Corporate Project Solutions

Dynamics365 Field Service Vision & Strategy

Vision and Strategy will explore how you can unlock the full potential of your Dynamics365 deployment. CPS Consultants will work with you to provide a high level overview and next steps that outlines the business changes, costs and benefits involved to implement the proposed roadmap for deployment and rollout.

Features

  • Demonstrate what Dynamics365 can be used for
  • Discover what your business objectives are and their benefits
  • Stimulate possible business applications
  • Deep dive into the key areas identified
  • Talk through deployment and rollout
  • Debate prioritisation
  • Discuss how and what level of support is required
  • Present our understanding of the current state
  • Present a vision of the desired future state
  • Provide a roadmap for adoption and next logical steps

Benefits

  • Develop a practical approach
  • Address your key business objectives including user adoption and sustainability
  • Understand how you could unlock the power of Dynamics365
  • Discover how you could reduce cost and overheads
  • Find out how the Cloud could benefit your organisation
  • Understand how to realise a return on investment
  • Access to specialist knowledge
  • Cost reduction and Risk mitigation
  • A cost and benefit understanding
  • Prince2 and ProSci Certified Change Management Professionals

Pricing

£625 to £1170 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

2 4 1 4 5 6 1 4 9 3 5 8 6 0 4

Contact

Corporate Project Solutions

Sales Administration

01628 321321

sales@cps.co.uk

Planning

Planning service
Yes
How the planning service works
We would provide a vision and strategy planning meeting with the customer.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Dynamics365

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
Service Desk Email Phone Portal

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Yes, at extra cost
Support response times
CPS has a full Service Management offering with a dedicated UK-based support team. CPS can offer remote and/or onsite tactical support through to full outsourced managed-service. CPS adheres to defined Support SLAs based on issue severity and priority. For all customer queries, CPS provides an initial response time of under 1 hr for questions received within Standard Business Hours. Weekend questions will be responded to within 3 hrs. As standard, all CPS customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
NA
Support levels
Level 1 - Reactive Support - Something goes wrong and the customer calls or emails for help. Level 2 - Managed Service - We monitor the environment and carry out proactive maintenance of the solution. Both of these services are run by our dedicated Service Desk.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£625 to £1170 per unit per day
Discount for educational organisations
No

Service documents

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