CGI

CGI - Service Integration and Management Services

A user friendly front end to technical services, providing ITIL aligned service desk and service management support.

Features

  • Combines multiple supplier services into single service view
  • Transition and Transformation services - service design, supplier on-off-boarding
  • Service and Supplier Management
  • Service Desk and Service Management
  • Continual Service Improvement
  • Service Demand and Capacity Management
  • Service Compliance Management and Assurance

Benefits

  • Comprehensive end to end supplier management.
  • A proactive approach to Service management and shift left.
  • World class Service Desk.
  • Shared Service cost efficiency with flexibility to include dedicated Services.
  • Effective framework for managing supplier performance and improving Service levels.
  • Single point of accountability for end-to-end business focussed Service delivery.
  • Ability to seize benefits in technology-breakthroughs to reduce IT costs.
  • Capability for managing IT risks and compliance across the eco-system.
  • Mechanism to enhance alignment of IT priorities with business objectives.

Pricing

£721 per person per day

Service documents

G-Cloud 10

241713502713918

CGI

Roger Baileff

07841 602596

gcloud@cgi.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works We provide Service Integration and Management services to enable effective and efficient delivery of service in a multi-supplier environment, focussing on integration, collaboration, demand and supplier management

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Service desk calls are normally answered within 20 seconds. If the service desk is unable to answer your question, it will be referred to the most appropriate contact within the G Cloud service for which the Service Desk is the front end.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible The system is based on Avaya Automated Chat 2.0 (formerly Conversive). Details on accessibility can be found at: https://www.avaya.com/en/documents/vpat---avaya-automated-chat-desk-20-2013-08-19.pdf
Web chat accessibility testing Testing would have been performed by Avaya the product vendor
Support levels This service does not provide support

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £721 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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