Northgate Public Services UK Limited

NPS Care - OptoMize

NPS Care OptoMize is a market leading enterprise solution for diabetic eye screening. With an in-built automated pathway and specifically designed imaging tools, OptoMize minimises administration, reduces costs and enhances productivity. Tailored to meet your local needs, OptoMize is adaptable and configurable designed by clinicians for clinicians.

Features

  • Patient record management
  • Appointment and clinic management
  • Image review and grading, full complement of image manipulation tools
  • Manage correspondence with patients and clinicians
  • Full reporting suite
  • Automated patient care pathway
  • Run both online and offline clinics to capture patient images

Benefits

  • Reduce risk of undetected sight threatening retinopathy and maculopathy
  • Improve patient care with the right information available
  • Improve operational effectiveness and reduce administrative costs via automation
  • Improve the collection of clinical data
  • Enhance the capability to conduct clinical research and audit
  • Provides centralised database creating efficient, effective and secure environment
  • Increased failsafe measures to ensure that no patient is forgotten

Pricing

£20000 to £100000 per unit per year

Service documents

G-Cloud 11

239915215919333

Northgate Public Services UK Limited

Northgate Public Services Frameworks Team

08452 700353

frameworks@northgateps.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements
  • Windows 7 or higher for local client
  • Windows Server 2008 or higher for server
  • SQL Server 2008 or higher for server

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels A single level of support is offered via our Customer Services team.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Pre go live support in the form of a Project Manager is provided to help get the programme up and running. On-site training can be provided for use of the OptoMize software but may carry an additional charge. We provide user guide documentation on all functionality as standard and additional help can be provided to get users up and running.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Assistance can be given should data extraction be required, associated costs may apply.
End-of-contract process At the end of the contact, screening will cease and the software will be disabled. If data extraction is required, this can be discussed with and may incur a cost for time rendered.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
API No
Customisation available Yes
Description of customisation Users can customise what parts of the software and pathway are available along with the pathway timers that set how long a patient will remain in each state. Users are able to set up the grading and review screens as they require. All letters and communication is configurable to cater for the exact requirements of the screening programme.

Scaling

Scaling
Independence of resources NPS Care is structured to provide support to a large number of existing clients across many technology and product sets. Therefore we are confident our operations can be scaled to ensure users are not affected by the demand other users are place on our services.

Analytics

Analytics
Service usage metrics Yes
Metrics types OptoMize records and reports on actions pertaining to the running of a screening programme, i.e. number of patients graded and by who, invite letters printed, patients screened or DNAd.

These can all be viewed by the user from within the software either via generated reports or a live view via a dashboard screen.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats Other
Other data export formats Not applicable
Data import formats Other
Other data import formats Not applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee the availability of our hosted solutions to meet contracted levels.
Approach to resilience Further information on our data centers, in respect of resilience is available on request.
Outage reporting Email alerts will be sent out for any downtime or outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels User access is controlled via the administration user through the OptoMize interface. This gives the programme control over who should and should not be access the system.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We conform to the NHS IG policies relating to data handling and security.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach NPS Care subscribes to a fully documented change management process. The Change Process Acceptance form incorporates all stated requirements, including (but not exclusively): •Communication Plan including timelines and key contacts to be utilised during the process •Identification of files to be backed up prior to change process •A step-by-step testing plan, pre and post, including details of the environments to be utilised. In accordance with standard process and in line with the Trust's requirements, any changes need to be authorised and documented by both the Trust and NPS Care primary stakeholders to proceed in the test and live environments independently.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular vulnerability testing carried out by own internal team and outside contracted party.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Regular protective monitoring testing carried out by own internal team and outside contracted party
Incident management type Supplier-defined controls
Incident management approach NPS Care provides support services to facilitate resolution of any incident affecting the Trust's use of the solution's functionality. When an incident is reported to NPS Care, an incident record will be created and a unique reference number provided to the Trust. ​ The Trust may raise any incident to the Support team via telephone or email. Incident reports are provided as part of the service review meetings held on a quarterly basis, if required and requested by the customer.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks NHS Network (N3)

Pricing

Pricing
Price £20000 to £100000 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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