Chorus Intelligence Ltd

Chorus Financial - cleanse, enhance and analyse financial data to detect fraud and money laundering

Chorus Financial is an analytical solution for police, governments and wider law enforcement agencies who investigate economic and financial crime. It enables you to cleanse, enhance and analyse financial data to quickly identify and report on financial indicators of fraud and money laundering.

Features

  • Automated file loading and data cleansing functionality
  • Standard and customised cleansing rules for enhancing your data
  • Customisable analytical reports
  • Detect patterns in the transfer of funds
  • Match transfers across different accounts
  • Intuitive user interface for ease of use
  • Instant account overviews and lifestyle understanding
  • Financial crime analysis
  • Analyse bank statements
  • Follow the money across accounts to spot money laundering

Benefits

  • Increased data processing efficiency, 90% reduction in data preparation time
  • Improved capability in rapid processing of large financial data sets
  • Reduced operational risk through enhanced analytical modelling techniques
  • Single licence fee includes training, support and upgrades
  • System enhancements based on user feedback
  • Comprehensive financial analysis and reporting

Pricing

£10,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@chorusintel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 4 1 9 9 1 6 5 5 2 9 0 9 8 7

Contact

Chorus Intelligence Ltd Boyd Mulvey
Telephone: 020 3597 7350
Email: accounts@chorusintel.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
There will be planned maintenance slots.
The hardware minimum requirements are specified where applicable.
System requirements
  • Windows 8.1 or Windows 10 on the endpoint.
  • Internet Explorer 11, Firefox or Chrome.
  • Appropriate infrastructure changes to access the service

User support

Email or online ticketing support
Email or online ticketing
Support response times
In excess of 90 percent of incidents receive a first response within 30 minutes of being logged in business hours.

Calls and emails are answered between 08:30 - 17:30, Monday to Friday and the service is supported by skilled application and infrastructure specialists.

Where an issue or question needs further analysis, the standard SLA terms will be applicable.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Chorus provides a single support level to all customers and aims to provide the best quality of service.

Support is included in the licensing cost, and we provide Customer Relationship Managers who engage directly with clients and have access to escalate to specialist cloud support engineers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A Customer Relationship Manager is assigned to each customer and will assess and arrange all necessary training requirements, as well as access to videos and documentation. Regular application webinars are posted to our website which all customers can access. The Service Desk is available as an additional free resource to help customers with any queries or assistance they may need. A comprehensive user guide is built into the software.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Video
  • Online computer based training
End-of-contract data extraction
Users have the ability to extract, download or permanently delete their data via a secure File Transfer Portal and Secure Shredder utility.
End-of-contract process
A renewal notice is sent otherwise the contract ends at no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Browser based
Accessibility standards
None or don’t know
Description of accessibility
All software is designed to be as intuitive as possible and easily accessed via secure channels.
Accessibility testing
The service has not been tested with users of assistive technology.
API
No
Customisation available
Yes
Description of customisation
Users can customise the categorisation of transactions

Scaling

Independence of resources
Each customer has a logically separated, dedicated pool of resource which can be scaled as needed. Load balancing and comprehensive monitoring ensures any usage trends or spikes are identified and do not affect users of the service.

Analytics

Service usage metrics
Yes
Metrics types
Service usage reports are available upon request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Reports can be saved in Excel format.
Data export formats
Other
Other data export formats
XLSX
Data import formats
  • CSV
  • Other
Other data import formats
  • TXT
  • XLS
  • XLSX

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Multiple security products protect the environment, including next generation firewalls, threat and intrusion detection solutions, multiple antivirus products, file type filtering and data encryption in transit and at rest.

Availability and resilience

Guaranteed availability
Chorus Cloud SLA aiming to achieve 99% Availability.
Approach to resilience
The environment is highly resilient and further information is available upon request.
Outage reporting
Service outages are reported to customers via email.

Identity and authentication

User authentication needed
Yes
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management and support access to the environment is only permitted by designated support staff over secure channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
The cloud environment operates a dedicated management network and all administration is carried out over a secure connection.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
SN Registrars (Holdings) Ltd trading as DAS Certification
ISO/IEC 27001 accreditation date
27/07/2019
What the ISO/IEC 27001 doesn’t cover
None
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • PASF
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Senior managers understand their responsibility with respect to security for the organisation and support this work with adequate financial resources, effective management and annual reviews. All personnel who have access to digital assets understand their daily responsibilities to protect and preserve the organisation’s security. Security requirements are addressed throughout all system/software development life cycle phases including acquisition, initiation and requirements engineering.
Information security policies and processes
Chorus is ISO 27001 accredited and adheres to a documented Information Security Policy. All Chorus offices and data centres are PASF accredited. Chorus holds Cyber Essentials Plus Accreditation. Training is conducted routinely and consistently, and security responsibilities are reflected in job descriptions. IT systems have restricted access and processes defined for system support are fully audited.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Consistent, controlled Configuration Management is achieved throughout the cloud environment using a leading systems management tool. This approach allows packages and configurations to be created, documented and tested prior to deployment into production. Once approved, these configurations and packages give a consistent, auditable outcomes.

The cloud environment is protected by a Change Management process which mandates that all changes are identified, assessed and controlled. Following approval, changes are applied to a test environment to assess their impact before deployment into production.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Chorus takes vulnerability management extremely seriously, and the environment is scanned daily using a leading vulnerability assessment tool. A remediation process ensures that discovered vulnerabilities are appropriately remediated.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Chorus uses a leading protective monitoring product which monitors for threats and intrusion attempts, as well as monitoring logs and user activity.
Incident management type
Supplier-defined controls
Incident management approach
Chorus operates an ITIL aligned Incident Management Process which focusses on delivering efficient service operation and continual service improvement. Our Service Desk provides a single point of contact between our support team and our customers who can log incidents via phone or email. Service Management reports give customers an insight into their support usage.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
For a designated period the software plus training and support will be made available to potential customers to assess the effectiveness of the software.

These services will be made available free of charge and free of any obligation to the potential customer.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@chorusintel.com. Tell them what format you need. It will help if you say what assistive technology you use.