Solace Systems, Inc

PubSub+ Event Mesh and Event Messaging Starter version

Starter-grade messaging as a service, on demand in your favorite public and virtual private clouds, provided by Event brokers which are modern message brokers that support event-driven message exchange patterns across a variety of applications, devices and environments.

Features

  • Request-reply, publish-subscribe
  • Queueing, streaming
  • Open API support (AMQP, MQTT, REST, JMS, WebSocket)
  • Legacy application integration
  • Event mesh, event broker
  • Message broker
  • Microservices, microservice gateway
  • Event driven architectures - EDA
  • Internet of Things - IoT
  • Hybrid-cloud, multi-cloud

Benefits

  • We engineer it to be secure, resilient, and cost-optimized
  • We dynamically deploy, upgrade, patch, and operate
  • PubSub+ Cloud provides performant, flexible, elastic and scalable event brokers
  • Managed IoT messaging infrastructure
  • Bi-directional event based communication between connected devices and applications
  • Unifies the movement of data across core and edge
  • Interoperable deployment options (software, appliances, cloud, as a service)
  • Built-in high availability and disaster recovery
  • Built-in centralised monitoring and management across all deployment environments
  • Native multi-protocol support enabling integration of new and legacy platforms

Pricing

£0.015 per unit per hour

Service documents

Framework

G-Cloud 11

Service ID

2 3 9 9 2 5 2 0 4 3 1 6 3 3 0

Contact

Solace Systems, Inc

Michael Hayward

07966 980009

michael.hayward@solace.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/a
System requirements
N/a

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 1 hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/a
Web chat accessibility testing
N/a
Onsite support
Yes, at extra cost
Support levels
Silver Support option is £2,250/annum.
Solace Silver Support Plan for FREE Software Products (PubSub+ Standard). Major and minor software upgrades and maintenance releases, email support, business hour support only, next day of business response. This plan is one year in duration, renewable annually.

Platinum+ -
Solace provides a technical account manager for large customers
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The service has built in documentation and usage samples in addition to comprehensive online user documentation, quick-start guides, and free basic online training.

Solace also provide a wide range of formal training options both classroom based and online (on-premise or public) to help onboard customers.

Professional Services can also be used to supplement complex engagements.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Customers can extract any of their data in the service using open APIs.
End-of-contract process
The right to use the service terminates

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The service is not affected by using a mobile or desktop device.
Service interface
Yes
Description of service interface
Solace Cloud provides both web and API interfaces which can be used to programmatically provision and manage new or existing services and to control billing and user accounts.
Accessibility standards
None or don’t know
Description of accessibility
Browser based web UI and API interfaces without restrictions.
Accessibility testing
N/a
API
Yes
What users can and can't do using the API
A number of standards based APIs can be used to interact with the service. Solace Management APIs can be used to fully configure and manage the service.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The nature of the service is that it is both ready use out of the box but can be customised to meet even the most complicated user requirements.

Scaling

Independence of resources
Solace provides Enterprise customers with a single tenanted environment and uses elastic Cloud Native services to scale to meet traffic demands.

Analytics

Service usage metrics
Yes
Metrics types
Resource usage against quota.
Throughput and performance of the platform.
Health and status information.

Technical usage statistics such as connected devices/users, event/message rates, data volumes in/out, storage used etc.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Solace is a event/message distribution platform, in-flight data is sent and received using open standards based APIs. Configuration data can be extracted through management APIs (REST/HTTP based).

Organisation or user specific data used to define access roles and permissions within the service can also be extracted via REST APIs.
Data export formats
Other
Other data export formats
  • JSON
  • XML
  • Events/messages will be in the same format as published
Data import formats
Other
Other data import formats
  • Events/messages are sent to Solace via open standards based APIs
  • Organisational and user data can be imported through REST/HTTP APIs

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
The platform can be deployed into any public, private or community cloud or network therefore a wide range of connectivity options are available which can include protections such as IPsec tunnels and VPNs etc.
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.999% uptime guarantee within an HA topology. If deployed into private or community clouds the SLA's can vary.
Approach to resilience
Available on request (depends on deployment environment).
Outage reporting
Public dashboard, APIs and email alerts provide service reports on outages.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Users must authenticate before access is granted to their Management Portal. All user accounts are unique with unique identifiers. Authenticated users only have access to their own user account and not to any other user accounts. Authenticated users can only self-manage their own service.
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
.
Information security policies and processes
We have a Corporate Security Policy which provides information, guidance, and direction on how to securely conduct work at Solace and help protect our assets.
The Director of IT and Cybersecurity, with approval from senior management, is responsible for this Policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We use a ticketing system (Jira Service Desk) to track all requests and changes. As these requests and changes are processed, they are evaluated against security risk.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use industry standard tools (e.g. Nessus) to continuously scan for vulnerabilities. Results are tracked in our ticketing / change management system.
In addition we have a SIEM system deployed, which is actively looking for threats.
Threat intel comes from a variety of sources including Email lists, advisories, and other internet sources.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a SIEM system deployed which is fed information from our assets, processed, and risks are alerted on. High risks are acted on ASAP.
Incident management type
Supplier-defined controls
Incident management approach
This is currently being formalized.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0.015 per unit per hour
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
50 Connections
4 Mbps
Shared Infrastructure
Silver Support (optional but chargeable)
Link to free trial
https://console.solace.cloud/login/new-account

Service documents

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