Simple interface focusing on engaging students.
  • Engage students, promote creative writing and encourage opinion sharing.
  • Identify reading patterns and trends in school and nationally.
  • Adapt content based on previous interests highlight recommended reads .
  • Handy dashboards highlighting key information and students’ responses.
  • Anytime Anywhere Access: Accessed from all web-browsers on any device.

Pricing

£398.95 to £600.95 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Alex.Milne@EducationSoftwareSolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 4 3 0 1 1 7 2 8 7 2 8 6 8 9

Contact

EDUCATION SOFTWARE SOLUTIONS LTD Alex Milne
Telephone: 07876 707598
Email: Alex.Milne@EducationSoftwareSolutions.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Capita SIMS Management Information System and Capita Reading Cloud.
Cloud deployment model
Private cloud
Service constraints
None.
System requirements
Users require a browser and web access.

User support

Email or online ticketing support
Email or online ticketing
Support response times
The service desk operates Monday to Friday 08:00 – 17:30 (excluding public holidays).

P1 – Critical Priority = 20 minutes
P2 – High Priority = 1 hour
P3 – Medium Priority = 8 hours
P4 – Low Priority = 24 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
https://docs.servicenow.com/bundle/orlando-release-notes/page/administer/accessibility-508-compliance/reference/r_VPAT.html
To make the interface accessible to users with disabilities, ServiceNow includes features that support several specifications in the Web Content Accessibility Guidelines (WCAG) 2.0. ServiceNow® products are developed with the goal of adhering to the accessibility guidelines and principles which are set by the Section 508 Amendment to the Rehabilitation Act of 1973 and the Web Content Accessibility Guidelines (WCAG) 2.0 Level A. The assistive technologies JAWS, NVDA, and VoiceOver are used to test ServiceNow products. The Orlando Web Content Accessibility Guidelines (WCAG) 2.0 document describes accessibility features and limitations. Web Content Accessibility Guidelines (WCAG) 2.0 This page details the level of accessibility support for the Orlando release, according to the Web Content Accessibility Guidelines (WCAG) 2.0.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Support services are governed by SLAs within Capita Software Support Charter are provided remotely. As the solution is fully hosted and managed by Capita, the support is provided at a consistent cost across all the Reading Cloud customer base and is undertaken on the severity of the issue that is raised. The priority levels for an issue are set by the Customer and the response times are detailed in the SLA.

As standard, we provide each customer with an Account Manager. A cloud support engineer will assist with the onboarding process and will also be assigned in the event of any service issues.

Capita will manage all customer data in compliance with GDPR.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Each customer is assigned a service support specialist who will guide through the onboarding process. Progress updates are provided by email and online training and user documentation is readily available. Onsite training can take place as customer choice.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A copy of customers data can be provided at the end of contract upon request, as outlined in T&Cs. This service is provided by Capita Reading Cloud.
End-of-contract process
At the end of a contract the licence expires and software can no longer be used.
If a copy of the data has been requested, Capita will provide a copy of data to the customer securely, in a machine-readable format
Customer data is marked for removal and is scheduled for deletion from the service

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Literacy 360 has been designed with the web as the primary method of access, displaying the user interface in web browsers. Supported devices include PC, smartphones and tablets, including iOS and Android.
Service interface
Yes
Description of service interface
We designed our interfaces to be appealing and engaging for today’s students and teachers. The service interface is easily accessible on any device and different operating systems including Android and iOS. Literacy 360 is available as an online with a version for primary schools and a version for secondary schools
Accessibility standards
None or don’t know
Description of accessibility
The applications provide customisation for accessibility needs at an operating systems or browser level (which include changes to the font size, font and background colour). Accessibility includes font size alteration by standard configuration or browser controls (CTRL and +/-), robustness to use with assistive technologies, such as screen reader, screen magnifier and colour inverting systems that would be essential to anybody needing these methods of access.

There is no flashing or scrolling text within the solution.
Accessibility testing
Capita’s web applications provide customisation for accessibility needs at an operating systems or browser level (which include changes to the font size, font and background colour). Accessibility includes font size alteration by standard configuration or browser controls (CTRL and +/-), robustness to use with assistive technologies, such as screen reader, screen magnifier and colour inverting systems that would be essential to anybody needing these methods of access.

There is no flashing or scrolling text anywhere within any of Capita’s solutions. We always ensure that we comply with the graded browser standards to ensure that our solutions are compatible with all browsers and devices.
API
Yes
What users can and can't do using the API
Literacy 360 makes use of RESTful APIs for integration connectors with third party systems to provide data exchange. These connectors are set up by Capita during deployment and change control procedures are applied if required thereafter.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can change the interface from a selection of themes to reflect their organisations preference
Features can be turned on or off to match specific requirements and site preferences
3rd party software can be linked to enhance student access, literacy and bibliographic content etc. (e.g. Biometrics / Accelerated Reader / Overdrive).

Scaling

Independence of resources
Service availability is assured by SLA. Capita will use all reasonable efforts to make the service available with an annual uptime percentage of at least 99.5% during the service year of 365 days. Availability is checked by both Capita and an independent third-party monitoring service. These systems carry out identical checks against dedicated monitoring targets to report both availability and response times from numerous locations around the world. In this way customers are guaranteed that availability is not adversely affected by the demand other users are placing on the service.

