enCircle Solutions Ltd.

Website Performance, Security Testing and Hardening

enCircle perform analysis of existing websites to ensure they support the expected performance targets and meet the relevant levels of security based on the required posture. This includes ethical hacking, functional and performance testing, along with hardening the website to ensure risks are mitigated, attack vectors minimised and vulnerabilities addressed.

Features

• Honest
• Ethical
• Responsive
• Consistent

Benefits

• Visibility
• Accountability
• Rapid Deployment
• Quality assured

£580 to £1,500 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

237644865786051

Contact

Darren Woods
08449910109
gcloud@encircle.co.uk

Planning

• Planning service: Yes
• How the planning service works: EnCircle run interactive workshops with our clients prior to submitting a full proposal and plan for the Discovery, Design and Implementation of Cloud hosting and software. We put the end user at the heart of the design, while ensuring a maintainable and intuitive service is delivered on time.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: EnCircle define session plans and learning outcomes based on the Action Learning methodology. Our training staff are experienced in VARK and other teaching needs assessment methodologies to ensure students have the foundations necessary, leading to a robust understanding and achievement of the desired outcomes. From unconscious incompetence, through to conscious competence, we give students the information and tools they need to reach their desired level of competency.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Performing a full audit of existing systems, covering UI Flows and Data Model dimensions, we map the As-Is to the To-Be, clearly highlighting any gaps and mitigation of risks. Definition of discovery objectives and phased approach to deliverables, ensures requirements tractability and accountability throughout the service migration and also the ongoing service life cycle.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In addition to performing our own internal component, module, and system testing, we also assist our clients in designing robust UAT (User Acceptance Testing) plans, along with the production of detailed scripts that are executable by end users. This ensures that expected outcomes and user experiences are of the highest quality and meet the expectations of the end users. Automated testing scripts may also be developed to ensure no service degradation is experienced in the event of high loads. Based on the needs of the client, we can provide multiple environments separated from Live, such as Dev, Test, UAT and Staging. By default we deploy at least one UAT environment where all changes are first tested and accepted by clients prior to action plans and roll back procedures being agreed for live deployments. We support multiple UAT iterations, and provide debugging support for any contributed modules, plugins and extensions provided by third parties (assuming we have access to the source code). We will also manage the relationship with third party code contributors to ensure prompt resolution of bugs.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive managed services to ensure the smooth running of cloud systems and software. Our team of experienced staff have an obsessive approach to support, ensuring end users are delighted by the services they are consuming. We support both buyer services and third party services provided by companies such as Microsoft, Memset, Amazon and Google (to name just a few). Private cloud / hybrid hosted solutions are also supported, e.g. where client support teams are over capacity or lacking experience in the particular software or service in question. We provide Open Source software support, including code audits and quality assurance, vulnerability assessment and monitoring. We provide an educated interface between clients and third party organisations, ensuring prompt communication and resolution of bugs, problems and known errors.

Service scope

• Service constraints: As part of our proposal document we will clearly outline any constraints the client must be aware of prior to commencement of the project. Typical constraints may include number of concurrent users, support mechanisms, and response times. We endeavour to minimise constraints in line with budget, scope and milestones.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to questions immediately but always within 4 hours.; ; Standard working hours: Monday-Friday 9:00 to 17:30. ; ; - P1 Critical (Service unavailable, or >70% users affected and no workaround): Immediate response, 1hr fix.; - P2 Major (Service degraded >30% users affected, difficult or no workaround available) : 1hr response, 2hr fix.; - P3 Medium (Component or module malfunction, simple workaround available) : 2hr response, 2hr fix.; - P4 Minor (Service request, feature enhancement, how to): 4hr response, 8hr fix.; ; NOTE: Weekends, public holidays and out of hours support available at additional cost. Elapsed times based on working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Custom font sizes, high contrast options, screen reader compliant.; ; Keyboard Accessibility:-; Move focus to the next element [tab]; Move focus to the previous element [shift] [tab]; Move focus from messages* [up arrow] or [down arrow] ; Move focus to the next section** [F6]; Move focus to the previous section*** [shift] [F6] ; Take action or "click" on buttons [space]; Take action or "click" on links [enter]; Close windows, menus or the message field [escape] ; ; *Using a screen reader, you may need to toggle the virtual cursor.; **If using in a browser, use .; ***If using in a browser, use .; ; Reading messages ; Press [F6] to move to the message window. ; Press [up arrow] or [down arrow] to navigate between individual messages. ; Or use any of these keys:; ; • [page up] or [page down] to move up or down.; • [home] to go to the oldest message.; • [end] to go to the most recent message.; • [space bar] to scroll through messages.; ; Interact with messages; Press [F6] to move to the message window. ; Press [up arrow] or [down arrow] to navigate between messages.; When focused on a message, press [tab] to scroll through items.; Press [enter] to select.
• Support levels: EnCircle provide just one standard service level, with the optional addition of 24/7 support at extra cost to be negotiated per service. Service owners have a direct line to their technical account manager who is highly skilled and able to diagnose problems and pass straight to third line support if needed. This limits the overhead on the client, and allows enCircle's support team to triage requests promptly and within the shortest time frames possible. We aim to delight our customers with our obsessive commitment to responsive and consistent support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Pricing

• Price: £580 to £1,500 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.