Northgate Public Services UK Limited

NPS Care - OptoMize

NPS Care OptoMize is a market leading enterprise solution for diabetic eye screening. With an in-built automated pathway and specifically designed imaging tools, OptoMize minimises administration, reduces costs and enhances productivity. Tailored to meet your local needs, OptoMize is adaptable and configurable designed by clinicians for clinicians.


  • Patient record management
  • Appointment and clinic management
  • Image review and grading, full complement of image manipulation tools
  • Manage correspondence with patients and clinicians
  • Full reporting suite
  • Automated patient care pathway
  • Run both online and offline clinics to capture patient images


  • Reduce risk of undetected sight threatening retinopathy and maculopathy
  • Improve patient care with the right information available
  • Improve operational effectiveness and reduce administrative costs via automation
  • Improve the collection of clinical data
  • Enhance the capability to conduct clinical research and audit
  • Provides centralised database creating efficient, effective and secure environment
  • Increased failsafe measures to ensure that no patient is forgotten


£20000 to £100000 per unit per year

Service documents


G-Cloud 11

Service ID

2 3 9 9 1 5 2 1 5 9 1 9 3 3 3


Northgate Public Services UK Limited

Northgate Public Services Frameworks Team

08452 700353

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Windows 7 or higher for local client
  • Windows Server 2008 or higher for server
  • SQL Server 2008 or higher for server

User support

Email or online ticketing support
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
A single level of support is offered via our Customer Services team.
Support available to third parties

Onboarding and offboarding

Getting started
Pre go live support in the form of a Project Manager is provided to help get the programme up and running. On-site training can be provided for use of the OptoMize software but may carry an additional charge. We provide user guide documentation on all functionality as standard and additional help can be provided to get users up and running.
Service documentation
Documentation formats
End-of-contract data extraction
Assistance can be given should data extraction be required, associated costs may apply.
End-of-contract process
At the end of the contact, screening will cease and the software will be disabled. If data extraction is required, this can be discussed with and may incur a cost for time rendered.

Using the service

Web browser interface
Application to install
Compatible operating systems
Designed for use on mobile devices
Service interface
Customisation available
Description of customisation
Users can customise what parts of the software and pathway are available along with the pathway timers that set how long a patient will remain in each state. Users are able to set up the grading and review screens as they require. All letters and communication is configurable to cater for the exact requirements of the screening programme.


Independence of resources
NPS Care is structured to provide support to a large number of existing clients across many technology and product sets. Therefore we are confident our operations can be scaled to ensure users are not affected by the demand other users are place on our services.


Service usage metrics
Metrics types
OptoMize records and reports on actions pertaining to the running of a screening programme, i.e. number of patients graded and by who, invite letters printed, patients screened or DNAd.

These can all be viewed by the user from within the software either via generated reports or a live view via a dashboard screen.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Not applicable
Data export formats
Other data export formats
Not applicable
Data import formats
Other data import formats
Not applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We guarantee the availability of our hosted solutions to meet contracted levels.
Approach to resilience
Further information on our data centers, in respect of resilience is available on request.
Outage reporting
Email alerts will be sent out for any downtime or outages.

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
User access is controlled via the administration user through the OptoMize interface. This gives the programme control over who should and should not be access the system.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We conform to the NHS IG policies relating to data handling and security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
NPS Care subscribes to a fully documented change management process. The Change Process Acceptance form incorporates all stated requirements, including (but not exclusively): •Communication Plan including timelines and key contacts to be utilised during the process •Identification of files to be backed up prior to change process •A step-by-step testing plan, pre and post, including details of the environments to be utilised. In accordance with standard process and in line with the Trust's requirements, any changes need to be authorised and documented by both the Trust and NPS Care primary stakeholders to proceed in the test and live environments independently.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Regular vulnerability testing carried out by own internal team and outside contracted party.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Regular protective monitoring testing carried out by own internal team and outside contracted party
Incident management type
Supplier-defined controls
Incident management approach
NPS Care provides support services to facilitate resolution of any incident affecting the Trust's use of the solution's functionality. When an incident is reported to NPS Care, an incident record will be created and a unique reference number provided to the Trust. ​ The Trust may raise any incident to the Support team via telephone or email. Incident reports are provided as part of the service review meetings held on a quarterly basis, if required and requested by the customer.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
NHS Network (N3)


£20000 to £100000 per unit per year
Discount for educational organisations
Free trial available

Service documents

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