Analytics

Service usage metrics
Yes
Metrics types
Customers are provided with a Service Statement monthly. The statement lists:
- Open Cases Backlog as at report date
- Cases Raised in the Last Month
- Cases Closed in the Last Month
- Server Availability (uptime) in the Last Month
- Server Availability (uptime) in the Last Twelve Months
- Average Server Availability in the Last Twelve Months
- Summary of Licenses and Products (Active and Expired)
- Useful Links to find additional information
- Forthcoming Events.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Customers must raise a request for export of their data and Capita will provide the data in machine readable format.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Other formats may be agreed with the customer.
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • 2. API via 3rd party connectors

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
The end user SaaS solution ensures data in transit is protected through the use of HTTP over SSL encryption. This ensures that the data presented to the end user about their account is secured through to the point of display. Connections between Capita datacentres and access to the Literacy 360 servers themselves, if needed, is provided over an AES128/192/256 encrypted VPN. Capita’s datacentres are located within the UK. Capita can therefore guarantee that all data for our customers will be located within the EEA and will not be transmitted outside of the EEA.
Data protection within supplier network
Other
Other protection within supplier network
Connections between Capita datacentres and access to the Literacy 360 servers themselves, if needed, is provided over an AES128/192/256 encrypted VPN. Literacy 360 datacentres are located within the UK. Capita can therefore guarantee that all data for our customers will be located within the EEA and will not be transmitted outside of the EEA.

Availability and resilience

Guaranteed availability
Capita will use all reasonable efforts to make SaaS services available with an annual uptime percentage of at least 99.5% during the service year.
Availability is checked by both Capita and an independent third party monitoring service. These systems carry out identical checks against dedicated monitoring targets to report both availability and response times from numerous locations around the world. The SLA agrees to a 99.5% uptime and Capita would be pleased to discuss the requirements for service credits should an organisation wish for these.
Approach to resilience
Capita tests the disaster recovery procedures at least once a year. Full details of our approach to resilience is available on request.
Outage reporting
Public dashboard and email alerts
Where an incident results in a major outage, all customers affected by the outage will be notified by email and the website as soon as the problem becomes known. In cases where the delivery of emails between the service desk and customers may take longer than 60 minutes, every effort will be made to contact customers by telephone.

The service desk will take responsibility for restoring full service as soon as possible and will provide updates on the resolution of the problem and estimated time of restoration of full service, both by email and via the website, during scheduled service hours. If the outage is predicted to last more than 1 working day, this will be escalated to the Support and Education Manager.

In the event of a critical system failure, the service desk will liaise with all necessary parties to resolve the problem and keep all customers informed of the situation.

We also have a public-facing statistics service.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access is limited to a known subset of Capita engineers. Access is secured by VPN with unique and individual username and password protected accounts. Unused interfaces and consoles are locked down as part of the security hardening process.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Capita is committed to maintaining the highest risk management standards and ensuring compliance with legal and regulatory requirements. To this end, Capita has developed a policy portfolio, which includes a Cyber & Information Security Policy and associated standards, which must be adopted as the minimum requirements. Implementing a programme of internal information security audits provides assurances that the level of conformance with the Capita baseline Cyber & Information Security requirements are being continually assessed and any identified areas of non-conformance are being addressed by appropriate corrective actions/ risk management framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
•Changes to the Capita deployed application, IT infrastructure and data services are considered and logged into the Change Management Register so they can be tracked through the Change Management process.

•Change Records must give sufficient information to indicate why the change is required, what services/ customers will be affected, what comprises the change, how a completed change will be tested and how it can be rolled back.

•Change Records must include a timetable for completion and indicate whether there will be a noticeable service impact.

•Team Leaders within the Live Services and Support Desk Teams provide approval for changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Capita has defined a set of rigorous security standards and practices derived from the most recent OWASP Top 10 Web Application Vulnerabilities and SANS Top 25 Software Errors.

Capita conducts vulnerability scanning, evaluates identified risks and develops mitigation plans to remove the vulnerability using a third party commercial tool.

Vulnerability management is a critical role in keeping the environments secure. Capita manages patching in the estate prudently and methodically, looking at each vendor patch qualification, impact to the environment, mitigating controls in place for the issue the patch is addressing and any additional risks introduced by the patch.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Capita proactively monitors the Service 24/7 using a suite of real-time facility, network, OS, DB, hardware and application monitoring tools.
In the event of any security incident, and after containment, a root cause analysis and remediation plan will be put into place. Throughout, Capita shall provide customers timely updates and information. Capita would be transparent, working with customers as to progress, what has occurred and steps being taken to address.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Capita Incident Response Plan includes identification, containment/ eradication, root cause analysis and the implementation of any mitigating controls to prevent recurrence. Capita would be transparent, working with customers as to progress, what has occurred and steps being taken to address. Capita maintains an escalation procedure to notify appropriate Capita management employees and customer contacts in the event of a security incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Joint Academic Network (JANET)

Pricing

Price
£398.95 to £600.95 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Alex.Milne@EducationSoftwareSolutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.