NPS Care - OptoMize
NPS Care OptoMize is a market leading enterprise solution for diabetic eye screening. With an in-built automated pathway and specifically designed imaging tools, OptoMize minimises administration, reduces costs and enhances productivity. Tailored to meet your local needs, OptoMize is adaptable and configurable designed by clinicians for clinicians.
Features
- Patient record management
- Appointment and clinic management
- Image review and grading, full complement of image manipulation tools
- Manage correspondence with patients and clinicians
- Full reporting suite
- Automated patient care pathway
- Run both online and offline clinics to capture patient images
Benefits
- Reduce risk of undetected sight threatening retinopathy and maculopathy
- Improve patient care with the right information available
- Improve operational effectiveness and reduce administrative costs via automation
- Improve the collection of clinical data
- Enhance the capability to conduct clinical research and audit
- Provides centralised database creating efficient, effective and secure environment
- Increased failsafe measures to ensure that no patient is forgotten
Pricing
£20,000 to £100,000 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
2 3 9 9 1 5 2 1 5 9 1 9 3 3 3
Contact
NEC SOFTWARE SOLUTIONS UK LIMITED
NEC Frameworks Team
Telephone: 07852 936231
Email: frameworks@necsws.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
-
- Windows 7 or higher for local client
- Windows Server 2008 or higher for server
- SQL Server 2008 or higher for server
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- A single level of support is offered via our Customer Services team.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Pre go live support in the form of a Project Manager is provided to help get the programme up and running. On-site training can be provided for use of the OptoMize software but may carry an additional charge. We provide user guide documentation on all functionality as standard and additional help can be provided to get users up and running.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Assistance can be given should data extraction be required, associated costs may apply.
- End-of-contract process
- At the end of the contact, screening will cease and the software will be disabled. If data extraction is required, this can be discussed with and may incur a cost for time rendered.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- Users can customise what parts of the software and pathway are available along with the pathway timers that set how long a patient will remain in each state. Users are able to set up the grading and review screens as they require. All letters and communication is configurable to cater for the exact requirements of the screening programme.
Scaling
- Independence of resources
- NPS Care is structured to provide support to a large number of existing clients across many technology and product sets. Therefore we are confident our operations can be scaled to ensure users are not affected by the demand other users are place on our services.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
OptoMize records and reports on actions pertaining to the running of a screening programme, i.e. number of patients graded and by who, invite letters printed, patients screened or DNAd.
These can all be viewed by the user from within the software either via generated reports or a live view via a dashboard screen. - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Not applicable
- Data export formats
- Other
- Other data export formats
- Not applicable
- Data import formats
- Other
- Other data import formats
- Not applicable
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- We guarantee the availability of our hosted solutions to meet contracted levels.
- Approach to resilience
- Further information on our data centers, in respect of resilience is available on request.
- Outage reporting
- Email alerts will be sent out for any downtime or outages.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Username or password
- Access restrictions in management interfaces and support channels
- User access is controlled via the administration user through the OptoMize interface. This gives the programme control over who should and should not be access the system.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We conform to the NHS IG policies relating to data handling and security.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- NPS Care subscribes to a fully documented change management process. The Change Process Acceptance form incorporates all stated requirements, including (but not exclusively): •Communication Plan including timelines and key contacts to be utilised during the process •Identification of files to be backed up prior to change process •A step-by-step testing plan, pre and post, including details of the environments to be utilised. In accordance with standard process and in line with the Trust's requirements, any changes need to be authorised and documented by both the Trust and NPS Care primary stakeholders to proceed in the test and live environments independently.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Regular vulnerability testing carried out by own internal team and outside contracted party.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Regular protective monitoring testing carried out by own internal team and outside contracted party
- Incident management type
- Supplier-defined controls
- Incident management approach
- NPS Care provides support services to facilitate resolution of any incident affecting the Trust's use of the solution's functionality. When an incident is reported to NPS Care, an incident record will be created and a unique reference number provided to the Trust. The Trust may raise any incident to the Support team via telephone or email. Incident reports are provided as part of the service review meetings held on a quarterly basis, if required and requested by the customer.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- NHS Network (N3)
Pricing
- Price
- £20,000 to £100,000 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No