Deloitte LLP

EnterpriseNext for iOS: Discovery

EnterpriseNext for iOS is Deloitte’s two-week engagement which includes an immersive experience with you and your team to bring together innovative ideas, focused on re-imagining the way work gets done. We pair creative thinking with industry experts, iOS app developers, enterprise architects, users and business leaders from your team.

Features

  • Collaborating with experts in cloud-based mobile solutions for government
  • User centric design
  • Re-imagined workflows and services fully utilising cloud-based mobile
  • More efficient use of employee resources
  • Smarter use of employee resources
  • Engaged employees resulting in increased productivity

Benefits

  • User insights and market trends
  • Working prototype of your selected idea
  • User stories for your MVP
  • Lo-Fi sketches
  • High-Fi Wireframes
  • Backlog of innovation opportunities
  • A benefits case and plan for end-to-end delivery

Pricing

£280 per person per day

Service documents

Framework

G-Cloud 11

Service ID

2 4 0 6 5 9 6 0 4 0 3 0 0 1 7

Contact

Deloitte LLP

Toby Spanier

0207 303 0913

publicsectorbidteam@deloitte.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints Not applicable
System requirements IOS selected as your mobile operating system

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Support available in various levels, from office hours only, to 24/7. Service desk, email, and phone support are available, and prices will be determined as part of the overall engagement, as they are bespoke for each client.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support available in various levels, from office hours only, to 24/7. Service desk, email, and phone support are available, and prices will be determined as part of the overall engagement, as they are bespoke for each client.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Following the end of the iOS EnterpriseNext: Discovery Workshop your stakeholders will have a working prototype of what we developed during the two-week engagement; as well as a roll-out plan, an MVP backlog and a business case for implementation. This will equip you with the core components that will enable you to take your mobile application into the the iOS EnterpriseNext: Delivery phase.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data is owned by the client, and any data extracted from the working prototype will be in accordance with client data handling policies/regulations, and kept only by them.
End-of-contract process The EnterpriseNext for iOS Discovery phase will provide you with a working prototype of an app, a business case, an MVP backlog and a roll-out plan. This will provide you with the grounding to move in to the delivery phase, which is described as a separate service within G-Cloud 11.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service We will deliver a custom-native iOS application with a user-centric design made for mobile.
Service interface No
API Yes
What users can and can't do using the API Deloitte's technical team will work with you to define and deliver your APIs based on the data required to be presented on the mobile application as well as returning any necessary data from the app back to a source system.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All client scenarios are likely to be unique and therefore many aspects of the solution can be customised. This includes user interface on the mobile application, integration, and specific use cases. At each phase of the project, clients are involved in the customisation, and the users of the service are engaged throughout, to ensure that services are tailored to specific requirements as appropriate.

Scaling

Scaling
Independence of resources During the EnterpriseNext Discovery phase our technical team will work with you to forecast key usage metrics such as the total and concurrent users, peak/off-peak usage periods and projected data sizes/volumes which will help us determine the best possible approach for managing the demand placed on the service allowing us to draw out recommendations such as the use of load balancers.

Analytics

Analytics
Service usage metrics Yes
Metrics types To complete
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach FIPS 140-2 on our physical devices (hard drive encryption).
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach We can provide the data in real time, and the data is transient. The only data Deloitte would expect to have is client logs; we can provide this in a number of different formats, as in the next question.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats Dependent on the implementation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.99%
Approach to resilience Available upon request
Outage reporting A range of alerting options are available, to be agreed by the client (email, web dashboard, phone etc.)

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Protected via proxied, privileged access management system
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 01/04/2019
What the ISO/IEC 27001 doesn’t cover ISO/IEC 27001: 2013 covers all clients’ data, systems and services
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/IEC 27001:2013

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All config and change management processes are subject to multiple approval levels; where security is a consideration, this is approved by the internal cyber risk team.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Weekly scans for vulnerabilities; patches applied with Cyber Essentials Plus
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Fully-automated for monitoring and alerting for all client systems
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Fully managed and defined, in line with ISO/IEC 27001:2013

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £280 per person per day
Discount for educational organisations No
Free trial available No

Service documents

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