Jisc Services Ltd

Cloud Professional Services

The Jisc Cloud Advisory Services provide specialist technical and business consultancy to organisations using, or planning to use, the cloud. We draw on our experience to offer organisations skilled, flexible and pragmatic resources to meet short-term business challenges and/or long-term projects or cloud-centred IT and digital transformation programmes.

Features

  • Best-in-class technology advice, engineering and support
  • Security consultants, data, ML and AI specialists, database architects
  • Cloud consultants, project managers, AWS and Azure solution architects
  • Network consultants, including Janet, ExpressRoute and DirectConnect
  • Help develop your IT strategy and Target Operating Model (TOM)
  • Guidance when planning your cloud migration and application migrations
  • Advice on cloud adoption and achieving business change
  • Backed by our ISO 27001 certification
  • 15 years’ experience, Microsoft Cloud Solution Provider and AWS partner
  • UK-based consultants

Benefits

  • Align your business strategy and your IT strategy
  • Deliver business change and become more effective and efficient
  • Identify the right cloud solution to achieve your goals
  • Accelerate your cloud strategy, cloud roadmap and cloud adoption
  • Achieve cost control, reduce costs and improve service delivery
  • Improve governance, reduce risk and ensure compliance (GRC)
  • Optimise your use of Microsoft Azure and AWS
  • Deliver your project on time and budget
  • Trusted technology advisor and ally of the public sector
  • Aligned values and knowledge transfer at every step

Pricing

£400 to £1200 per person per day

Service documents

G-Cloud 11

237983264972134

Jisc Services Ltd

Jisc helpdesk

03003002212

help@jisc.ac.uk

Planning

Planning
Planning service Yes
How the planning service works Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Jisc can provide a variety of planning services through related G-Cloud cloud professional services. Jisc caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Jisc consultants and solution architects will work with you to determine appropriate quality assurance and performance testing plans.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications CHECK

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Under our related managed service products, also listed in G-Cloud, we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed Database and Managed Office 365. Services are supported by Jisc's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications.

Service scope

Service scope
Service constraints The service is provided during core business hours (9am to 5pm, Monday to Friday, excluding national holidays). The service excludes travel and subsistence costs.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 8 hours (i.e. 1 working day)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels When buying professional services from Jisc you will usually engage directly with our consultants and solutions architects. We provide a service desk for our managed services customers but this is treated as a fall-back method of contacting us for this service. The response time indicated above (8 hours) is for a response from your nominated consultant or solutions architect.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £400 to £1200 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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